**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 23.

HPt

member

Activity: 70

Merit: 15

Quote from: heliben on November 02, 2017, 04:22:17 PM

Holy Crap!

so they have basically scammed me now??? Good thing I notice this already, after only like 10 trades I have done with them.... (and larger ones too....)

Embarrassed

I wouldn't call that scamming. Their margin trading facility is not intended to deliberately cheat on customers; it's simply a "quick and dirty" hack, with all the bugs and shortcomings that belong to it. Simply don't use it.

heliben

newbie

Activity: 12

Merit: 0

I have checked some old orders, it seems like the longs are done correctly, and this problem only arises with shorts?

heliben

newbie

Activity: 12

Merit: 0

Holy Crap!

so they have basically scammed me now??? Good thing I notice this already, after only like 10 trades I have done with them.... (and larger ones too....)

Embarrassed

HPt

member

Activity: 70

Merit: 15

Quote from: heliben on November 02, 2017, 03:35:23 PM

Quote from: Serpens66 on November 02, 2017, 01:13:12 PM

Any plans to make margin trading finally a bit useful at cex ?
I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish Cheesy

So margin trading is in fact just dangerous and not any benefit to anyone yet.

yeah I agree, those two things are pretty annoying.

Also I am having trouble understanding how the profit/loss from margin trading is calculated. Maybe somebody here can help me, I just closed a small position:

Code:

Position # 	Open date 	      Close dat     Type   Leverage 	Amount 	     Margin 	      Open price 	Close price     Stop loss 	Fee 	P/L
         32323  2017-11-02 17:03:54 2017-11-02 20:08:57	Short 	3	855.48 EUR	  285.16 EUR     6110.5710	6074.6781	    8512.2647	0.58	2.77 EUR

it was a 3:1 margin position, 0.14BTC short.

When I calculate this the profit is: (6110.571-6074.6781)*0.14 - 0.58 = 4.45

Then WHYYYY does it say profit: 2.77

I think I am going cazy.....

This is a bug with CEX.IOs margin trading facility. The amount of the resulting trading position is not only wrong, it even depends on the leverage you choose. For example, if you open a short position of 3 ETH with leverage 3, then only 2 ETH are sold; with leverage 2, it would be only 1.5 ETH.
I reported this bug on 7th of April to CEX.IO. However, the support was incompetent and insisted that this is desired behaviour. Since CEX.IO's margin trading facility isn't usable anyway, I didn't bother to educate them and let it go.

heliben

newbie

Activity: 12

Merit: 0

Quote from: Serpens66 on November 02, 2017, 01:13:12 PM

Any plans to make margin trading finally a bit useful at cex ?
I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish Cheesy

So margin trading is in fact just dangerous and not any benefit to anyone yet.

yeah I agree, those two things are pretty annoying.

Also I am having trouble understanding how the profit/loss from margin trading is calculated. Maybe somebody here can help me, I just closed a small position:

Code:

Position # 	Open date 	      Close dat     Type   Leverage 	Amount 	     Margin 	      Open price 	Close price     Stop loss 	Fee 	P/L
         32323  2017-11-02 17:03:54 2017-11-02 20:08:57	Short 	3	855.48 EUR	  285.16 EUR     6110.5710	6074.6781	    8512.2647	0.58	2.77 EUR

it was a 3:1 margin position, 0.14BTC short.

When I calculate this the profit is: (6110.571-6074.6781)*0.14 - 0.58 = 4.45

Then WHYYYY does it say profit: 2.77

I think I am going cazy.....

Serpens66

legendary

Activity: 2940

Merit: 1131

Any plans to make margin trading finally a bit useful at cex ?
I mean currently you can only close the whole position at once (1) and only at market price (2). This is absolutely horrible and every sane exchange would forbid every user to do such a rubbish Cheesy

So margin trading is in fact just dangerous and not any benefit to anyone yet.

heliben

newbie

Activity: 12

Merit: 0

Quote from: CEX on November 02, 2017, 10:04:43 AM

Quote from: heliben on November 02, 2017, 09:56:41 AM

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

up109080595

thank you for the quick reply! I hope you get it sorted out!

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: heliben on November 02, 2017, 09:56:41 AM

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Hello, could please provide us with your ID number so we can check where is the trouble. Thank you in advance.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: examplens on November 01, 2017, 05:14:23 PM

IS it possible to add another a person with his new payment card for withdrawing on the same Cex account? It is a family member and we use same IP and residential address or it's better to create another account on cex?
I would not want to have a problem with access to two accounts with one IP.

