I don't see much posting about this casino but I've been playing here mostly sportsbetting and it's been really good, verification no issues, withdrawals no issues although I inevitably got limited after winning but I understand that is standard for bookies if you're winning.
Topic: Chipstars - €2.3 Million Non-Stop Drop Tournament (Read 2344 times)
Important Update!
We are excited to announce improvements to our payment system! These updates mean your cashouts will now be processed even faster. Additionally, we’ve updated our withdrawal limits to ensure a smoother experience for our players.
Here are our new standard withdrawal limits:
Please note: These are our standard limits, VIP players enjoy higher withdrawal limits based on their VIP level.
We are excited to announce improvements to our payment system! These updates mean your cashouts will now be processed even faster. Additionally, we’ve updated our withdrawal limits to ensure a smoother experience for our players.
Here are our new standard withdrawal limits:
- 5,000€ daily
- 25,000€ weekly
- 100,000€ monthly
Please note: These are our standard limits, VIP players enjoy higher withdrawal limits based on their VIP level.
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I'm happy to see that everything went well, both parties are happy with the solution to the problem. I also want to say that since @brassnuts is happy with the solution to his problem and it seemed to me that the casino representative showed that these are rare cases and that the casino is on a good path in terms of reputation, then in my opinion it is a good casino for people to use. With that I apologize to the OP if at any point it seemed like I accused the casino, that was not my intention. my intention was just to show the complaints that were on trustpilot and my indignation that this @brassnuts problem was taking a long time to be resolved. But even so, I sincerely apologize again and I hope everything goes well with the casino
It is all good, no bridges burned:-) We will edit the stake bits somewhat later on.
In all seriousness, what we said about kyc is true and ask Brassnuts how fast our withdrawals work once released, it is safe to say that this is unseen in the industry.
The only one thing that can trigger such a thing like in this case is some sportsbook patterns or some rare instances or Roulette and such, other than that, there can be no obstacles to the fun.
The Trustpilot reviews are, for what its worth, all real, however, we like to prove ourselves over and over:-)
I'm happy to see that everything went well, both parties are happy with the solution to the problem. I also want to say that since @brassnuts is happy with the solution to his problem and it seemed to me that the casino representative showed that these are rare cases and that the casino is on a good path in terms of reputation, then in my opinion it is a good casino for people to use. With that I apologize to the OP if at any point it seemed like I accused the casino, that was not my intention. my intention was just to show the complaints that were on trustpilot and my indignation that this @brassnuts problem was taking a long time to be resolved. But even so, I sincerely apologize again and I hope everything goes well with the casino
...
Good luck.
Good luck.
You might not have heard of it, but it can be standard procedure and its mandated by the governing/licencing body, Curacao has meanwhile established a more serious licencing framework and certain things have to be followed. These things happen for a reason, mostly justified, in this case, it was an edge case. Which we have more than corrected by now.
I'm glad that the problem was solved and that everything turned out well in the end. I hope Miki will confirm the same, at least it would be nice to hear from his side if he is satisfied now, with the money received and the compensation for waiting.
I know that these things happen for a reason, but when the casino is quiet we players get a little restless. Anyway, it's nice that you explained the case and were transparent about it, I respect that.
All good, we do think the community was somewhat understanding and mostly impartial, there is no point holding back such winnings, we appreciate the communities interactivity and contributions.
And yes, we would like to confirm, kyc is not even a thing unless there is some sportsbook breach, especially for crypto players, as well as Fiat, unless somehow necessary, we understand the aversions :-)
Brassnuts will also be able to confirm, once things start, the withdrawals are very, very fast, we will let him speak on this :-)
Hiya,
Yes I can confirm everything was resolved accordingly and I am happy.
Yes I can confirm everything was resolved accordingly and I am happy.
...
Good luck.
Good luck.
You might not have heard of it, but it can be standard procedure and its mandated by the governing/licencing body, Curacao has meanwhile established a more serious licencing framework and certain things have to be followed. These things happen for a reason, mostly justified, in this case, it was an edge case. Which we have more than corrected by now.
I'm glad that the problem was solved and that everything turned out well in the end. I hope Miki will confirm the same, at least it would be nice to hear from his side if he is satisfied now, with the money received and the compensation for waiting.
I know that these things happen for a reason, but when the casino is quiet we players get a little restless. Anyway, it's nice that you explained the case and were transparent about it, I respect that.
Dear players and community, so now to the resolution of this and a bit of historical insight.
We are happy to say that this has been amicably resolved, the case started a bit unlucky.
The history was that the player got flagged for sportsbook fraud by our provider, which in turns triggers an extensive KYC procedure based on the regulators SAR/STR provisions, which we have to abide by.
