Chipstars - €2.3 Million Non-Stop Drop Tournament - page 2.

panjul07

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Quote from: Mahdirakib on May 04, 2024, 01:16:49 PM

Quote from: brassnuts on May 02, 2024, 10:44:21 AM

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts.

Quote

The risk team has checked your screenshot and is informing you that the information from the screenshot is not relevant enough.
We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.

Source of funds verification isn't common, betting sites rarely ask the users to complete this process. However, most of the casino reserves the right to ask the user to complete source of funds verification. Although it is a bit strange when casino asks the crypto user to complete this verification. I think Chipstars team wants to know the origin of the funds, that's why they have asked you to send the full transaction data.

Based on their terms, they have 3 different level of KYC based on risk identified. They are low, medium and high.
Source of funds is listed under the high level but there is no specific information about the criteria for each level of the KYC.
Yes I have to agree that it is quite rare in this crypto gambling industry where casino ask source of funds.
I myself will not provide it if the casino ask me to provide it if there is no good reason why they ask it and if there is no good reason for me to provide it.

kotajikikox

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Quote from: brassnuts on May 03, 2024, 10:28:58 AM

Quote from: iv4n on May 03, 2024, 09:54:48 AM

It's strange to me when a casino asks about the origin of money, I don't even know what kind of statements can be attached, or what names and data they are talking about. No casino has ever asked me for that, honestly, even their email confuses me.

Exactly this. They are purposely requesting something that is quite literally impossible hoping that I give up. Even then, like you, I am not even sure what they're asking for.

Unfortunately, for unaware customers, they have good reviews on several aggregate sites which tempted me in to playing there. 2 of those sites I have threads opened detailing what has happened and investigations are getting started. They've sometimes been taking a week to reply to me so it's just very very slow and frustrating.

They are just proving what they are in treating you like this and with their silence now not addressing your case properly I think they will lose support from bitcointalk and am sure this will let their name in bad looks with this behavior they are showing.
with those reason and strategy of delaying , they are not that safe for us to deal with .

michellee

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Quote from: Bitinity on May 04, 2024, 02:04:29 AM

Basically most casinos has the right to ask document like that, but most other casinos implement like leveling KYC. When it comes to source of funds document, it is the highest level of KYC and afaik it is rare to be asked. For normal gamblers who gamble recreationally and deposit/withdraw normal amount (not that huge), I think they wont be asked to provide source of funds document. Looking at the above issue by brassnuts, it seems that this casino do not serve him fairly and seems to be trying to delay the withdrawal as long as possible (hopefully I'm wrong) as I hope brassnuts will get his money as soon as possible.

Yes, they do have the right to request documents for the verification process. But if you ask for a passport and source of funds documents, that is very rare and I have never found one. Maybe a passport can be requested too but as for the source of funds, that's very rarely asked.

Ordinary gamblers who don't gamble very often and only with small amounts of money won't think much about verification. They won't want to spend a lot of money because it could cause problems for them. They are better off continuing to gamble with just enough money.

Yes, we hope he can get the money. We all also have to be careful when gambling.

Mahdirakib

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Quote from: brassnuts on May 02, 2024, 10:44:21 AM

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts.

Quote

The risk team has checked your screenshot and is informing you that the information from the screenshot is not relevant enough.
We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.

Source of funds verification isn't common, betting sites rarely ask the users to complete this process. However, most of the casino reserves the right to ask the user to complete source of funds verification. Although it is a bit strange when casino asks the crypto user to complete this verification. I think Chipstars team wants to know the origin of the funds, that's why they have asked you to send the full transaction data.

Bitinity

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Quote from: michellee on May 03, 2024, 09:37:14 PM

This is the first time I know of a casino that asks about the source of funds for someone who gambles at their place. It should be that once the casino gets all kinds of personal documents, it is enough to prove that he did the verification well. Moreover, even asking for a passport.

This exceeds all the data sent. It seemed like they wanted to delay everything and had no intention of completing it. We don't know what they will ask for again after you send the documents they requested.

Hopefully, they will process everything and send you the money after what you do.

Basically most casinos has the right to ask document like that, but most other casinos implement like leveling KYC. When it comes to source of funds document, it is the highest level of KYC and afaik it is rare to be asked. For normal gamblers who gamble recreationally and deposit/withdraw normal amount (not that huge), I think they wont be asked to provide source of funds document. Looking at the above issue by brassnuts, it seems that this casino do not serve him fairly and seems to be trying to delay the withdrawal as long as possible (hopefully I'm wrong) as I hope brassnuts will get his money as soon as possible.

michellee

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Activity: 2604

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🐺Spinarium.com🐺 - iGaming casino

This is the first time I know of a casino that asks about the source of funds for someone who gambles at their place. It should be that once the casino gets all kinds of personal documents, it is enough to prove that he did the verification well. Moreover, even asking for a passport.

This exceeds all the data sent. It seemed like they wanted to delay everything and had no intention of completing it. We don't know what they will ask for again after you send the documents they requested.

