Topic: C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees - page 52. (Read 254665 times)

OK but when will you unblock invitation codes or open your exchange?

Our coin (GNB) has been done at your exchange 2 months ago but until now It is not traded anyway.

It is not wallet to transfer coin to the exchange. As your know, it takes much money to give coin on exchange. However, there is not trading , effecting the price and coin markets.

It has done our coin serious damage

Please check it again and reply our problem

We are looking forward to hearing from you soon

Thank you very much
Take care

This is a complete lie.  I've needed a personalized response, and I've submitted at least 8 "tickets" (they're really just messages because they don't show up anywhere and you can't reply to them) through their system, and as others have said, I've never gotten anything but canned responses.  Their e-mails always end with "Please, don't reply by e-mail. Use our support section: https://c-cex.com/?id=support"  I have tried replying by e-mail, and I didn't get an answer that way either.  PMing them on bitcointalk has also gone without a response.

If you want some more details and a laugh, keep reading (and I will note that despite wanting to use it, I have refrained from all foul language).

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One of my latest messages to them via their "ticket" system:

Over the past month, I have submitted the same request about 5 times, and every time, you completely ignore what I say.  Would you please read what I write this time?

You keep sending the same canned response: "Hello! In case you forget your login - you may use your e-mail as login. Please, try to use "Lost password" link to recover your password in case you forget your password. Important! make sure Your are clicking on "Activate" link from e-mail before using new password. You will also be able to change your password in Profile page. Have a good day! Let us know if there is anything else we can help you with. Thanks!"

The problem is that **** I AM NOT GETTING THE E-MAIL!! ****  Last year, I did use the Lost Password link, I received the e-mail, and I was able to reset my password and log in.  Since then, something has changed ON YOUR END because my e-mail and everything else on my end is still the same.  I still get "Authorization Failed" e-mail from your system, so I know that's set up correctly.  (And btw, I'm a computer programmer, so I know what I'm doing with e-mail and computers.)

Is it possible that my account has been disabled because I hadn't logged in for several months?  If so, would you please re-enable it?

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E-mail response #1:

Hello! Please, open your profile page: https://c-cex.com/?id=profile You can make all necessary changes here. Have a good day! Let us know if there is anything else we can help you with. Thanks!

E-mail response #2:

Hello! In case you forget your login - you may use your e-mail as login. Please, try to use "Lost password" link to recover your password in case you forget your password. Important! make sure Your are clicking on "Activate" link from e-mail before using new password. You will also be able to change your password in Profile page. Have a good day! Let us know if there is anything else we can help you with. Thanks!

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Same thing over and over again.  I can't get to my profile page because I can't log in, and I can't log in because their method of resetting my password doesn't work.  And no, my password manager has not forgotten my password, either.  I shouldn't have problems accessing my account in the first place.

I'm betting there's nothing but a bot on the other end.  Every single e-mail response I've gotten from them has come either on the hour or 10, 20, 30, 40, or 50 minutes past the hour.  I don't think that's a coincidence.

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C-cex, please PM me to sort this out.  If you don't, I will be leaving negative trust.

Edit: They did eventually contact me, and they were able to fix the problem.  Thanks, C-Cex!

Okay so basically this exchange lost 1000 of my XVG, I was trying to send it to my wallet ( Dec 20 last year lol ) and it dissapeared from my account but never arrived to it's destination, and also TX ID was missing. I contacted support regarding that matter and all I got as a response was '' VERGE HAS PROBLEM WAIT FURTHER ANNOUNCEMENTS"  professional as hell, lol. That was it really they never replied back to me despite my further  attempts to contact.

I know 1k Verge is not that much but it doesn't matter, the principle is that those people can loose you money and they won't care so my advice is AVOID THIS EXCHANGE AS
 A PLAGUE

can you send me invitation code.
I want to register and will invest very good amounts
[email protected]

I have a sell order placed for under market value.  If it could be filled i would be happy.

You really think that you can get away with it?
That is not honest!
There is no control when buying! They do not know if they are xvg customers or not!
How stupid do you think your customers are?
Do you know what honesty is ?!
Probably not!!
The only acceptable solution is to pay your XVG customers directly! What they do is cheating of the finest kind!
Incidentally, the prosecutors also see that!

Hold on, you are saying that because you were unable to back up your wallets, were totally useless, and lost our tokens, we should thank you that we can still sell some scam coin that you control and manipulate on a fake market where you take on top of that the % trade...
Are you really in Berlin as a registered company by the way ? it's hard to find propre infos about your company, some say Germany some say Russia...

Thing is, you are putting the responsibility of getting people's money back into the hands of the victims of your mess up. Subsequentially abusing people's unfamiliarity with your system, their panic and stress, and their lack of taking a stance whereas they should. That means you are basically hoping you can get away with people dropping their valuable XVG in your hands for less than pennies. That's just wrong on so many levels.

You and you alone have the full power to choose to restitute all victim's XVG for 100% market price. You are unwilling to do so and choose to accept people to accept huge losses. That's malpractice and frankly, quite douchy.

Again and again, you prove to be a shady exchange with no interest in repairing your reputation and protecting your customers.

Not correct. As we wrote here before - we will buy them at any sell price below or equal to XVG market BTC price. If somebody want to sell cheaper - that's their decision.

How about responding to my entire message instead of selectively reacting. This is exactly what I mean with diverting and ignoring your customers. I originally wrote:


Please resond to the entire thing.

Your ticket system does not work. Half of the time, the queue is full. The other half of the time, you'll get a canned response. Your are not helping us. My tickets were closed without my permission. (I could not reply anymore) I could not get you to react like a normal human being on my inquiries. You are willingly ignoring us.

Then, how about actually fixing the issues? This nonsense XVG replacement token - which is being traded - is a diversion. Here's my proposal:

You fucked up. You made a big error with your XVG wallet. (Whatever the reason may be). It's your responsibility to help this (rightfully) angry mob of people. Buy all of their XVG and/or XVGCT for 100% XVG market price. Now. It's really that simple. Don't harras us with your shady replacement market. Don't have us beg for a reasonable price. Don't have us get frustrated and wanting to tweet, post messages, issue tickets. Your are making us even more angry. Especially with your attempts here to 'explain' the situation. There is no explanation. You are 100% responsible for your errors. Now go fix them.

minimum: 10017805 so when he buy at average price 90sat then about one month.

How to Put this C-CEX owners behind the bars ?

C-CEX how many TOKENS are left? This is an important information you should give us for transparency and still believe in you.

Exactly. This whole situation feels unreal.After months of silence, this is the best they can do. Feels more like a joke.

Guys he is basically saying he won't buy our XVGCT with a price higher than 110-130 SAT. Now lot of tokens will be put in market, the price fall down around 40-50 SAT then on next week will repeat the circle.

again with this invitation codes... guys read the previous posts!!!

This shouldn't be a market... XVGCT is supposed to be a sell market only where you should be the only buyer, doing anything else is at best stupid, if not a complete scam! also price should be locked on XVG price, so no one, you or us would be the looser!

Pleaes send me invitation code
[email protected]

C-cex, get your shit together and block the buying of XVGT.
At this rate, you will never pay back the users holding XVG coins.