**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 21.

Jendeh

newbie

Activity: 26

Merit: 0

Quote from: CEX on November 24, 2017, 10:19:00 AM

Quote from: itthikhun on November 24, 2017, 03:11:05 AM

Quote from: itthikhun on November 22, 2017, 01:41:47 AM

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.

Dear Support team,

I have checked my activity and my Email there is no any staff give any feedback

Can you please help solve this urgently, I cannot do anything with my coin for almost 2 weeks !!

Thank you

Sorry for the delay, we have sent a reminder to our Finance and Compliance from our side too.

Dear Cex,
I have the same problem.
After sending all required documents. Yesterday I got e-mail that first withdrawal "has been successfully processed. " Can you confirm it is sent? Because today is 1 business further and I did not get the money (usually SEPA takes just 1 business day to arrive)
However where is the second withdrawal? It still says pending???Why haven't this one also been processed??? Ticket ID: 405949

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: itthikhun on November 24, 2017, 03:11:05 AM

Quote from: itthikhun on November 22, 2017, 01:41:47 AM

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.

Dear Support team,

I have checked my activity and my Email there is no any staff give any feedback

Can you please help solve this urgently, I cannot do anything with my coin for almost 2 weeks !!

Thank you

Sorry for the delay, we have sent a reminder to our Finance and Compliance from our side too.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: ARTHurt on November 23, 2017, 12:06:39 PM

Hey Cex, can you please explain why you play arround with payment processors?

My previous withdrawal, greater than 10k eur where your Compliance team got into scene to check and aprove, arrived instantly in my bank account, the same bank of yours - intrabank transfer... which was fine!

But why, in the name of God, the Finance team can't use the same bank for super easy instant intrabank transfer, when confirming withdrawals of less 10k?

Is it still CryptoCapital involved here for my last withdrawal??
If it takes again for one month to get the money I think I kill myself Sad

Reason: I got the confirmation email from Finalert but no instant payment, means you send the money again from other bank, instead the one you used for my previous withdrawal.

Unfortunately, we cannot comment such details, but we all the time is looking for the best options, sorry for the delay. We are in the first place look for the way to speed up the procedures in terms of our business.

itthikhun

newbie

Activity: 7

Merit: 0

Quote from: itthikhun on November 22, 2017, 01:41:47 AM

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.

Dear Support team,

I have checked my activity and my Email there is no any staff give any feedback

Can you please help solve this urgently, I cannot do anything with my coin for almost 2 weeks !!

Thank you

mettalmag

legendary

Activity: 1084

Merit: 1003

≡v≡

Request #355629

It's been a while that you haven't answered me or asked anything about documents and extended verification.
I would like to have some news and my account re-activated for further usage.

ARTHurt

member

Activity: 104

Merit: 10

Hey Cex, can you please explain why you play arround with payment processors?

My previous withdrawal, greater than 10k eur where your Compliance team got into scene to check and aprove, arrived instantly in my bank account, the same bank of yours - intrabank transfer... which was fine!

But why, in the name of God, the Finance team can't use the same bank for super easy instant intrabank transfer, when confirming withdrawals of less 10k?

Is it still CryptoCapital involved here for my last withdrawal??
If it takes again for one month to get the money I think I kill myself Sad

Reason: I got the confirmation email from Finalert but no instant payment, means you send the money again from other bank, instead the one you used for my previous withdrawal.

Jendeh

newbie

Activity: 26

Merit: 0

Quote from: Jendeh on November 22, 2017, 09:00:43 AM

Quote from: Jendeh on November 21, 2017, 12:46:54 PM

Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:

Dear [MyName],

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?

I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?

Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".

Request id: 397454

Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!

I will update once problem is solved.

UPDATE 1:

I got a new Ticket id: 405949

"I am writing to you to inform that your pending withdrawal is currently being processed by our bank, it should be completed shortly. We appreciate your patience on this matter.

Also I would like to mention that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to ensure compliance with high international standards and policies, we need to confirm source of your funds, understand nature of your relations with CEX.IO and main crypto funds usage scenarios."

1) So I am wondering what "shortly" means. Can @Mr Cex on here maybe clearify that? On other exchanges like Kraken a SEPA transfer takes usually 1 business day, so my question is how long is it going to take before my funds are sent?

2) However I have already sent all asked documents, can @Mr Cex on here maybe escalate the new ticket: 405949 so I don't wait again 7 days for one response?

