Recently, I avail a special promotion sent to my email by a casino that I will not mention the name.
They offer me a 30% bonus on my deposit and the only requirements is just x10 wager so I become interested to deposit. As the game progress I notice that my wager doesn’t count towards my bonus so I ask for the support about the error. They point out to me that the bonus will just take effect if my main balance will lose first.
I think you should name the casino, after all this is a forum where all members can be properly informed...
I already wrote in the BetFury ANN thread about their new bonus conditions, and even though I said I would never play again with the bonus I did it again. After wagering a lot I got a bonus from their stuff, 75 $1 spins on one of the slots I play often... so I deposited $160 and from those 75 spins, I won around $130. I played like crazy, and in one moment I was over $700... then a huge drop to under $200. Long story short I completed the wagering requirements with over $280 balance. After pressing complete the bonus they deducted my balance to $199.
Support explained to me that while wagering I lost all my money first, so I ended up playing with only the bonus money... So my max win was $130 (money I won from free spins) x1.5, and how I get even a few extra dollars. This is indescribable nonsense... I don't know what is worse, the split balance where we spend our money first and then the bonus money, or the fact that the winnings are limited. Those are slots, we risk a lot to wager x40, and if we hit something nice during playing that doesn't count.
"Fool me once, shame on you, fool me twice, shame on me"! Well, I am the stupid one here, I know that... I learned my lesson the hard way, once again.
Bottom line, if you see that one of the bonus requirements is "Max Claim" (the maximum amount to claim from the primal bonus) just close it... don't even try to play it, because if you win you will be more disappointed than if you lost.