Topic: Casinopunkz.io | Anonymous Crypto Casino | No KYC | 100% Welcome Bonus - page 2. (Read 3200 times)

I was on 4th this week while I was on 1st in the previous week. Just noticed about the reduced bet amount, this is a good move especially because the prizepool remains the same but I think it will make us harder to win since more players may come with the reduced minimum bet amount. I always opt-in in this weekly tournament since I knew it for the first time weeks ago when it was easier to win because on the early few weeks, I could secure one prize even with multiplier under 50x.

Maybe he used the wrong term here! What I believe he wanted to say is that they (Casinopunkz) agreed to temporarily re-open his account so he can withdraw his remaining balance and not to refund the money he lost.
That’s the only logical explanation unless he misunderstood what the support agent told him language barrier) as you suggested.
@Jonasgamble, when you request self-exclusion, you will only be able to withdraw the remaining balance in your account.

Weekly big win tournament multiplier contest is about to end. I was seating on 5th place and upon checking now someone overtake my post. Better luck next time for me finished in 6th place. Anyone from bitcointalk who option-in in this tournament? Didnt notice in the start of the tournament that they lowered the bet amount requirement, from 1€ before to 0.6 € current tournament.

Don't know if there's certain law like that which allow you to request a refund from the casino after you lose your money there.

Also that's so childish attitude of yours thinking about you get a refund from them since I think its not possible to request that and you can't force a casino to refund your losses.

I remember someone created a thread asking for refund on Stake https://bitcointalksearch.org/topic/--5526815 And I guess this is same action they want to do here.  I have doubts about this claims and maybe they are just trying their luck to get something from the casino and I think those things they ask is not really possible to happen.

 

Can you provide the conversation with the support where it is stated that you will get a refund and the other conversation where the support said the opposite?
My other question, what did you answer on the last conversation when they said that there will be no refund? Logically you would have complained about it because you think that you will get it based on the first conversation.
Frankly speaking, this is the first time I hear a casino give a refund when a gambler ask for permanent self exclusion, so the first thing comes to mind is that there was a miscommunication in the first conversation.

Hello, I cant send personal messages to Casinopunkz.io because Iam a newbie.  Thats why I post it here

I have got a responsible gaming issue on casinopunkz.io. I requested a exclusion forever because of the reason gambling addiction. I had already a support conversation where a refund was stated. I should login account for withdraw. My account was unlocked for that action. But there was no balance. As I contacted the support again it was said that no refund will be done.

Please help me with my case.


Best regards

Of course - things have to improve over time, but you don't need to apologize to me.

There is a positive response when brand representatives actively participate with the community and this will also increase your brand awareness in the forum. I can only suggest some things that I think are good and useful – but I still can't force anything that is beyond my abilities. But now - I'm glad you responded so enthusiastically to my advice.

Based on my experience on how some crypto casinos have operated in Bitcointalk to gain the best traffic and also become one of reputable casinos in the crypto space. I agree with what you said because 99% of gamblers, including myself, like smooth withdrawal and the casino representative's activeness, especially when the user is having an issue.
I am glad that the CasinoPunkz team is ready to make it happen, which I believe is a step toward the greatness of their platform. Meanwhile, the provision of ongoing tournaments and promotions will serve as more awareness

For starter, keep us updated with promotion, tournaments and news that is related to Casinopunkz. This is one way you can bump your thread regularly without the need to wait for other user to reply on your thread to make your ANN thread bump on the gambling board.

Also I notice that you now have a live support that is more responsive in any time frame compared before that there’s a time that no support replying on my concern for many hours.

Right now, Withdrawal is so smooth with the existence of live support which helps me to approve withdrawal quickly. Kudos!

Hello BlackStar,

We fully agree, we weren't active enough in the past month or two, but we are now back on the train and ready for any and all enquiries!

So our apologies for that again, we will be a lot more active in the future

CasinoPunkz - I've missed so much discussion on this thread considering I wasn't involved in any before. I'm happy that Little Mouse has accept me on board to promote your brand on this forum - so I hope I can help your brand visibility for best I can.

But one thing that caught my initial concern - you don't seem to be very active in this thread as a brand representative, so I think that needs to be improved. Users or customers may need a brand representative to resolve some concerns or whatever - even if the casino has customer support that is online 24x7.

