Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 25. (Read 422361 times)
October 17, 2017, 03:00:57 AM
I also finally received my money yesterday, but I'm done with this company. Over a month is a crazy amount of time for a withdrawal. Especially when Kraken takes about 2 days. I just don't get it.
October 16, 2017, 12:01:19 AM
Received my money today, but less the decimals... Cex, please make sure to add 0.47 EUR to my balance
The transfer was coming from CryptoCapital bank account from Poland Bank Spółdzielczy w Skierniewicach
Unfortunately, if Cex is involving CryptoCapital for their WIRE/SEPA withdrawals I cannot continue to work with cex and I reccomend anyone to stay away from anything that involves CryptoCapital. Read reviews...
And I'm sad for that, because I really like the platform's reliability and ease of use.
The transfer was coming from CryptoCapital bank account from Poland Bank Spółdzielczy w Skierniewicach
Unfortunately, if Cex is involving CryptoCapital for their WIRE/SEPA withdrawals I cannot continue to work with cex and I reccomend anyone to stay away from anything that involves CryptoCapital. Read reviews...
And I'm sad for that, because I really like the platform's reliability and ease of use.
Hello Cex, please make sure to reimburse 0.47 EUR missing from my withdrawal.
Please refer to #345395
October 15, 2017, 07:53:15 AM
hello cex.io
may last withdraw of 100 eur ( 25 eur your commission ) ,, so i should receive 75 eur but my bank confirmed a 43 eur was transferred only ,, i double checked with my bank to see if they have subtracted commission for the transfer and they said they dont have deposits commissions at all .
please investigate my issue , thanks
up106748932
may last withdraw of 100 eur ( 25 eur your commission ) ,, so i should receive 75 eur but my bank confirmed a 43 eur was transferred only ,, i double checked with my bank to see if they have subtracted commission for the transfer and they said they dont have deposits commissions at all .
please investigate my issue , thanks
up106748932
October 13, 2017, 06:52:30 AM
Thank cex comed my money 
October 13, 2017, 05:43:45 AM
Hello,
my username at CEX.io is up107829022.
I am stuck with about 20K EUR in total for the third week! I received neither EUR withdrawals nor BTC deposits. This doesn't let me sleep at night!
The operations:
2017-09-18 - 9990 EUR withdrawal
2017-09-18 - 1773.41 EUR withdrawal
2017-09-28 09:03:37 - 0.53591000 BTC Pending DEPOSIT
2017-09-28 08:53:21 - 2.12250000 BTC Pending DEPOSIT
I have contacted support many times, there is some process going on with Compliance team.
Please solve this quicker, thank you...
my username at CEX.io is up107829022.
I am stuck with about 20K EUR in total for the third week! I received neither EUR withdrawals nor BTC deposits. This doesn't let me sleep at night!
The operations:
2017-09-18 - 9990 EUR withdrawal
2017-09-18 - 1773.41 EUR withdrawal
2017-09-28 09:03:37 - 0.53591000 BTC Pending DEPOSIT
2017-09-28 08:53:21 - 2.12250000 BTC Pending DEPOSIT
I have contacted support many times, there is some process going on with Compliance team.
Please solve this quicker, thank you...
Dear user, could you please update us if you got your withdrawals. Thank you in advance!
October 13, 2017, 05:00:51 AM
Got 20000 USD withdraw to Canada since Sep.07, shows up as "COMPLETED" but never get my money, beware
last message I got from CEX.IO is:
Dear Theblueicy,
Thank you for contacting us.
I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance.
Your patience on this matter is greatly appreciated.
Thank you for understanding.
Best Regards
Dale C.
Support Team
last message I got from CEX.IO is:
Dear Theblueicy,
Thank you for contacting us.
I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance.
Your patience on this matter is greatly appreciated.
Thank you for understanding.
Best Regards
Dale C.
Support Team
Dear user, could you please us your ticket number and date when you were contacted last time? Thank you in advance
October 13, 2017, 04:57:25 AM
Received my money today, but less the decimals... Cex, please make sure to add 0.47 EUR to my balance
The transfer was coming from CryptoCapital bank account from Poland Bank Spółdzielczy w Skierniewicach
Unfortunately, if Cex is involving CryptoCapital for their WIRE/SEPA withdrawals I cannot continue to work with cex and I reccomend anyone to stay away from anything that involves CryptoCapital. Read reviews...
And I'm sad for that, because I really like the platform's reliability and ease of use.
