c-cex I ask you again to inform me about your inner-team speakings about the serverless altcoin wallet solution so that you can send out delisted coins to customers even after the wallet was removed from the server.
Sorry, we already gave answer. We consider our delisting policy fair. We are not going to develop any serverless solution as it does not look viable to us.
Viable. It should not have to be viable for C-Cex. When you hold user funds then these funds aren't yours. When you sold them on another exchange then those earnings are not yours. Expropriate users out of their coins because you do not want to offer trading of that coin anymore does not mean that these coins does not belong to their owners anymore.
I ask you again to find a solution.
Looks like you are missing one important thing: we make announce at least 2 weeks before delisting in our newsletter that come to Your e-mail, twitter, chat and on main trading page ("Important news") and highlighting coins with red color to let customers withdraw coins we are going to delist. Then we remove markets and give a lot more days for withdrawals (currently we still don't remove wallet delisted from april, 4 keeping them opened for withdrawals).
I do not miss that point. The thing is that you have to care for the user funds. They are not funds of c-cex, they are funds owned by the users of c-cex. And if users are not able to claim their coins in the timeframe you offer then it doesn't change the legal fact that you owe these coins. For most shitcoins that is no problem since they are worth nothing but some coins are worth something and you probably hold a lot of those coins. Worth a lot still.
So you think it's enough to say we don't want to offer it anymore because that coin is not viable anymore to us, if you for some reason are not able to get your coins back in a certain timeframe we decide on then we will seize your coins. No reimbursement, no compensation.
I also give at least a month for refunds for ICO's, which already is double the time c-cex gives, but I still refund after that time. If I wouldn't then I probably would be dark red already. Well, the coins are not mine even though a lot of investors come to me months after the refund started.
Well, what is your explaination why you will not refund? It's not viable? Doesn't matter, you decided to offer each and every coin and value you hold still means you owe that.
It's not possible because the wallet already is not online anymore? Doesn't matter also since you still hold the coins. If you sold them then you owe the bitcoins. If you claim you destroyed them then, well, accounting would not be the best in c-cex. And it would have been your private company pleasure to kill values that you could have easily backed up. So that possibility would be the worst explaination.
What else? The amount of work? Not really, installing a normal wallet is not much different than installing a wallet on a server. And your devs are quite experienced with it already.
Accounting about who owns what? Logs are still intact, manual payout can happen.
At the end it doesn't matter if you think 2 weeks are enough before someone should lose his value that he trusted you with. What counts is that you were trusted with it and that you owe it. It's pretty simple.
I still hope that you can see the problem. Which is a serious one.
