**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 17.

D4RK5T4R

sr. member

Activity: 379

Merit: 250

Quote from: yslyung on December 16, 2017, 01:35:29 AM

My ticket id # 506183

Requested withdrawal to debit card but instead i was CHARGED & my cex.io account have been debited.

I have confirmed that USD 2000 was charged to my master debit card by SMS ECT OCT Service London via SMS to my mobile, internet banking & speaking to the bank officer that my master debit card was charged & no funds showed up in my bank account (obviously).

It's USD 2000 both ways !

I hope support can help to solve the issue.

This is a common problem recently with cex.io, it amounts to theft, pure and simple.

yslyung

legendary

Activity: 1500

Merit: 1002

Mine Mine Mine

My ticket id # 506183

Requested withdrawal to debit card but instead i was CHARGED & my cex.io account have been debited.

I have confirmed that USD 2000 was charged to my master debit card by SMS ECT OCT Service London via SMS to my mobile, internet banking & speaking to the bank officer that my master debit card was charged & no funds showed up in my bank account (obviously).

It's USD 2000 both ways !

I hope support can help to solve the issue.

Barbaric

newbie

Activity: 7

Merit: 0

I have a Pending Bank transfer withdrawal for 3 days now, for how long should I expect to wait until they release it?

D4RK5T4R

sr. member

Activity: 379

Merit: 250

Quote from: loughlin on December 15, 2017, 10:34:12 AM

Is it possible to register verified CEX account without proof of bills in my name?
I am a student and I can provide passport and driving license, but I have no any other proof of residency.

Why would you want to deposit to a site with so many complaints?

loughlin

sr. member

Activity: 700

Merit: 252

Only Bitcoin!

Is it possible to register verified CEX account without proof of bills in my name?
I am a student and I can provide passport and driving license, but I have no any other proof of residency.

Rotweiler

newbie

Activity: 35

Merit: 0

The accusations and voices of people arise a lot both on twitter and trusted reviews.
Especially after the ripple failure.
They also fail to respond any support ticket.
Time to get out now.

kolyamoshman

newbie

Activity: 12

Merit: 0

Quote from: kolyamoshman on December 14, 2017, 07:00:16 AM

Quote from: CEX on December 11, 2017, 08:42:43 AM

Quote from: kolyamoshman on December 10, 2017, 10:26:25 AM

@CEX.IO i made deposit through SEPA 6.12
you answered me that 7.12 you got my money and they are under your compliance review, and
will be approved during 3 days

So 3 days went already, but no money in account
no answer in my ticket 451718 user up110393368

I think it is fair from my side to ask for any answer

Hello, you have been replied by our Finance team, please check your ticket

7 days go after i made deposit and 3 days after finance email. No money in the account still
I understand that you are busy, but can it be any info when money will be in?
I am so sad about that

CEX.IO either cancel my deposit so i get money to my bank account back or proceed with it. Because it is totally unacceptable

ARTHurt

member

Activity: 104

Merit: 10

Quote from: JJ17 on December 14, 2017, 07:17:32 AM

Unfortunately, it seems like I've been scammed by cex.io today. Cry

I transfered XRP to my Cex.io account.
A few minutes after I made the transaction, the Ripple network confirmed my transaction.
Now, hours later, my XRP is still not credited to my account.
I tripple checked the deposit address and destination tag. - all correct.

The customer service does not respond (ticket492295).

I would recommend you to stay away from cex.io Cry

@CEX

What's goin' on? Where's our RIPPLE???

XRP disappeared completely from Balance TAB!
There is no Deposit/Withdraw options anymore but just earlier I was checking the deposit address!

You should have been warned us you suspend the coin in-outs while we keep sending coins to you like a bunch of idiots!

We can clearly see the block explorer you have received my 500 coins, I can see them there, you have received 27 million XRP from users already and you hold it for yourself???
Why you don't release it to our Balance !!!

What happens with these coins that were already sent?

Dirty game!!!
I'm so mad on you right now!!!

ARTHurt

member

Activity: 104

Merit: 10

Quote from: JJ17 on December 14, 2017, 10:23:16 AM

@Rotweiler

I am waiting for advanced verification since 7 Months!! Request #424145

#MeToo

I have applied 2 times, one in August and 2nd in October
No feedback since...

