Changelly is officially incorporated in Malta and our activity is fully compliant with Malta legal framework. What is more, our company is one of the leaders on the market with 3 years of trustworthy service provided for more than 2M customers. Please take into consideration that Changelly offers publicly available solutions like API and a white-label that are widely used by exchange companies like Excap, Coinswitch, ChangeNOW and many others. We are also struggling with many fishing services that have no connection with Changelly at all. As we could understand, the transaction in question wasn’t even initiated via our service but via ChangeNOW. It is significant to mention that we are not responsible for any transactions performed via services using our API as literally everyone can use it and create their own exchange services.
I appreciate your response. Thank you.
When I visited the Changenow website I suspected they used your API then looked deeper as their scam was exposed. Please clarify how Changelly is connected to Evercode, Atomic Swaps wallet and their owners, investors and developers.
Changelly is part of cryptocurrency ecosystem that has to implement KYC procedure to comply with the regulators' policies. To be fair, suspending transactions, if detected, is a common practice in every financial structure.
It is necessary to say that we always warn users about KYC check BEFORE they send a deposit to us. Sending money to Changelly is not possible if the box is not ticked. Please check - >
https://imgur.com/a/vMjGbG9. If not ready, customers must refuse from performing a transaction.
We all need to understand that the government regulations is an inevitable side-effect of mass adoption, so we need to stick with common sense and provide users with the best experience possible in the current circumstances. That’s why 99,5% of overall transactions are still processed anonymously on our service.
Once again, the customer didn't use Changelly for the transaction that got subjected to KYC check. Hence, we do recommend to contact the support team of the relevant service on all matters.
The checkbox facility is exactly what I asked the changenow scammers to add but Polina_changeNOW said it was down to Changelly asking for KYC so was not their fault. The fact it is used by Changelly means this is an excellent step in the right direction but if your 3rd party affiliates who use your API are not using it then you really must stop trading with them.
Changenow has stopped the OPs trade and said Changelly are asking for ID. Polina_changeNOW said that. Please can you cancel your agreement with changenow because they are selective scamming and blaming it on you. Thank you.
Just because you are nobody