I'll keep this updated once problem is solved.

UPDATE 2:

After sending all required documents. Today I got e-mail that first withdrawal "has been successfully processed. "
However second withdrawal still says pending...

I am curious when I will receive the money.
Cex site is fine, it works better than some other Exchanges which are very slow, however I think Cex really need to expand their finance/Compliance department.

Can @Mr Cex on here confirm it is sent and why the second one is still pending after 8 days?
Ticket ID: 405949

mario777

newbie

Activity: 8

Merit: 0

Please Help me I am waiting from 23.11.2017 2500 euro

up110000395

Jendeh

newbie

Activity: 26

Merit: 0

Quote from: Jendeh on November 21, 2017, 12:46:54 PM

Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:

Dear [MyName],

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?

I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?

Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".

Request id: 397454

Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!

I will update once problem is solved.

UPDATE 1:

I got a new Ticket id: 405949

"I am writing to you to inform that your pending withdrawal is currently being processed by our bank, it should be completed shortly. We appreciate your patience on this matter.

Also I would like to mention that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to ensure compliance with high international standards and policies, we need to confirm source of your funds, understand nature of your relations with CEX.IO and main crypto funds usage scenarios."

1) So I am wondering what "shortly" means. Can @Mr Cex on here maybe clearify that? On other exchanges like Kraken a SEPA transfer takes usually 1 business day, so my question is how long is it going to take before my funds are sent?

2) However I have already sent all asked documents, can @Mr Cex on here maybe escalate the new ticket: 405949 so I don't wait again 7 days for one response?

I'll keep this updated once problem is solved.

itthikhun

newbie

Activity: 7

Merit: 0

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.

Jendeh

newbie

Activity: 26

Merit: 0

Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:

Dear [MyName],

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?

I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?

Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".

Request id: 397454

Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!

I will update once problem is solved.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: fotiskaf on November 20, 2017, 01:00:37 PM

My account was locked because of your support mistakes and now I have to wait your slow support to take care of it. You created this problem, so fix it asap. Because of your support mistakes my account with more than 30000$ is locked and I cannot trade. I provided anything you asked for and still nothing, just telling me to wait more and more. My Ticket id: 393888
I will not say thanks in advance, because all this is so disappointing.

Hello, sorry for that, your account was enabled

fotiskaf

newbie

Activity: 5

Merit: 0

My account was locked because of your support mistakes and now I have to wait your slow support to take care of it. You created this problem, so fix it asap. Because of your support mistakes my account with more than 30000$ is locked and I cannot trade. I provided anything you asked for and still nothing, just telling me to wait more and more. My Ticket id: 393888
I will not say thanks in advance, because all this is so disappointing.

cwstan84

newbie

Activity: 11

Merit: 0

CEX DAMN FUNNY THAT . CAN KEEP COPY AND PASTE REPLYING PEOPLE EMAIL. WHAT A JOKE EXCHANGE

cwstan84

newbie

Activity: 11

Merit: 0

Quote from: CEX on November 17, 2017, 09:30:08 AM

Quote from: ARTHurt on November 15, 2017, 12:05:08 PM

Quote

Withdrawal Status Update

We have received your withdrawal request. Our Compliance Department needs to properly check it. The Compliance Officer should update the status of the payment during the next 3 days.

This measure is undertaken as CEX.IO complies with AML/KYC procedures.

Thanks for patience and understanding.

Are you kidding me CEX?
3 days have passed and nobody even picked up that freakin' request?

Quote

For any issues, contact our customer service 24/7: [email protected]

You are so damn right... right?
It's like I would once again open a damn ticket with you then noone picking it up earlier than one week just to apologize and escalate to Compliance/Finance for yet another week?

Then what?
Waiting for another Month+ for damn CryptoCapital to deliver?

Seriously, how can you expect in your imagination, in 2017, to have such relation with your clients?

Honestly, what do you have more to offer except the God damn apologies... endless, endless, endless apologies???

------

No, I will not give you any ticket Id 'cause I don't have one!
I will not open one! ... figure out!

I just want to wait and count how possibly longer than 48 hours (on your competitors) can take a simple 13k euro withdrawal, from the day of request to the day of bank account crediting... without any pressure.
Just... take your time...!

-
-
-

L.E.

I have to retract what I said yesterday (partially), because money arrived in record time!

Then the good news for everyone:
I also noticed that CEX just replaced CryptoCapital with a brand new payment provider (for SEPA) which I also work with and it's very reliable.
Big big + for CEX!