Unfortunately no, we accept only 1 account per 1 person. Thank you very much for understanding

heliben

newbie

Activity: 12

Merit: 0

The support team for this site seems to be backlogged massively (like many sites during this boom it seems...).

I am trying to get verifierd for like 2-3 weeks now, I have uploaded my passport/ documents etc a couple times. There always seems to be some error, and the only response from support is usually a message saying that it will take longer to respond....

very frustrating!

Enterprize

newbie

Activity: 3

Merit: 0

Quote from: ARTHurt on October 30, 2017, 02:25:18 PM

Quote from: Enterprize on October 30, 2017, 01:46:38 PM

Quote from: ARTHurt on October 29, 2017, 05:04:38 PM

Quote from: Enterprize on October 29, 2017, 08:31:10 AM

I have the same situation like all the members with bank transfers above.
I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past.
More than 14 banking days.
CEX Support transfered my request to the complience team 5 days ago and after that no additional information.
Support is just ignoring me.
Is CEX needs some more addition documents from me or something? They did't say.

CEX support, if you reading this than my support ticket was #356769.
Can you replay me something?
I want my money to my account!

When you sent them a bank transfer in Oct, 3rd, were you a verified account? If not, you have to pass the verification process with them.
This process is a looong time to wait...

In my case they verified my account after almost a month, but I haven't sent anything until getting verified because that money is just blocked funds.

In my case I have been verified before sent them some money.
In my profile on the site status is "Verified".
19 banking days past for me! 19, Karl!

... then it's a CryptoCapital issue again, the same endless CryptoCapital bullshit

What a pitty cex refuses to accept they lose a lot of business and clients because of this incompetent payment partner, despite the good will from cex

Try to attach the proof of bank transaction to your ticket in cex support and hopefully they will try to trace why the money is not confirmed from CryptoCapital bank !?

Finally my money came to my account! It takes 21 calendar days! But thanks CEX for this.

examplens

legendary

Activity: 3444

Merit: 3469

Crypto Swap Exchange

IS it possible to add another a person with his new payment card for withdrawing on the same Cex account? It is a family member and we use same IP and residential address or it's better to create another account on cex?
I would not want to have a problem with access to two accounts with one IP.

misha80

newbie

Activity: 7

Merit: 0

My negative story

By signing up and passing the verification, I sent 11.10.2017 swift transfer 2000 EUR to make a deposit.
19.10.2017 (after 8 days) I created a ticket about the payment (#363516).
20.10.2017 I received the answer: "I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance"
24.10.2017 (13 days from the date of transfer). Since nothing happened, I updated the ticket. Received a reply from Finance Team: "We kindly ask you do not worry, your payment is under review of our Compliance department. As soon as they will verify your payment your funds will be credited to your account immediately".
26.10.2017 (15 days). I again reminded myself the ticket
28.10.2017 (17 days) I received a new ticket (#372068) from the Compliance Team with the formulaic request to provide additional photo identification document. That is, after waiting two and a half weeks, I was just given an additional automatic request. Faster it could be done?
30.10.2017 I sent the additional requested photos.
Today 01.11.2017, nothing happens, ticket is open (#372068). From the moment of sending transfer expired 22 days.

It's just hell
Can you help me to get my deposit in my account?

Up109090978

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: tacotz on November 01, 2017, 01:18:21 AM

hi cex.io
1-the money amount i request withdrawal should be 75 eru not 65
2- the amount i received is actually even less than 65 eur that you are claiming it was sent and i proved that by the bank statement i sent earlier to you
3- this bill pic you sent doesn't prove anything because even my IBAN is not in it + the amount listed as send is wrong and less than my 75 eur withdraw order

all of this taking more than a month and i still didn't get my money

so where is my money cex.io ?

up106748932

Hi, apologies for the long waiting. We think the extra commission is on the side of our partners.Anyway, we've contacted our Financial Departmentment, they will compensate from our funds. You need to update the ticket.
Regarding your second question or another payment, it is on our and our partners Compliance Departments side, we will return to you as soon as we know the news.

