I'm losing my patience. I'll repeat my last two posts here and expect a decent reply from you, C-CEX:
Just a small reminder.If you have any issue - you are welcome to use our support system here:
https://c-cex.com/?id=supportWe serve every ticket we receive. We are doing our best to resolve just any issue you may have. Please, note - we do not serve any tickets containing abusive language.
It's faulty, you do not respond in any reasonable time - if it works at all -, or you don't respond at all, or with a canned message.
It works. Of course we have automated related answers sometimes to prevent simple issues to spend support human time. In 90% they work and resolve problem. All you have to do if your issue is not resolved with automated answer - just reply and you will have more attention. We consider tickets resolved after a week if customer do not reply to us in his ticket.
How about responding to my
entire message instead of selectively reacting. This is
exactly what I mean with diverting and ignoring your customers. I originally wrote:
Firstly, stop diverting us to the ticketing system. It's faulty, you do not respond in any reasonable time - if it works at all -, or you don't respond at all, or with a canned message.
Secondly, stop blaming 'abusive language' for not wanting to react to tickets. (or anything targeted at you for that matter) People are mad and you should not be surprised about that. Deal with it. You are a company with customers.
Thirdly, take responsibility for the mess you've created. Your duck and diversion behaviour is infuriating. There is a discussion forum topic here all about you! There are literally hundreds of people wanting a resolution. Go fix it! Talk to people. Solve their issues. Be pro-active!!! For the love of God, save your reputation, or what's left of it...
Please resond to the entire thing.
Your ticket system does
not work. Half of the time, the queue is full. The other half of the time, you'll get a canned response. Your are
not helping us. My tickets were closed without my permission. (I could not reply anymore) I could not get you to react like a normal human being on my inquiries. You are willingly ignoring us.
Then, how about actually fixing the issues? This nonsense XVG replacement token - which is being traded - is a diversion.
Guys he is basically saying he won't buy our XVGCT with a price higher than 110-130 SAT. Now lot of tokens will be put in market, the price fall down around 40-50 SAT then on next week will repeat the circle.
Not correct. As we wrote here before - we will buy them at any sell price below or equal to XVG market BTC price. If somebody want to sell cheaper - that's their decision.
Thing is, you are putting the responsibility of getting people's money back into the hands of the victims of your mess up. Subsequentially abusing people's unfamiliarity with your system, their panic and stress, and their lack of taking a stance whereas they should. That means you are basically hoping you can get away with people dropping their valuable XVG in your hands for less than pennies. That's just wrong on so many levels.
You and you alone have the full power to choose to restitute all victim's XVG for 100% market price. You are unwilling to do so and choose to accept people to accept huge losses. That's malpractice and frankly, quite douchy.
Again and again, you prove to be a shady exchange with no interest in repairing your reputation and protecting your customers.
Here's my proposal:
You messed up. You made a big error with your XVG wallet. (Whatever the reason may be). It's your responsibility to help this (rightfully) angry mob of people. Buy all of their XVG and/or XVGCT for 100% XVG market price. Now. It's really that simple. Don't harras us with your shady replacement market. Don't have us beg for a reasonable price. Don't have us get frustrated and wanting to tweet, post messages, issue tickets. Your are making us even more angry. Especially with your attempts here to 'explain' the situation. There is no explanation. You are 100% responsible for your errors. Now go fix them.