Goes to show, the winnings of the player came from Live Casino and the sportsbook game play was negligible, therefore, management has intervened and cut this short. The player was paid , account remains open and we have also given him a generous gift as compensation for the long handling procedure.
We would like to apologize for the unfortunate chain of events and we hope this has clarified most things.
Kind regards,
Your Chipstars Team
We are happy to say that this has been amicably resolved, the case started a bit unlucky.
The history was that the player got flagged for sportsbook fraud by our provider, which in turns triggers an extensive KYC procedure based on the regulators SAR/STR provisions, which we have to abide by.
Goes to show, the winnings of the player came from Live Casino and the sportsbook game play was negligible, therefore, management has intervened and cut this short. The player was paid , account remains open and we have also given him a generous gift as compensation for the long handling procedure.
We would like to apologize for the unfortunate chain of events and we hope this has clarified most things.
Kind regards,
Your Chipstars Team
Well, I am not assuming anything but to be honest, this is how going down usually start with most online platforms, not just casinos, they usually first have withdrawal issues that never seem to get resolved, meanwhile deposit is working perfectly well, to keep potential users positive enough to keep depositing, they make all sort of promises and asking users to be patient while they sort out all the withdrawal issues in no time, all this while they keep receiving deposits from unsuspecting users who don't know that they can't even withdraw their money if they wanted to immediately do that, this is exactly how I lost over $440 On BKEX exchange.
So, I've never used this casino even though I've been seeing them around for a while now, and I advice all to be cautious of them having withdrawal issues even at this early stage of their journey, there is never any issues with deposits, but potential scam casino are always very quick to announce that they have withdrawal issues, holding customers funds hostage, I usually see things like likes this as a big red flag, so, let's all be cautious of this, and do not fall victim to any scam this period.
Hi there, it would be wrong to call this early days, we have been live and well for a while. Before speaking of scam casinos and red flags, you might want to check the house you are shilling/promoting, they have vastly more cases like this one, mind you, this has been resolved, more on that later.
I follow what is happening here. They are delaying the payment, after asking for a notarized passport, they are also asking for proof of the origin of the money. It's strange to me when a casino asks about the origin of money, I don't even know what kind of statements can be attached, or what names and data they are talking about. No casino has ever asked me for that, honestly, even their email confuses me.
They are neither the first nor the last to do these kinds of things, and every time it is a bitter experience. I guess you should ask them to clarify what they are actually looking for, I guess 3k is not small so I expect you to keep fighting. Just take it slow and be patient, maybe you should think about opening a topic in the scam accusation section.
Good luck.
You might not have heard of it, but it can be standard procedure and its mandated by the governing/licencing body, Curacao has meanwhile established a more serious licencing framework and certain things have to be followed. These things happen for a reason, mostly justified, in this case, it was an edge case. Which we have more than corrected by now.
First, they claimed that their sportsbook flagged your account for "unusual patterns" then they asked for all kind of personal documents and now they are not only asking for the source of funds but they want to know everything about your financial transactions! This is unacceptable.
I'm dure Even if yoy send them what they requested, they will wait few days/weeks then they will come up with something else and will keep doing so till you give up.
I'm sorry you had to go through all of this!
We are glad to inform that your concerns and prejudgemental view have been proven wrong, read on, we will address this bit by bit.
how come that you have just accidentally request for notarized passport but now even asking for where did the funds comes from and your bank accounts fund? this is something we must be careful in dealing with this site.
It happens, when players are being told that a dedicated depsrtment is looking into it, then there is no point going to support, they neither have insight nor can accelerate matters, and here the player was pushy and support commited a miscommunication based on the last visible info they had, meanwhile, the case has been going on behind the scenes normally, this did not lead to any change of the outcome or a delay.
Basically most casinos has the right to ask document like that, but most other casinos implement like leveling KYC. When it comes to source of funds document, it is the highest level of KYC and afaik it is rare to be asked. For normal gamblers who gamble recreationally and deposit/withdraw normal amount (not that huge), I think they wont be asked to provide source of funds document. Looking at the above issue by brassnuts, it seems that this casino do not serve him fairly and seems to be trying to delay the withdrawal as long as possible (hopefully I'm wrong) as I hope brassnuts will get his money as soon as possible.
Thank you very much, this is the only level headed post on the matter, you clearly understand how these procedures go, if people chose to not trust the casino, trust this person, as this is exactly how it goes, we dont just have the right, we have at times an obligation to request such document and conduct close monitoring.
Source of funds verification isn't common, betting sites rarely ask the users to complete this process. However, most of the casino reserves the right to ask the user to complete source of funds verification. Although it is a bit strange when casino asks the crypto user to complete this verification. I think Chipstars team wants to know the origin of the funds, that's why they have asked you to send the full transaction data.
