Cex still one of the best exchanges out there.
The only issue I have with CEX is that they are not letting me and my father have accounts on CEX lol.
It is so nice to find you here MICRO, I had to add a post here, and now having an expert in the relevant field here is an honour.
I have been your customer at PD for several years and now on Stake, but now it´s time for me to give you some advice.
Let´s imagine you buy a shiny new car, it is awesome, it´s a chick magnet and whatever you can imagine, the best. All is happiness. But suddenly it stops working, you go to the local car brand office, they take 3 months to find the problem, and then they tell you they don´t have the replacement part, and it will take 3 more months to be repaired, and they even treat you like crap......
A product, a service, a company maybe looks and feels good, but when you have a problem is when you really know if its good or not.
I previously had a problem with CEX years ago, my account was hacked (it was my fault), but found at that time that their support was the worst, slow, unresponsive and did not solve any of your problems. Not going to describe in a lengthy way that thing. I was very angry.
But I decided to continue using CEX, to give them a second chance. Bad choice.
Since the 26th August I can´t login to my account. I get an error message on the login page, that directs you to contact support. Tried several computers, operating systems, browsers and internet connections, so I´m 100% sure it´s not a problem on my end.
I contacted CEX support the 28th august saying that when I enter my username, password and solve the captcha, I get error XXXX. (#313869).
They dont understand, seems their english is even worse than mine. And they ask for screen captures to prove I´m not lying.
To make a long story short, I could not enter yet on my account for MORE THAN A WEEK. The last message from support is from the 2nd september saying they are very busy. Already lost near 100 bucks, which in my country is serious money, but it doesn´t matter if its 1 dollar or 1 million.
In the Terms of Use of CEX, the FIRST right of an user is to enter and use the site and the services, a right I don´t have.
The support is the worst. Period. It was also mentioned lots of times before by other ppl. Slow, unresponsive, they don´t understand anything, they don´t care about customers, they don´t care about solving problems, they don´t even read the previous questions and answers on a support ticket.
CEX is a company that doesn´t care at all about customers, they think that if one will go away disappointed, another one will came to fill that place.
And MICRO, now I must say that Primedice and Stake support is fast, usually answers in less than 30 seconds, knowledgeable, courteous and above all take care of customers, because a company can not survive without them. That is the way things should be done.
My advice to you and everybody else here, take your coins away. Because maybe now everything looks fine, but sooner or later you will have a problem with CEX, and you are gonna be very sorry.
Last msg from support 2nd september=
We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.Thank you for your patience.