Here we try to explain XVG situation better.
We already posted official statement about it here: https://bitcointalksearch.org/topic/m.30655080
But here is how we are working out this very bad for us and our customers situation:
Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
1. We created XVGCT token which you can trade but can't withdraw. All users who had XVG on their balance now have same XVGCT.
2. We buy XVGCT with BTC every week (or more frequently) at market price.
3. Everybody are welcome to sell their XVGCT here: https://c-cex.com/?p=xvgct-btc
This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.
This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.
We already posted official statement about it here: https://bitcointalksearch.org/topic/m.30655080
But here is how we are working out this very bad for us and our customers situation:
Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
1. We created XVGCT token which you can trade but can't withdraw. All users who had XVG on their balance now have same XVGCT.
2. We buy XVGCT with BTC every week (or more frequently) at market price.
3. Everybody are welcome to sell their XVGCT here: https://c-cex.com/?p=xvgct-btc
This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.
This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.
1. Whether it was a technical glitch, hacked, or stolen by one of your staff or anything else DOES NOT have anything to do with US customers! Our XVG was there in wallet provided by you that you supposed to take care of and now it's suddenly gone. Yes, is it fully YOUR responsibility!
2. By exchanging our XVG to XVGCT (a token you created yourself, no wd or traded anywhere possible) and then buying them with btc with much much lower, means you ARE NOW PROFITING FROM THIS CASE! That's laughable. You think your customers are idiots, huh?
3. There's only one solution for this, REFUND our XVG (not XVGCT) in full amount or BTC equivalent immediately. Show your responsibility.
