Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 60. (Read 422328 times)

Sorry no time for the moment to open the ticket, stil unresolved....

How did it go? Was your issue resolved?

Also Google Chrome, latest stable version.

What browser do you use ?  (I use chrome full update at the last release)

@cex. ok i will open a ticket for the issue, if the problem is only mine and is an isolated case.....

Thank you for replying.

I will look into trying to get smartcoin added for trading at CEX that way then.

For what it's worth, the logout and links below my username are working for me.

Sorry for not answering directly. We see that it's not related to the recent downtime, and it seems that your problem is unique. Please contact the Support Team by submitting a ticket (here's the link: https://support.cex.io/hc/en-us ). They will be able to help you.

I hope you will resolve this bad issue, it's from the day you upgraded the site that there is this problem.....

Dear all,

Our hosting service provider is currently performing maintenance, and our services at CEX.IO and GHash.IO are temporarily unavailable.

We apologise for the inconvenience. Please be patient; the services will be operational again shortly.

Best regards,
CEX.IO Team

I'm the only one, or there are other people, that (with the new site redesign) isn't able to logout ? The three link under your login name (Profile, Account activity and logout) aren't working....

I can't see my profile, my acocunt activity and i cant' log out......

The average time for processing the first payment card deposit may vary. It occurs in several steps and depends on several factors.

1. When a user adds a new payment card and enters an amount he or she wants to deposit, the card is being verified by the payment processor first. CEX.IO does not have any affect on this.

2. When the payment processor confirms the payment, our Compliance Officer receives the order and asks for additional verification documents (a photo of user holding a payment card and also a photo of a payment card next to an ID). After the photos are uploaded, the Compliance Team usually verifies them within 15 to 30 minutes.

If the payment processor declines the transaction, the user sees the status “Declined”, and the request can be repeated after 24 hours.
The decline by the payment processor is usually caused by any of the following:
a) User’s country is not eligible for card payments at CEX.IO
b) User’s card is rejected on the 3-D Secure stage
c) The user makes multiple requests within a short period of time – in this case, the payment card is frozen for 24 hours, after which a new request can be made

On our side, CEX.IO Compliance Team is trying to make sure that deposit requests are made as fast as possible. The rest depends on how fast the payment processor views the payment requests and on how fast the user uploads the necessary photo proof.

How long does it usually take for the whole process to complete?

Thanks! We are happy to hear it!
We do encourage you to use our CEX.IO forum and its Feature Requests section

If you add payment cards to CEX.IO, a status is attributed to it, depending on whether or not it has been checked by the Compliance Officer and whether or not it was verified. Below are the statuses and their explanation:

- Pending — The Payment card is being considered by the Compliance Officer
- Verified — The Payment card is verified by the Compliance Officer
- Not Verified — Compliance officer returned the Payment Card back for further verification
- Submitted — "Update information about card" status of payment card with old verification

We hope that helps.

We try to make sure that the card is verified as soon as possible, as it is in both our clients’ and our best interest. Sometimes, however, our Compliance Officers may need some information resubmitted. This is because we are bound to comply with the existing regulations (such as AML and KYC). Verification process is always not a simple one, and, sadly, too much ‘paperwork’ needs to be done.

Thanks for the link. That's a handy spot to suggest features and vote for them. BTW I'm really liking the new design too.

CEX.IO is open for proposals regarding the new altcoins.
We have a special section in our home forum, Feature Requests, https://support.cex.io/hc/communities/public/topics/200082417?requests_only, where users can vote for altcoins they would like to see on the exchange.
We will also watch Smartcoin and its ‘market behaviour’ when making a decision to add it.
Good luck with the votes!

Yes, I can see why you'd think that. Me too. Credit cards give that feeling of immediate purchasing power. But really if you think about it, it isn't common that a bank statement may appear on your bill 3-4 days after you actually made the purchase online. With Bitcoin and the non-reversability of TXs you got to be that much safer. I'm sure they will do all in their power to reduce that time, but not sure how far they can actually push it.

Yeah that'd be useful. I had thought with a credit card I'd be buying coins immediately

A little status information label or something could do with things like 'cc verification', 'queued' and 'rejected' etc. and maybe an ETA for the actual trade.

Good to see you got your issue fixed. I'm sticking to buying bitcoins otc for now, still less hassle for me.

I resolved my issue myself, or it was just quietly fixed. Gonna keep mining until I reach payout and pull the plug until cloud mining returns, and the site is updated completely.