The transfer was coming from CryptoCapital bank account from Poland Bank Spółdzielczy w Skierniewicach
Unfortunately, if Cex is involving CryptoCapital for their WIRE/SEPA withdrawals I cannot continue to work with cex and I reccomend anyone to stay away from anything that involves CryptoCapital. Read reviews...
And I'm sad for that, because I really like the platform's reliability and ease of use.
October 13, 2017, 03:36:32 AM
Got 20000 USD withdraw to Canada since Sep.07, shows up as "COMPLETED" but never get my money, beware
last message I got from CEX.IO is:
Dear Theblueicy,
Thank you for contacting us.
I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance.
Your patience on this matter is greatly appreciated.
Thank you for understanding.
Best Regards
Dale C.
Support Team
last message I got from CEX.IO is:
Dear Theblueicy,
Thank you for contacting us.
I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance.
Your patience on this matter is greatly appreciated.
Thank you for understanding.
Best Regards
Dale C.
Support Team
October 12, 2017, 08:42:04 AM
Day 20 for me today, still nothing 
Dear user, please check updated information in your ticket
Day 20 for me as well, still nothing
Funny, it's like begging for our own money
We sincerely apologize for your waiting, as we have mentioned in a ticket we expect your money will arrive by 2017-10-16
October 12, 2017, 08:09:34 AM
Day 20 for me today, still nothing
Dear user, please check updated information in your ticket
Day 20 for me as well, still nothing
Funny, it's like begging for our own money
October 12, 2017, 08:05:51 AM
Day 20 for me today, still nothing
Dear user, please check updated information in your ticket
October 10, 2017, 04:56:51 AM
Day 20 for me today, still nothing
October 10, 2017, 04:07:20 AM
I've been waiting for three whole weeks for a SWIFT withdrawal initiated on 11 Sep 2017. I tried withdraw from another exchange with larger amount and it took only two days! Since you have already read until this post, you can see that there are other people that have similar problems to me. If you think a withdrawal period of three weeks is acceptable, go ahead and use CEX.IO services. Otherwise, you know what to do.
Thank you for your patience, we left you reply here https://bitcointalk.org/index.php?topic=1945546.new#new
As of today (22 days since I requested for the withdrawal), I still have not received the money!
Dear CEX.IO,
According to our discussion via ticket #342266, the Finance Team asked me to wait until 9 Oct 2017 to see if I will received the money. And I don't you will initiate the investigation process with the bank. I then wait. But somehow about 6 hours ago, my ticket was closed/resolved. Please note that you should not have done that since I have not confirmed that I received the money. I have been waiting for nearly a month (25 days or 19 banking days to be exact) for the payment. Still not received it and you just closed my ticket without asking me? What can I say here? Please don't do that again until I receive my money. I would suggest you start the investigation process now since I anticipate that I wouldn't received the money by 9 Oct 2017.
We've replied to the user in this topic[https://bitcointalk.org/index.php?topic=1945546.40 ]. Glad your case resolved and thank you so much for the waiting!
It's a good hope for the rest of us, but it's still on the wait
Dear user, we assume your ticket has been solved. Do you have any questions regarding the withdrawal?
Dear CEX,
No it's not solved.
I am currently updating the ticket #345395 to tell Finance 2017-10-10 is today without getting the funds
October 10, 2017, 04:02:48 AM
I've been waiting for three whole weeks for a SWIFT withdrawal initiated on 11 Sep 2017. I tried withdraw from another exchange with larger amount and it took only two days! Since you have already read until this post, you can see that there are other people that have similar problems to me. If you think a withdrawal period of three weeks is acceptable, go ahead and use CEX.IO services. Otherwise, you know what to do.
Thank you for your patience, we left you reply here https://bitcointalk.org/index.php?topic=1945546.new#new
As of today (22 days since I requested for the withdrawal), I still have not received the money!
Dear CEX.IO,
According to our discussion via ticket #342266, the Finance Team asked me to wait until 9 Oct 2017 to see if I will received the money. And I don't you will initiate the investigation process with the bank. I then wait. But somehow about 6 hours ago, my ticket was closed/resolved. Please note that you should not have done that since I have not confirmed that I received the money. I have been waiting for nearly a month (25 days or 19 banking days to be exact) for the payment. Still not received it and you just closed my ticket without asking me? What can I say here? Please don't do that again until I receive my money. I would suggest you start the investigation process now since I anticipate that I wouldn't received the money by 9 Oct 2017.
We've replied to the user in this topic[https://bitcointalk.org/index.php?topic=1945546.40 ]. Glad your case resolved and thank you so much for the waiting!