Yes, preciselly, often sportsbook fraud comes in groups, with people not using their own funds etc.
Whenever this happens, you are dealing with a group and need to get to the ground of things, it was additionally difficult here as the user could not really provide the requested documents, in such cases, compliance is the way forward.
They are just proving what they are in treating you like this and with their silence now not addressing your case properly I think they will lose support from bitcointalk and am sure this will let their name in bad looks with this behavior they are showing.
with those reason and strategy of delaying , they are not that safe for us to deal with .
Infact, we are supposed to be as quiet as possible about it due to tipping off laws, everyone who has worked in any meaningful way in finance will know this.
Based on their terms, they have 3 different level of KYC based on risk identified. They are low, medium and high.
Source of funds is listed under the high level but there is no specific information about the criteria for each level of the KYC.
Yes I have to agree that it is quite rare in this crypto gambling industry where casino ask source of funds.
I myself will not provide it if the casino ask me to provide it if there is no good reason why they ask it and if there is no good reason for me to provide it.
We have to point out, we are a hybrid casino, offering fiat and crypto, this comes with some additional regulatory hurdles.
These are not scam accusations, but they are problems that the casino is having and in my opinion staying away from them at the moment is the best option, maybe after months you will use them again when you see that you have already forgotten about this problem and that they also don't have any complain at casino.guro and elsewhere on the internet
You might wanna calm down on the scam accusations, if you think its a scam, feel free to start a sacm accusation thread and go back it up with real data rather than assumptions. We have to repeat, the amount of times where youre affiliate partner stake has not paid money is worse by a multiplication factor of 20 if not more, especially, we have resolved this is a very amicable manner.
Monday has come and gone and no payment received. All I received were some payment issue excuses. I will update here as anything else changes.
In my opinion you should wait for today to end, then when tomorrow arrives while the casino hasn't paid you, you can create a thread in this section:
Scam Accusations
Scam Report Format (Use it to make scam reports properly)
The casino representative has not been active since the 10th of this month, so it is difficult to understand why they still haven't paid you while your case is already over 1 month old.
Name: Chipstars
Posts: 70
Activity: 70
Merit: 0
Position: Copper Member
Date Registered: April 19, 2021, 04:14:00 PM
Last Active: May 10, 2024, 11:53:28 AM
This is not a good way for a casino to behave. I don't understand why a casino would take so long to pay out a small amount like yours, if we were talking about millions of dollars, would it make sense for the casino to take a few days to pay out if it was stated in the casino's tos that when someone wins x amount, the casino reserved the right to take a few days to pay, now in your case it doesn't make sense for that casino to take so long for you to pay. If you get paid, I advise you to remove everything from the casino and stay away from that casino. They didn't seem to care about your problem, they act as if your problem was nothing
Monday has come and gone and no payment received. All I received were some payment issue excuses. I will update here as anything else changes.
I've been told that there was some kind of mix up and Chipstars will be paying the money owed on Monday. I will post here if and when it is actually received.
I had to go back a few pages to understand your case and I was very shocked when I saw that you have been posting in this thread since April 3rd asking these guys to solve your problem and they didn't solve your problem and now they are telling you that they will pay tomorrow, I wonder why they don't pay you today when you're clean in this story? Why do they need to wait until tomorrow to pay you a small amount? I wonder what it would be like if I were a person who deposited a lot of money? they would probably tell the person to wait months to receive full payment. In my opinion this is a very suspicious way for a casino to operate
It appears that this casino has financial problems, and for that reason they took more than 1 month to pay you and they are telling you that they will pay you tomorrow because they want to collect today's profits that they have in the casino. I could be wrong in this theory of mine, I'm not accusing them of anything, it's just a theory I have. In case they really pay you tomorrow, I suggest you immediately withdraw everything from the casino to your wallet and then stop using the casino for a while, I saw that they recently had some complaints against them at the casino.guro
source: https://casino.guru/chipstars-casino-review#tab=js-tab-reviews
These are not scam accusations, but they are problems that the casino is having and in my opinion staying away from them at the moment is the best option, maybe after months you will use them again when you see that you have already forgotten about this problem and that they also don't have any complain at casino.guro and elsewhere on the internet
I've been told that there was some kind of mix up and Chipstars will be paying the money owed on Monday. I will post here if and when it is actually received.
No reply for nearly a week again. It so frustrating being this helpless.
I will give them till tomorrow and I will start a scam thread against them, to add to the ones I have on AskGamblers and CasinoGuru.
I will give them till tomorrow and I will start a scam thread against them, to add to the ones I have on AskGamblers and CasinoGuru.
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