Topic: C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees - page 51. (Read 254855 times)

I'm losing my patience. I'll repeat my last two posts here and expect a decent reply from you, C-CEX:


How about responding to my entire message instead of selectively reacting. This is exactly what I mean with diverting and ignoring your customers. I originally wrote:


Please resond to the entire thing.

Your ticket system does not work. Half of the time, the queue is full. The other half of the time, you'll get a canned response. Your are not helping us. My tickets were closed without my permission. (I could not reply anymore) I could not get you to react like a normal human being on my inquiries. You are willingly ignoring us.

Then, how about actually fixing the issues? This nonsense XVG replacement token - which is being traded - is a diversion.


Thing is, you are putting the responsibility of getting people's money back into the hands of the victims of your mess up. Subsequentially abusing people's unfamiliarity with your system, their panic and stress, and their lack of taking a stance whereas they should. That means you are basically hoping you can get away with people dropping their valuable XVG in your hands for less than pennies. That's just wrong on so many levels.

You and you alone have the full power to choose to restitute all victim's XVG for 100% market price. You are unwilling to do so and choose to accept people to accept huge losses. That's malpractice and frankly, quite douchy.

Again and again, you prove to be a shady exchange with no interest in repairing your reputation and protecting your customers.

Here's my proposal:

You messed up. You made a big error with your XVG wallet. (Whatever the reason may be). It's your responsibility to help this (rightfully) angry mob of people. Buy all of their XVG and/or XVGCT for 100% XVG market price. Now. It's really that simple.

Don't harras us with your shady replacement market. Don't have us beg for a reasonable price. Don't have us get frustrated and wanting to tweet, post messages, issue tickets. Your are making us even more angry. Especially with your attempts here to 'explain' the situation. There is no explanation. You are 100% responsible for your errors. Now go fix them.

I need a invitation code, please!
email: [email protected]

Take your time to reply here C-cex... specially the second question!!
Now just stop that joke called XVGCT and buy verge somewhere else or give the equivalent in btc/eth/ltc

Why support does not reply,  According to etherscan you sent to wrong address and I didn't receive my PitisCoin until to date , here is the transaction

according to the transaction you sent it to the wrong address and this is the copy of the transaction
Transaction Information
Tools & UtilitiesToggle Dropdown
TxHash:0x293e414f96445c08a7b5a118f1afaaa2b17a74ab9b8a6ca42d6e6bd8bb844e84 TxReceipt Status:SuccessBlock Height:4741707 (267728 block confirmations)TimeStamp:46 days 19 hrs ago (Dec-16-2017 08:38:06 AM +UTC)From:0x304cc179719bc5b05418d6f7f6783abe45d83090To:Contract 0x540e5fff293f523acd26291b5bc7ac5713991feb (PitisCoin)
The ERC-20 Token Transfer might have Failed (ErrCode: unable to locate corresponding Transfer event log), check with sender. Value: 0 Ether ($0.00) Gas Limit: 350000 Gas Used By Txn: 23939 Gas Price: 0.000000021 Ether (21 Gwei) Actual Tx Cost/Fee: 0.000502719 Ether ($0.57) Cumulative Gas Used: 4839078 Nonce: 312010 Input Data:
Function: transfer(address _to, uint256 _amount)

Withdrawal confirmation links

You have requested a withdrawal of 15252 PTS to this address: 0x00af83ae8d6d5dac4a7145837a5ccb0866a57b26.

Click to confirm Your withdrawal:
https://c-cex.com/?id=cwdr&code=A23DD59CA3D2C23B5947CDFCDCC896511912B14051CB527868145983B4B638D3

Click to cancel Your withdrawal:
https://c-cex.com/?id=cwdr&code=A23DD59CA3D2C23B5947CDFCDCC896511912B14051CB527868145983B4B638D3&cancel=1

Please, note that You have to be logged in to Your account when using this links.

Thank You for using our exchange!
Sincerely, C-CEX.com Team. this is confirmation addresses that you give to me

Are you giving XBG = XVGCT ?

1. Whether it was a technical glitch, hacked, or stolen by one of your staff or anything else DOES NOT have anything to do with US customers! Our XVG was there in wallet provided by you that you supposed to take care of and now it's suddenly gone. Yes, is it fully YOUR responsibility!

2. By exchanging our XVG to XVGCT (a token you created yourself, no wd or traded anywhere possible) and then buying them with btc with much much lower, means you ARE NOW PROFITING FROM THIS CASE! That's laughable. You think your customers are idiots, huh?