The remaining issue is the big delay from Compliance Team to validate the withdrawal requests (took 4 days in my case, and even more for other users)

Cheers,

thank you for your feedback, we really appreciate it, and continue to work on improving our services.

CEX just hire people to reply all social media , forum, but no work will be done. they are trying to keep their image and keep attract people. but they never improve. my case more than 3 months, and more than 1 week they don't give me anymore reply. I think they had taken my money to become their.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: ARTHurt on November 15, 2017, 12:05:08 PM

Quote

Withdrawal Status Update

We have received your withdrawal request. Our Compliance Department needs to properly check it. The Compliance Officer should update the status of the payment during the next 3 days.

This measure is undertaken as CEX.IO complies with AML/KYC procedures.

Thanks for patience and understanding.

Are you kidding me CEX?
3 days have passed and nobody even picked up that freakin' request?

Quote

For any issues, contact our customer service 24/7: [email protected]

You are so damn right... right?
It's like I would once again open a damn ticket with you then noone picking it up earlier than one week just to apologize and escalate to Compliance/Finance for yet another week?

Then what?
Waiting for another Month+ for damn CryptoCapital to deliver?

Seriously, how can you expect in your imagination, in 2017, to have such relation with your clients?

Honestly, what do you have more to offer except the God damn apologies... endless, endless, endless apologies???

------

No, I will not give you any ticket Id 'cause I don't have one!
I will not open one! ... figure out!

I just want to wait and count how possibly longer than 48 hours (on your competitors) can take a simple 13k euro withdrawal, from the day of request to the day of bank account crediting... without any pressure.
Just... take your time...!

-
-
-

L.E.

I have to retract what I said yesterday (partially), because money arrived in record time!

Then the good news for everyone:
I also noticed that CEX just replaced CryptoCapital with a brand new payment provider (for SEPA) which I also work with and it's very reliable.
Big big + for CEX!

The remaining issue is the big delay from Compliance Team to validate the withdrawal requests (took 4 days in my case, and even more for other users)

Cheers,

thank you for your feedback, we really appreciate it, and continue to work on improving our services.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: inturist on November 17, 2017, 12:50:47 AM

Hi,
I would you ask about BTG when this coin will be on the Cex.io? Minenet has been started and some exchanges accrued BTG for their users.

Concerning the Bitcoin Gold trading, we are not ready to launch it yet. The situation with its full node client is still unclear, and we would not like to risk with your money. But as soon as everything gets clear, you will be updated.

inturist

full member

Activity: 196

Merit: 100

Hi,
I would you ask about BTG when this coin will be on the Cex.io? Minenet has been started and some exchanges accrued BTG for their users.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: tacotz on November 14, 2017, 02:46:18 PM

its been a month since cex.io sent me a confirmation of approval for my 39000 EUR withdrawal and no money yet
this is REALLY worrying cex.io
where is my money ?

up106748932

Hello, we have checked your withdrawal, it is on the way to you. We have sent more details for you to your PM box. Thank you in advance and apologies for the delay.

gobbledygook

member

Activity: 62

Merit: 10

Quote from: gobbledygook on November 16, 2017, 06:43:48 AM

CEX turning to SCAM???

i am VERIFIED customer at CEX with 5 years old account.
9 days ago i placed w/draw request for 20K EUR. email i received immediately said that up to 3 days cex is checking the request. so far, it's in the same stage: "processing..."

UPDATE: THE ISSUE IS IN PROGRESS... WAITING BIT MORE...

UPDATE #2: STATUS CHANGED TO "PROCESSED": looks like we are on track again )) let's wait deposit to bank itself and i consider we are good.
for fairness' sake i shall say, that during these days that my swift was stuck i made several w/draws through credit card and all went super smooth in both cases! therefore, CEX is still one of the cheapest and fastest options if u need w/draw lesser sums to credit card.

support responded twice but nothing is happening:

Quote

Thank you for your patience.

We apologize for the delay.
We have set higher priority to your deposit request.

The Compliance Team will check your deposit as soon as only possible.

Thank you for understanding in advance.

Quote

Thank you for contacting us.

I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance.
Your patience on this matter is greatly appreciated.

Thank you for understanding.

Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 21. (Read 422361 times)

Topic: CEX.IO Bitcoin Exchange Buy Bitcoins with Cards in iOS / Android App*** - page 21. (Read 422361 times)