I've not used my cexio account ever and few days back somebody tried to hack my account but was unsuccessful. I reported that to the support and they ask me to send so many proofs to verify my account. I did not yet reply to that email but your support keeps reminding me everyday to verify my account. I don't wish to use that account now but by verifying it, what's the guarantee that my account will always be secure?
You reported that someone was trying to hack into your account. The obvious action from cex.io was to make sure that this account really belongs to you. So it is no surprise they asked you to go through the verification process to avoid potential breach and ensure the security of your account at any time thereafter. 
Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 30. (Read 422328 times)
July 20, 2017, 11:28:35 AM
July 20, 2017, 05:23:38 AM
I've not used my cexio account ever and few days back somebody tried to hack my account but was unsuccessful. I reported that to the support and they ask me to send so many proofs to verify my account. I did not yet reply to that email but your support keeps reminding me everyday to verify my account. I don't wish to use that account now but by verifying it, what's the guarantee that my account will always be secure?
Did you use the same password in CEX.io as in anywhere else? 
July 20, 2017, 05:14:00 AM
I've not used my cexio account ever and few days back somebody tried to hack my account but was unsuccessful. I reported that to the support and they ask me to send so many proofs to verify my account. I did not yet reply to that email but your support keeps reminding me everyday to verify my account. I don't wish to use that account now but by verifying it, what's the guarantee that my account will always be secure?
July 19, 2017, 06:25:15 PM
Hi
I'm just looking to change about $6k AUD into bitcoin in (preferably) one transaction, with lowest possible fees.. is this the right exchange to do this?
Cheers
I'm just looking to change about $6k AUD into bitcoin in (preferably) one transaction, with lowest possible fees.. is this the right exchange to do this?
Cheers
July 18, 2017, 07:46:18 AM
Hello. Please, provide us with your User ID and support ticket. We will definitely investigate this issue.
I don't have an user id. Support ticket is 223736.
July 18, 2017, 07:11:48 AM
up1049284890
I got a "Withdrawal Rejected" message when trying to transfer funds back to my credit card. Everything is fine on my banks end. Any help with this issue would be greatly appreciated. I'm having a hard time getting in contact with anybody at CEX. I've made several requests and sent several emails but still no response.
I got a "Withdrawal Rejected" message when trying to transfer funds back to my credit card. Everything is fine on my banks end. Any help with this issue would be greatly appreciated. I'm having a hard time getting in contact with anybody at CEX. I've made several requests and sent several emails but still no response.
Hello! Please, check your inbox, our support team has replied to your request. We apologize for the delay.
July 18, 2017, 06:00:36 AM
Dear cex,
I’m writing here because your support doesn’t reply to my emails.
Here is my story:
May 23. I wrote to [email protected] a short email with proposition to discuss promo opportunities for cex.io
June 2. I got an email from Peter MacQuoid <[email protected]>
I thought that’s strange if cex writing me from gmail account, so I asked why. And he replied that he’s interested in traffic for another project.
What??? What’s another project?
July 6. I submitted a support ticket and described this issue.
And guess what? Nothing. No reply from cex.
BTW, simple searching by Google images https://ok.ru/profile/575502819517
I want to let you know that's very unprofessional. And I want to know who is this guy in your company, why he reads your correspondence and intercepts media sellers for another project?
I’m writing here because your support doesn’t reply to my emails.
Here is my story:
May 23. I wrote to [email protected] a short email with proposition to discuss promo opportunities for cex.io
June 2. I got an email from Peter MacQuoid <[email protected]>
I thought that’s strange if cex writing me from gmail account, so I asked why. And he replied that he’s interested in traffic for another project.
What??? What’s another project?
July 6. I submitted a support ticket and described this issue.
And guess what? Nothing. No reply from cex.
BTW, simple searching by Google images https://ok.ru/profile/575502819517
I want to let you know that's very unprofessional. And I want to know who is this guy in your company, why he reads your correspondence and intercepts media sellers for another project?
Hello. Please, provide us with your User ID and support ticket. We will definitely investigate this issue.
July 17, 2017, 09:44:52 AM
up1049284890
I got a "Withdrawal Rejected" message when trying to transfer funds back to my credit card. Everything is fine on my banks end. Any help with this issue would be greatly appreciated. I'm having a hard time getting in contact with anybody at CEX. I've made several requests and sent several emails but still no response.
I got a "Withdrawal Rejected" message when trying to transfer funds back to my credit card. Everything is fine on my banks end. Any help with this issue would be greatly appreciated. I'm having a hard time getting in contact with anybody at CEX. I've made several requests and sent several emails but still no response.
July 17, 2017, 09:17:59 AM
Dear cex,
I’m writing here because your support doesn’t reply to my emails.
Here is my story:
May 23. I wrote to [email protected] a short email with proposition to discuss promo opportunities for cex.io
June 2. I got an email from Peter MacQuoid <[email protected]>
I thought that’s strange if cex writing me from gmail account, so I asked why. And he replied that he’s interested in traffic for another project.
What??? What’s another project?
July 6. I submitted a support ticket and described this issue.
And guess what? Nothing. No reply from cex.
https://i.imgur.com/lumCwhQ.png
BTW, simple searching by Google images https://ok.ru/profile/575502819517
I want to let you know that's very unprofessional. And I want to know who is this guy in your company, why he reads your correspondence and intercepts media sellers for another project?
I’m writing here because your support doesn’t reply to my emails.
Here is my story:
May 23. I wrote to [email protected] a short email with proposition to discuss promo opportunities for cex.io
June 2. I got an email from Peter MacQuoid <[email protected]>
I thought that’s strange if cex writing me from gmail account, so I asked why. And he replied that he’s interested in traffic for another project.
What??? What’s another project?
July 6. I submitted a support ticket and described this issue.