3. There's only one solution for this, REFUND our XVG (not XVGCT) in full amount or BTC equivalent immediately. Show your responsibility.

For a second, let's imagine what you are saying is true. In this case I would like to know, what kind of technical glitch makes all back-ups unusable? Why did this glitch happen only with XVG? Why did it happened just before your vacation? Why didn't you cancel your vacation, to help your customers? Why did it take over 2 months of silence, before we heard this? Where are the evidence of this glitch?

I think this all just shows, how unprofessionally you have dealt with this whole situation. Losing a complete wallet and all coins of users, with back-ups included, is something you wouldn't expect from exchange. Then again, not many exchanges have as many problems and unsatisfied customers, as you do.

Yes C-CEX team must be behind the bars ASAP.

I need a invitation code, please!!! email: [email protected]

How are you buying them at the market price exactly??!!! The price is 85 sat at the moment. That's nowhere near the market price! As if it wasn't bad enough that there are idiots who keep selling for this price, you keep telling us about the buyback which is unfair and does not represent the current value of the coin. Verge is now 490 sats, how am I supposed to sell it at that price??

The best you can do is deposit an amount of BTC corresponding to Verge's market price to each holder's account. Users can send you pics of their holdings for proof or whatever. Sort this shit out C-CEX!! You have ruined your reputation, don't make things even worse.

It's basically abusing people's sense of urgency, fears and lack of knowledge of the situation.

Check out this post: https://www.bloombergquint.com/markets/2018/01/27/coincheck-to-repay-customers-who-lost-money-in-400-million-hack - Coincheck got hacked, lost coins and repaid every affected customer for acceptable market price. As it should be. That's the only way to build trust and accept responsibility for your mistakes. Coincheck wasn't the first exchange who did this correctly. C-CEX refuses to do so and proves they are only concerned with themselves and who try to get out of their own mess whilst protecting themselves and abusing their customers.

Now, here's a solution I can agree with.

You have it the wrong way around: it's a bad situation for your customers in the first place. Your responsibility and the consequential losses you'll have to take should be a given. It's your lack of empathy, transparency and pro-activity that has us not feel sorry for you. You've kept us in the dark for months.


Again, you are responsible for your exchange. Stop placing yourself in the victim role. You are the business, we are the customers. We are the victims of your mess.


The best and fastest option would be giving people who have XVG at your exchange a full and immediate refund for 100% of the current market price. It's your choice not to do so, which proves again you do not have your customers' best interest as your #1 priority.

I will not accept this. I suggest you pay back your customers their money for all their XVG you have lost. Immediately. That's the only acceptable option you have to do the right thing.

I understood everything, just it's VERY strange some people decide to sell for 50-90 SAT something worth 6+ times more.

Yes, and your solution is to create a XVGCT token for it, which isn't even based on the price of the coin, it is trying to imitate. If you want to buy at market price, why isn't it following the market price? I don't have any trust on them, they even encourage you to sell lower prices. Is there anyone, who has actually sold their XVG for market price?

We have only your word of the refundings. And with your reputation, it isn't much.

Here we try to explain XVG situation better.

We already posted official statement about it here: https://bitcointalksearch.org/topic/m.30655080
But here is how we are working out this very bad for us and our customers situation:

Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
1. We created XVGCT token which you can trade but can't withdraw. All users who had XVG on their balance now have same amount of XVGCT.
2. We buy XVGCT with BTC every week (or more frequently) at market price.
3. Everybody are welcome to sell their XVGCT here: https://c-cex.com/?p=xvgct-btc

This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.

Here are all related tweets:

https://twitter.com/CryptoCurrEncyX/status/965881875721080832

Refunds happened:
https://twitter.com/CryptoCurrEncyX/status/966540855015124992
https://twitter.com/CryptoCurrEncyX/status/969440786654941184

This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.

Please let us all know what will happen because clearly they think they are untouchable and can bullshit us over and over...

Is being worked on!
Wait until Sunday evening!
Then it starts!

greeting

Hear hear!

This line tells you everything you need to know about C-Cex, their attitude, their customer service, their arrogance. After the mistake with XVG, THEY did.

Personally I believe, that there's no such exchange, that could possibly lose, every back-up of wallet and private keys.
I also think, that's why he created the  XVGCT, to make us sell our XVG, so he can keep them himself. He's actions has shown, that he has done this before.

I also wonder, why Bitcointalk let's this continue after all these years and scams this exchange has done before? This exchange is a shame for all crypto community. Without Bitcointalk, I wouldn't have used this exchange in a first place. I thought having own page in such a notable forum, would mean something to it's operator's too.