It's a good hope for the rest of us, but it's still on the wait
Dear user, we assume your ticket has been solved. Do you have any questions regarding the withdrawal?
October 09, 2017, 10:58:34 AM
I've been waiting for three whole weeks for a SWIFT withdrawal initiated on 11 Sep 2017. I tried withdraw from another exchange with larger amount and it took only two days! Since you have already read until this post, you can see that there are other people that have similar problems to me. If you think a withdrawal period of three weeks is acceptable, go ahead and use CEX.IO services. Otherwise, you know what to do.
Thank you for your patience, we left you reply here https://bitcointalk.org/index.php?topic=1945546.new#new
As of today (22 days since I requested for the withdrawal), I still have not received the money!
Dear CEX.IO,
According to our discussion via ticket #342266, the Finance Team asked me to wait until 9 Oct 2017 to see if I will received the money. And I don't you will initiate the investigation process with the bank. I then wait. But somehow about 6 hours ago, my ticket was closed/resolved. Please note that you should not have done that since I have not confirmed that I received the money. I have been waiting for nearly a month (25 days or 19 banking days to be exact) for the payment. Still not received it and you just closed my ticket without asking me? What can I say here? Please don't do that again until I receive my money. I would suggest you start the investigation process now since I anticipate that I wouldn't received the money by 9 Oct 2017.
We've replied to the user in this topic[https://bitcointalk.org/index.php?topic=1945546.40 ]. Glad your case resolved and thank you so much for the waiting!
It's a good hope for the rest of us, but it's still on the wait
October 09, 2017, 10:55:48 AM
I've been waiting for three whole weeks for a SWIFT withdrawal initiated on 11 Sep 2017. I tried withdraw from another exchange with larger amount and it took only two days! Since you have already read until this post, you can see that there are other people that have similar problems to me. If you think a withdrawal period of three weeks is acceptable, go ahead and use CEX.IO services. Otherwise, you know what to do.
Thank you for your patience, we left you reply here https://bitcointalk.org/index.php?topic=1945546.new#new
As of today (22 days since I requested for the withdrawal), I still have not received the money!
Dear CEX.IO,
According to our discussion via ticket #342266, the Finance Team asked me to wait until 9 Oct 2017 to see if I will received the money. And I don't you will initiate the investigation process with the bank. I then wait. But somehow about 6 hours ago, my ticket was closed/resolved. Please note that you should not have done that since I have not confirmed that I received the money. I have been waiting for nearly a month (25 days or 19 banking days to be exact) for the payment. Still not received it and you just closed my ticket without asking me? What can I say here? Please don't do that again until I receive my money. I would suggest you start the investigation process now since I anticipate that I wouldn't received the money by 9 Oct 2017.
We've replied to the user in this topic https://bitcointalk.org/index.php?topic=1945546.40. Glad your case resolved and thank you so much for the waiting!
October 06, 2017, 05:43:32 PM
I've been waiting for three whole weeks for a SWIFT withdrawal initiated on 11 Sep 2017. I tried withdraw from another exchange with larger amount and it took only two days! Since you have already read until this post, you can see that there are other people that have similar problems to me. If you think a withdrawal period of three weeks is acceptable, go ahead and use CEX.IO services. Otherwise, you know what to do.
Thank you for your patience, we left you reply here https://bitcointalk.org/index.php?topic=1945546.new#new
As of today (22 days since I requested for the withdrawal), I still have not received the money!
Dear CEX.IO,
According to our discussion via ticket #342266, the Finance Team asked me to wait until 9 Oct 2017 to see if I will received the money. And I don't you will initiate the investigation process with the bank. I then wait. But somehow about 6 hours ago, my ticket was closed/resolved. Please note that you should not have done that since I have not confirmed that I received the money. I have been waiting for nearly a month (25 days or 19 banking days to be exact) for the payment. Still not received it and you just closed my ticket without asking me? What can I say here? Please don't do that again until I receive my money. I would suggest you start the investigation process now since I anticipate that I wouldn't received the money by 9 Oct 2017.
October 06, 2017, 06:32:55 AM
Hello,
my username at CEX.io is up107829022.
I am stuck with about 20K EUR in total for the third week! I didn't receive neither EUR withdrawals nor BTC deposits. This doesn't let me sleep at night!
The operations:
2017-09-18 - 9990 EUR withdrawal
2017-09-18 - 1773.41 EUR withdrawal
2017-09-28 09:03:37 - 0.53591000 BTC Pending DEPOSIT
2017-09-28 08:53:21 - 2.12250000 BTC Pending DEPOSIT
I have contacted support many times, there is some process going on with Compliance team.