ARTHurt

member

Activity: 104

Merit: 10

Quote from: CEX on November 01, 2017, 05:36:02 AM

Currently, we are working on improving our payment options, we are apologizing for the long waiting, but this feature now is our priority which we are going to make better soon

This is great news cex, please let us know when it's available ... can't wait to return

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: ARTHurt on October 30, 2017, 02:25:18 PM

Quote from: Enterprize on October 30, 2017, 01:46:38 PM

Quote from: ARTHurt on October 29, 2017, 05:04:38 PM

Quote from: Enterprize on October 29, 2017, 08:31:10 AM

I have the same situation like all the members with bank transfers above.
I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past.
More than 14 banking days.
CEX Support transfered my request to the complience team 5 days ago and after that no additional information.
Support is just ignoring me.
Is CEX needs some more addition documents from me or something? They did't say.

CEX support, if you reading this than my support ticket was #356769.
Can you replay me something?
I want my money to my account!

When you sent them a bank transfer in Oct, 3rd, were you a verified account? If not, you have to pass the verification process with them.
This process is a looong time to wait...

In my case they verified my account after almost a month, but I haven't sent anything until getting verified because that money is just blocked funds.

In my case I have been verified before sent them some money.
In my profile on the site status is "Verified".
19 banking days past for me! 19, Karl!

... then it's a CryptoCapital issue again, the same endless CryptoCapital bullshit

What a pitty cex refuses to accept they lose a lot of business and clients because of this incompetent payment partner, despite the good will from cex

Try to attach the proof of bank transaction to your ticket in cex support and hopefully they will try to trace why the money is not confirmed from CryptoCapital bank !?

Currently, we are working on improving our payment options, we are apologizing for the long waiting, but this feature now is our priority which we are going to make better soon

tacotz

newbie

Activity: 3

Merit: 0

hi cex.io
1-the money amount i request withdrawal should be 75 eru not 65
2- the amount i received is actually even less than 65 eur that you are claiming it was sent and i proved that by the bank statement i sent earlier to you
3- this bill pic you sent doesn't prove anything because even my IBAN is not in it + the amount listed as send is wrong and less than my 75 eur withdraw order

all of this taking more than a month and i still didn't get my money

so where is my money cex.io ?

up106748932

ARTHurt

member

Activity: 104

Merit: 10

Quote from: reb0rn21 on October 31, 2017, 05:00:35 PM

Anyone managed to withdraw directly to Paysera Visa debit card, the card is rejected on withdrawal, I presume it does not support p2p transfers?

I have failed to withdraw to Paysera account via SEPA transfer.
Cex said that Paysera refused/returned the payment with no reason.
I think they blacklist everything involving crypto and you may seriously end up with your account terminated.
Use another card/bank.

reb0rn21

legendary

Activity: 1901

Merit: 1024

Anyone managed to withdraw directly to Paysera Visa debit card, the card is rejected on withdrawal, I presume it does not support p2p transfers?

ARTHurt

member

Activity: 104

Merit: 10

Quote from: Enterprize on October 30, 2017, 01:46:38 PM

Quote from: ARTHurt on October 29, 2017, 05:04:38 PM

Quote from: Enterprize on October 29, 2017, 08:31:10 AM

I have the same situation like all the members with bank transfers above.
I have made a deposit to my account via bank transfer. I've made it in 3, october. I still have ballance 0. It's too much time past.
More than 14 banking days.
CEX Support transfered my request to the complience team 5 days ago and after that no additional information.
Support is just ignoring me.
Is CEX needs some more addition documents from me or something? They did't say.

CEX support, if you reading this than my support ticket was #356769.
Can you replay me something?
I want my money to my account!

When you sent them a bank transfer in Oct, 3rd, were you a verified account? If not, you have to pass the verification process with them.
This process is a looong time to wait...

In my case they verified my account after almost a month, but I haven't sent anything until getting verified because that money is just blocked funds.

In my case I have been verified before sent them some money.
In my profile on the site status is "Verified".
19 banking days past for me! 19, Karl!

... then it's a CryptoCapital issue again, the same endless CryptoCapital bullshit

What a pitty cex refuses to accept they lose a lot of business and clients because of this incompetent payment partner, despite the good will from cex

Try to attach the proof of bank transaction to your ticket in cex support and hopefully they will try to trace why the money is not confirmed from CryptoCapital bank !?

Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 23. (Read 422328 times)

Topic: CEX.IO Bitcoin Exchange Buy Bitcoins with Cards in iOS / Android App*** - page 23. (Read 422328 times)