I suppose it's only marketing

JJ17

newbie

Activity: 15

Merit: 0

@Rotweiler

I am waiting for advanced verification since 7 Months!! Request #424145

Rotweiler

newbie

Activity: 35

Merit: 0

Been your customer for over 4 years now and waiting for over 12 days for ADVANCED VERIFICATION now and also you have removed my current verified status blocking my money inside thus I can't trade.
Wgich exchange removes current verification level to upgrade omg? Will you help?
I haven't been addressed it is 14 days now. Their twitter team responds to every stupid query but mine!
Ticket id: 430969

D4RK5T4R

sr. member

Activity: 379

Merit: 250

Just look at their trustpilot reviews.

https://uk.trustpilot.com/review/cex.io

Cex used to be top of the game, but has now gained many terrible reviews.

CEX.IO is ranked 51 out of 52 in the category Currency Exchange

CEX.IO is ranked 39 out of 43 in the category Electronic Payment

Gone are the days of being number 1 in both those categories.

JJ17

newbie

Activity: 15

Merit: 0

Unfortunately, it seems like I've been scammed by cex.io today. Cry

I transfered XRP to my Cex.io account.
A few minutes after I made the transaction, the Ripple network confirmed my transaction.
Now, hours later, my XRP is still not credited to my account.
I tripple checked the deposit address and destination tag. - all correct.

The customer service does not respond (ticket492295).

I would recommend you to stay away from cex.io Cry

i3bitcoin

newbie

Activity: 1

Merit: 0

Does anyone experience a problem "Credit card Rejected" when withdraw on Visa/Mastercard?

The answer, I received from support:
I will clarify your issue, it was about withdrawal limits of your payment card, not account:
card_visa payment (withdrawal) has been rejected by ECP with code: '121', reason: 'Decline, exceeds withdrawal amount limit.
Please contact your bank to solve this issue.

I've contacted my bank, and they said there is no any limit on my credit card.

I suppose, there is a limit on card withdrawals at Cex.io, even if your account is verified.

What do you think?

kolyamoshman

newbie

Activity: 12

Merit: 0

Quote from: CEX on December 11, 2017, 08:42:43 AM

Quote from: kolyamoshman on December 10, 2017, 10:26:25 AM

@CEX.IO i made deposit through SEPA 6.12
you answered me that 7.12 you got my money and they are under your compliance review, and
will be approved during 3 days

So 3 days went already, but no money in account
no answer in my ticket 451718 user up110393368

I think it is fair from my side to ask for any answer

Hello, you have been replied by our Finance team, please check your ticket

7 days go after i made deposit and 3 days after finance email. No money in the account still
I understand that you are busy, but can it be any info when money will be in?
I am so sad about that

khamark

member

Activity: 72

Merit: 10

A friend of mine issued a deposit on CEX.IO via SEPA transfer in the amount of 2k€, using a new, verified account.
The transfer has been issued on November 20th, but as of today no money have been credited in the CEX.IO account. Furthermore, they do not reply to ticket requests.

It seems a common thing to be target of background checks from the authorities, as other people are reporting similar stories on the Internet.
Aside from the upset (BTC more than doubled since the transfer), there should always be a way to contact an exchange: if you want my money I need to trust you, and there can't be trust without communication.

If some from CEX.IO is out there, please take care of this ticket: MEEQRK-RDE9.

Beginners, always check and inform yourself before choosing an exchange.

ARTHurt

member

Activity: 104

Merit: 10

Quote from: btcnova on December 13, 2017, 09:25:01 PM

Has anyone gone through the verification process recently? It would be nice to have a rough idea of how long to expect it to take. It's been almost a week for me - so am I close? Or should I be lucky to be verified sometime in the new year?

It took about 3 weeks for me back in the spring.
It depends on how loaded they are....
They will do it eventually, just be patient.

btcnova

newbie

Activity: 1

Merit: 0

Has anyone gone through the verification process recently? It would be nice to have a rough idea of how long to expect it to take. It's been almost a week for me - so am I close? Or should I be lucky to be verified sometime in the new year?

dbpopescu

newbie

Activity: 8

Merit: 0

@cex please tend to my ticket Request #485138 . I was rejected for a withdrawal via bank account and soon after I got an email stating that I needed to fill in a pdf stating my sources of income and whatnot. I'm just trying to sell a few btc I mined 3 years ago and don't want so much hassle. I submited the PDF and now I'm waiting for answer.

PS: My credit card was deleted from my account, why is that ?

bitbarya

newbie

Activity: 4

Merit: 0

Please bring back Litecoin.

Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 17. (Read 422390 times)

Topic: CEX.IO Bitcoin Exchange Buy Bitcoins with Cards in iOS / Android App*** - page 17. (Read 422390 times)