Please solve this quicker, thank you...
my username at CEX.io is up107829022.
I am stuck with about 20K EUR in total for the third week! I didn't receive neither EUR withdrawals nor BTC deposits. This doesn't let me sleep at night!
The operations:
2017-09-18 - 9990 EUR withdrawal
2017-09-18 - 1773.41 EUR withdrawal
2017-09-28 09:03:37 - 0.53591000 BTC Pending DEPOSIT
2017-09-28 08:53:21 - 2.12250000 BTC Pending DEPOSIT
I have contacted support many times, there is some process going on with Compliance team.
Please solve this quicker, thank you...
Dear user, we are apologies for the waiting. On Tuesday September,3rd our finance department have sent inquiry to the bank about finding your transfer and now we are also waiting for their reply. As soon as we have information, we will reply to your ticket 34070177.
According BTC - it is already on your account.
Thank you again!
October 06, 2017, 02:00:02 AM
Hello,
my username at CEX.io is up107829022.
I am stuck with about 20K EUR in total for the third week! I didn't receive neither EUR withdrawals nor BTC deposits. This doesn't let me sleep at night!
The operations:
2017-09-18 - 9990 EUR withdrawal
2017-09-18 - 1773.41 EUR withdrawal
2017-09-28 09:03:37 - 0.53591000 BTC Pending DEPOSIT
2017-09-28 08:53:21 - 2.12250000 BTC Pending DEPOSIT
I have contacted support many times, there is some process going on with Compliance team.
Please solve this quicker, thank you...
my username at CEX.io is up107829022.
I am stuck with about 20K EUR in total for the third week! I didn't receive neither EUR withdrawals nor BTC deposits. This doesn't let me sleep at night!
The operations:
2017-09-18 - 9990 EUR withdrawal
2017-09-18 - 1773.41 EUR withdrawal
2017-09-28 09:03:37 - 0.53591000 BTC Pending DEPOSIT
2017-09-28 08:53:21 - 2.12250000 BTC Pending DEPOSIT
I have contacted support many times, there is some process going on with Compliance team.
Please solve this quicker, thank you...
October 05, 2017, 08:50:36 AM
Dear users, we apologies for the inconveniences cased and thank you for the cooperation. Please check our replies to the tickets below:
345395 - Your bank couldn’t enroll SEPA transfer to your beneficiary account, thus money returned to your account on CEX.IO. Please accept our deep apologies, unfortunately we cannot influence banks. Your transfer has returned to your account on September, 26.
Also we have information that you hadn’t received your bank transfer sent on September, 13. Most likely, it will arrive next week.
336330 - dear user, your transfer on September,13th is still on the way. As we mentioned in rules https://cex.io/finance/limits-commissions bank transfer can process up to 20 bank days. On October, 3rd our financial department can receive official reply from the bank about your transfer. We apologies for the inconvenience, we’ve already sent inquiry to your bank and now waiting for the reply. As soon as we get information, we will send you to the ticket.
340768 we are still waiting for the reply about state of your transfer, we have sent inquiry to the risk department and waiting for the reply at the moment. We are thank you for your patience and cooperation.
345395 - Your bank couldn’t enroll SEPA transfer to your beneficiary account, thus money returned to your account on CEX.IO. Please accept our deep apologies, unfortunately we cannot influence banks. Your transfer has returned to your account on September, 26.
Also we have information that you hadn’t received your bank transfer sent on September, 13. Most likely, it will arrive next week.
336330 - dear user, your transfer on September,13th is still on the way. As we mentioned in rules https://cex.io/finance/limits-commissions bank transfer can process up to 20 bank days. On October, 3rd our financial department can receive official reply from the bank about your transfer. We apologies for the inconvenience, we’ve already sent inquiry to your bank and now waiting for the reply. As soon as we get information, we will send you to the ticket.
340768 we are still waiting for the reply about state of your transfer, we have sent inquiry to the risk department and waiting for the reply at the moment. We are thank you for your patience and cooperation.
345395 - we are not talking here about the transfet returned on Sep 26th, that one is settled, I understood the problem and accepted your apologies.
But all this fuzz is regarding SEPA initiated on Sep 13th, which did not arrive.
I hope Finance understood the situation better.
They confirmed they escalated to the payment processor/bank, while I agreed to notify them in case of unlikely event of arriving funds in my bank account before Oct 10th
Thanks anyway for the public feedback ...
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