Hey CEX.IO users,
Today, we had a hardware failure at our main backend server, which was beyond our control. We are going to replace the faulty DIMM memory module, which may take up to 5-10 minutes planned downtime to ensure that it will not happen again. However, all mining power will be compensated.
We apologize for the inconvenience.
Below is the official statement about the maintenance fee:The fee will be implemented in 1 week, which makes it November 8th 2013.
The maintenance fee is estimated as $0.30 / kW*hour:
$0.17/kW electricity cost + $0.09 data centre upkeep + $0.04 hardware repair/maintenance.
(The power consumption of 1 GHS is 1.5W per hour)
The fee will be billed in BTC per mining share. The estimated fee is 0.000000002695 BTC/share, which makes it ~4% of total mining profit.
The fee will be adjusted according to the BTC/USD exchange rate.
About the hardware maintenance:
We will charge $0.09 for the data centre upkeep + $0.04 for hardware repair/maintenance.
Handling 600+ kW mining equipment is quite challenging. This involves MANY people working at the backend, who:
Replace dead chips
Fix PCB issues
Upgrade electricity links
Improve mining software to reduce stale shares (we have stopped delivering stale shares for purchased GHS).
In case of any questions or issues - feel free to contact the support team, via
[email protected] We will be glad to help.
CEX.IO will keep you informed about all the future updates as soon as they come.
Thank you for being with us.
Best Regards,
CEX.IO Team