It's now been 8 days since any reply from these guys. They are just totally ignoring the fact that they owe me 3k GBP.
I'll start formal complaint in next couple of days. People need to be protected from these crooks.
Topic: Chipstars - €2.3 Million Non-Stop Drop Tournament (Read 1839 times)
Still no response. Nothing at all. Hardly a surprise.
The risk department has requested new documents from you and will be taking the next steps when these documents have been received.
We appreciate your patience.
Yes. Out of the blue they're now asking for and I quote:
Quote
Crytpo exchange statement showing the account hold name who has transferred the money to your bank account
Crypto exchange statement showing how the funds have been accumulated
Crypto exchange statement showing how the funds have been accumulated
Neither of these things have anything to do with what's been going on whatsoever. So it is clearly just another small minded attempt at a delay.
Anyhow I have sent what they asked for and we will see how long it takes them to fix this priority issue.
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Hi there Brassnuts,
We have seen that support has accidentally requested a notarized passport anyway, this happened as they do not have insights into the risk departments team, we advise to just wait for a reply, all the necessary documents have been submitted and the notarized passport requirement was forfeited from us out of courtesy.
The risk department has requested new documents from you and will be taking the next steps when these documents have been received.
We appreciate your patience.
Your Chipstars Team
We have seen that support has accidentally requested a notarized passport anyway, this happened as they do not have insights into the risk departments team, we advise to just wait for a reply, all the necessary documents have been submitted and the notarized passport requirement was forfeited from us out of courtesy.
The risk department has requested new documents from you and will be taking the next steps when these documents have been received.
We appreciate your patience.
Your Chipstars Team
Hiya,
Another update on this..... They are once again asking for a notarized passport. Aboslutely absurd.
Tomorrow I will start posting on all the other forums about this issue to see if we can get some logical thinking into them.
Another update on this..... They are once again asking for a notarized passport. Aboslutely absurd.
Tomorrow I will start posting on all the other forums about this issue to see if we can get some logical thinking into them.
legendary
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So about 5 days ago I spoke to their support and they said they had withdrawal problems due to some API and it would be sorted the next day. Well, nothing has happened at all and no communication again.
It's been so long now. I will give it a few more days and then I will make threads on all the other betting review sites.
Well, I am not assuming anything but to be honest, this is how going down usually start with most online platforms, not just casinos, they usually first have withdrawal issues that never seem to get resolved, meanwhile deposit is working perfectly well, to keep potential users positive enough to keep depositing, they make all sort of promises and asking users to be patient while they sort out all the withdrawal issues in no time, all this while they keep receiving deposits from unsuspecting users who don't know that they can't even withdraw their money if they wanted to immediately do that, this is exactly how I lost over $440 On BKEX exchange.It's been so long now. I will give it a few more days and then I will make threads on all the other betting review sites.
So, I've never used this casino even though I've been seeing them around for a while now, and I advice all to be cautious of them having withdrawal issues even at this early stage of their journey, there is never any issues with deposits, but potential scam casino are always very quick to announce that they have withdrawal issues, holding customers funds hostage, I usually see things like likes this as a big red flag, so, let's all be cautious of this, and do not fall victim to any scam this period.
So about 5 days ago I spoke to their support and they said they had withdrawal problems due to some API and it would be sorted the next day. Well, nothing has happened at all and no communication again.
It's been so long now. I will give it a few more days and then I will make threads on all the other betting review sites.
It's been so long now. I will give it a few more days and then I will make threads on all the other betting review sites.
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Still nothing from these guys wrt to the money owed. Not even an email to update on the situation. Nothing whatsoever.
All of this from just one afternoon of degeneracy.
Be very wary using this site in the future.
All of this from just one afternoon of degeneracy.
Be very wary using this site in the future.
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Ok. I will try and wait patiently now that some logic has finally manifested. Thanks for the reply.
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- 2. 500 €
- 3. 250 €
- 4 - 16 100€
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Dear Brassnuts,
Thank you for your reply.
The handling department has decided to drop the request for a notarized passport, please be aware that this is a one off exception and that the SOW/SOF procedure is still ongoing nonetheless. The 5 calls of silence was explained before and such a procedure can take longer than that, at this point, this is not a mere basic KYC check anymore, with many more reviews and decisions to be made.
Bear in mind that nodoby has disputed the Roulette win round that is part of your game play, our historically very reliable 3rd party spotsbook partner has raised flags over a number of sportsbook tickets, which then triggers enhanced KYC procedures in turn.
For the time being, the department has received the requested information and is reviewing everything and we will be in touch if anything else is required.
Until then, we appreciate your patience and we assure you that this is handled with the utmost priority.
Your Chipstars Team
Thank you for your reply.
The handling department has decided to drop the request for a notarized passport, please be aware that this is a one off exception and that the SOW/SOF procedure is still ongoing nonetheless. The 5 calls of silence was explained before and such a procedure can take longer than that, at this point, this is not a mere basic KYC check anymore, with many more reviews and decisions to be made.
Bear in mind that nodoby has disputed the Roulette win round that is part of your game play, our historically very reliable 3rd party spotsbook partner has raised flags over a number of sportsbook tickets, which then triggers enhanced KYC procedures in turn.
For the time being, the department has received the requested information and is reviewing everything and we will be in touch if anything else is required.
Until then, we appreciate your patience and we assure you that this is handled with the utmost priority.
Your Chipstars Team
Here is a list of every transaction I've ever made on Chipstars. It was one short afternoon of degenerate betting which I happened to win, and then all of this has happened.
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