Happy new year everybody!

Apologies for being AWOL for a while, you have been very active so it took us a while to trawl through everything.

We are aware that some of these replied might be a bit…dated at this point, so we won’t be commenting on specifics about competitions that have finished for example, but we promise to be more active in the future!

Allow me to address the questions which have been raised in a chronological order:

 
As of right now, we don’t see that this policy would be changed. So unless you are breaching our Terms and Conditions, you get to enjoy a KYC free experience at CasinoPunkz!


We operate under the Anjouan license, information about our license can be found from the footer of our site.

About our T&Cs, it says “we may get in touch with you”, not that we will. As mentioned earlier, as long as you operate within the rules of site, KYC is not something we request.


Does this problem still persist, we didnt have any larger issues reported at the time? And congratulations on the multiplier contest!


We of course aim for the withdrawals to be as quick as possible, but it is possible that delays are caused by a variety of unforeseen circumstances. It's worth always contacting the support, even if it would take a moment to get through!


Thank you for being very understanding, that is indeed the case and we are improving every day!


Thank you, we are responsive even if this reply has been a tad delayed


We do indeed, you can find it from this link.

Hopefully we didnt miss anything and apologies again for the prolonged silence, this won’t happen again

Any questions you might have in the future, or feedback or advice, please keep it coming!

We are on same country. Typically, Pragmatic play including evolution gaming is not available in our country using some crypto casino like Casinopunkz. However using VPN is really the only way to access this provider which I confirmed to support if it’s ok to use which they gave me a green signal.



This is so true. Until now I can’t get over on playing Le Bandit hoping I can win max win just because I invested already tons of spin on this slot game.

I already mentioned my country "Indonesia" not "PH" ~XD

Opened a lot bonus, until reached it.

IMO, @roycilik was a really good user who can switch slot or want to try different slot. If that's was me, I will stick to 1-2 slots without moving to different slot or provider until my bonus reached or bigs win.

It's hard to have self control for switching the slot and just let it go the slot by a lost.

You are always several steps ahead than most other users in this forum, I'm wondering where do you get the luck? Few minutes before you shared it to me on telegram, I just posted my winning on the same game but on other casino and it was 833x only. My best hit on this game is still about 1000x, never hit more than 1100x but I keep trying this game on several different casinos because this game is potential but this game can be a hungry game that can eat our balance quickly. By the way, the monthly wager is opened again but with lower reward and raffle is also there but with FS as the reward. Seems that you do it fast now in collecting points (wager) as you have more than 20k points already and currently standing on the 1st place. I'm not surprised since you have just won decent amount from the SixSixSix game so you have more balance to wager.

Check the site after reading your post and try the game you mentioned, I work fine for me. I’m from Philippines not sure If we got same restriction. Also one thing ive noticed I cant play now pragmatic slot unless I use VPN.

---

I got email from casinopunkz.io that I have balance on my account, upon checking there was €20 worth of  BN. I’m not sure where this is from but I think it was from prize of multiplier contest round 3, which I finished 5th place.

That's from normal spins, you can see the replay
https://casinopunkz.io/?md-id=01JH81N3SWBF79415KKR84R464&modal=bet
https://d1qi5ycm0ss2rf.cloudfront.net/replay-manager/?roundid=16553957100&partner=149&language=en-us&channel=desktop

Anyone can check some slot ?

I got promotion again free-spin from Casino Punk. It's on slot No Limits - Tanker but the game can't be open can someone especially from Indonesia can opened these slot ? just want to check if the issue only me or other people facing the issue.

Thanks.

Nice hit Roycilik! Congratz! It landed on a max win! I guess it was from a bonus buy, but which one? I had some crazy big wins on Hacksaw, but I am still waiting for max win.


I received the first prize. Thank you Little Mouse and CazinoPunkz for a nice slot contest, I hope there will be more in the future.

I understand this but there’s no harm on just trying to click that promotional link. I’m just envy to you guys.


I experienced this on Duelbits before. I guess I will try this approach to finally receive any promotion. As in literally, I have zero promotional email except on a 1 time email reminding I have remaining balance that I can try on their new games. Lol.