And guess what? Nothing. No reply from cex.
https://i.imgur.com/lumCwhQ.png
BTW, simple searching by Google images https://ok.ru/profile/575502819517
I want to let you know that's very unprofessional. And I want to know who is this guy in your company, why he reads your correspondence and intercepts media sellers for another project?
July 17, 2017, 08:28:09 AM
Everything okay with my connection. All other things are working perfect, other exchanges also like bittrex, livecoin.. Only Cex is down for scheduled maintenance
I try with all browsers but still same problem
I also had no problems with cex within the past three days. I'm logged in nearly everyday a few hours.I try with all browsers but still same problem
Right now they are definitely online. cex.io
Now I'm worried.
Also i am tried with my Android app, and try to another Internet provider with different IP address, but still problem with accessing Cex.
I sent support ticket, I hope that the problem will be solved soon
my ID: up104008858
ticket ID: 260658
up to now I still have not receive response.
Could you please specify your User ID on CEX.IO?
July 13, 2017, 06:26:10 AM
Everything okay with my connection. All other things are working perfect, other exchanges also like bittrex, livecoin.. Only Cex is down for scheduled maintenance
I try with all browsers but still same problem
I also had no problems with cex within the past three days. I'm logged in nearly everyday a few hours.I try with all browsers but still same problem
Right now they are definitely online. cex.io
Now I'm worried.
Also i am tried with my Android app, and try to another Internet provider with different IP address, but still problem with accessing Cex.
I sent support ticket, I hope that the problem will be solved soon
Hi!
Could you please specify your User ID on CEX.IO?
I am contacted support on site, and seems now solved my problem. Now is everything okay as usual. 😊
Thanks for support
July 12, 2017, 04:16:01 AM
Everything okay with my connection. All other things are working perfect, other exchanges also like bittrex, livecoin.. Only Cex is down for scheduled maintenance
I try with all browsers but still same problem
I also had no problems with cex within the past three days. I'm logged in nearly everyday a few hours.I try with all browsers but still same problem
Right now they are definitely online. cex.io
Now I'm worried.
Also i am tried with my Android app, and try to another Internet provider with different IP address, but still problem with accessing Cex.
I sent support ticket, I hope that the problem will be solved soon
Hi!
Could you please specify your User ID on CEX.IO?
July 11, 2017, 07:59:27 PM
Everything okay with my connection. All other things are working perfect, other exchanges also like bittrex, livecoin.. Only Cex is down for scheduled maintenance
I try with all browsers but still same problem
I also had no problems with cex within the past three days. I'm logged in nearly everyday a few hours.I try with all browsers but still same problem
Right now they are definitely online. cex.io
Now I'm worried.
Also i am tried with my Android app, and try to another Internet provider with different IP address, but still problem with accessing Cex.
I sent support ticket, I hope that the problem will be solved soon
July 11, 2017, 07:33:28 PM
Everything okay with my connection. All other things are working perfect, other exchanges also like bittrex, livecoin.. Only Cex is down for scheduled maintenance
I try with all browsers but still same problem
I also had no problems with cex within the past three days. I'm logged in nearly everyday a few hours.I try with all browsers but still same problem
Right now they are definitely online. cex.io
July 11, 2017, 03:09:57 PM
Hey there, when you expect to get back online?
Now I really need to withdraw some money from Cex, but you are offline latest three days.
I have received a confirmation email with received payments but the website, and the app is offline now already worrying for a long time. I hope i will see you soon
last two days they are online, I'm everyday there. Check your connection.Now I really need to withdraw some money from Cex, but you are offline latest three days.
I have received a confirmation email with received payments but the website, and the app is offline now already worrying for a long time. I hope i will see you soon
Everything okay with my connection. All other things are working perfect, other exchanges also like bittrex, livecoin.. Only Cex is down for scheduled maintenance
I try with all browsers but still same problem
July 11, 2017, 08:31:53 AM
Hey there, when you expect to get back online?
Now I really need to withdraw some money from Cex, but you are offline latest three days.
I have received a confirmation email with received payments but the website, and the app is offline now already worrying for a long time. I hope i will see you soon
last two days they are online, I'm everyday there. Check your connection. Now I really need to withdraw some money from Cex, but you are offline latest three days.
I have received a confirmation email with received payments but the website, and the app is offline now already worrying for a long time. I hope i will see you soon
July 11, 2017, 06:45:59 AM
Hey there, when you expect to get back online?
Now I really need to withdraw some money from Cex, but you are offline latest three days.
I have received a confirmation email with received payments but the website, and the app is offline now already worrying for a long time. I hope i will see you soon
Now I really need to withdraw some money from Cex, but you are offline latest three days.
I have received a confirmation email with received payments but the website, and the app is offline now already worrying for a long time. I hope i will see you soon
July 10, 2017, 04:35:20 AM
please answer my tickets:
245808
241550
223990
236995
my girlfriend ticket: #253302
245808
241550
223990
236995
my girlfriend ticket: #253302
Hi!
All your tickets have been replied, sorry for the delay.
July 07, 2017, 07:17:18 AM
Dear users,
We have extended our support team and are doing everything possible to resolve all the tickets submitted by you ASAP.
We kindly ask for patience and understanding of the overload that happened on CEX.IO. You can read more about this here.
We have extended our support team and are doing everything possible to resolve all the tickets submitted by you ASAP.
We kindly ask for patience and understanding of the overload that happened on CEX.IO. You can read more about this here.
June 28, 2017, 01:37:25 PM
I got my verification yesterday, so - everything is work! But a little bit slow.
I was waiting about 3 weeks.
I was waiting about 3 weeks.
which level? verified or verified plus?
mind that currently their fiat withdrawals take extraordinarily long.
before it was instant, I used withdrawal to my mastercard.
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