Hopefully, they will process everything and send you the money after what you do.

bitterguy28

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Quote from: brassnuts on May 02, 2024, 10:44:21 AM

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts. Bare in mind all I did was deposit once from a crypto wallet, like every other customer, and now here we are 2 months later with yet another delay tactic. Added to that they take days and sometimes weeks to respond, to what you would assume is an urgent matter.

Please please stay away from these crooks.

Here is the email they wrote to me:

Quote

The risk team has checked your screenshot and is informing you that the information from the screenshot is not relevant enough.
We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.
Without that information, it is not possible to conclude the case. Please be so kind and provide us with these.

Kind regards!

Sincerely,
Ana Taylor

I think we know where this all heading , as this behavior of casino in delating withdrawal means either they are trying to let you get tired and stop claiming or they have no funds at all to pay you directly and still accumulating funds from other depositors to pay your winning Grin

Quote from: Chipstars on April 17, 2024, 07:02:40 AM

Hi there Brassnuts,
We have seen that support has accidentally requested a notarized passport anyway,.

Your Chipstars Team

how come that you have just accidentally request for notarized passport but now even asking for where did the funds comes from and your bank accounts fund? this is something we must be careful in dealing with this site.

khaled0111

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Top Crypto Casino

Quote from: brassnuts on May 03, 2024, 10:28:58 AM

...

First, they claimed that their sportsbook flagged your account for "unusual patterns" then they asked for all kind of personal documents and now they are not only asking for the source of funds but they want to know everything about your financial transactions! This is unacceptable.
I'm dure Even if yoy send them what they requested, they will wait few days/weeks then they will come up with something else and will keep doing so till you give up.
I'm sorry you had to go through all of this!

brassnuts

copper member

Activity: 118

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Quote from: iv4n on May 03, 2024, 09:54:48 AM

It's strange to me when a casino asks about the origin of money, I don't even know what kind of statements can be attached, or what names and data they are talking about. No casino has ever asked me for that, honestly, even their email confuses me.

Exactly this. They are purposely requesting something that is quite literally impossible hoping that I give up. Even then, like you, I am not even sure what they're asking for.

Unfortunately, for unaware customers, they have good reviews on several aggregate sites which tempted me in to playing there. 2 of those sites I have threads opened detailing what has happened and investigations are getting started. They've sometimes been taking a week to reply to me so it's just very very slow and frustrating.

iv4n

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Activity: 3346

Merit: 1191

Quote from: brassnuts on May 02, 2024, 10:44:21 AM

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts. Bare in mind all I did was deposit once from a crypto wallet, like every other customer, and now here we are 2 months later with yet another delay tactic. Added to that they take days and sometimes weeks to respond, to what you would assume is an urgent matter.

Please please stay away from these crooks.

Here is the email they wrote to me:

Quote

The risk team has checked your screenshot and is informing you that the information from the screenshot is not relevant enough.
We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.
Without that information, it is not possible to conclude the case. Please be so kind and provide us with these.

Kind regards!

Sincerely,
Ana Taylor

I follow what is happening here. They are delaying the payment, after asking for a notarized passport, they are also asking for proof of the origin of the money. It's strange to me when a casino asks about the origin of money, I don't even know what kind of statements can be attached, or what names and data they are talking about. No casino has ever asked me for that, honestly, even their email confuses me.

They are neither the first nor the last to do these kinds of things, and every time it is a bitter experience. I guess you should ask them to clarify what they are actually looking for, I guess 3k is not small so I expect you to keep fighting. Just take it slow and be patient, maybe you should think about opening a topic in the scam accusation section.

Good luck.

brassnuts

copper member

Activity: 118

Merit: 12

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts. Bare in mind all I did was deposit once from a crypto wallet, like every other customer, and now here we are 2 months later with yet another delay tactic. Added to that they take days and sometimes weeks to respond, to what you would assume is an urgent matter.

Please please stay away from these crooks.

Here is the email they wrote to me:

Quote

The risk team has checked your screenshot and is informing you that the information from the screenshot is not relevant enough.
We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.
Without that information, it is not possible to conclude the case. Please be so kind and provide us with these.

Kind regards!

Sincerely,
Ana Taylor

brassnuts

copper member

Activity: 118

Merit: 12

It's now been 8 days since any reply from these guys. They are just totally ignoring the fact that they owe me 3k GBP.

I'll start formal complaint in next couple of days. People need to be protected from these crooks.

brassnuts

copper member

Activity: 118

Merit: 12

Still no response. Nothing at all. Hardly a surprise.

brassnuts

copper member

Activity: 118

Merit: 12

Quote from: Chipstars on April 17, 2024, 07:02:40 AM

The risk department has requested new documents from you and will be taking the next steps when these documents have been received.
We appreciate your patience.

Yes. Out of the blue they're now asking for and I quote:

Quote

Crytpo exchange statement showing the account hold name who has transferred the money to your bank account
Crypto exchange statement showing how the funds have been accumulated

Neither of these things have anything to do with what's been going on whatsoever. So it is clearly just another small minded attempt at a delay.

Anyhow I have sent what they asked for and we will see how long it takes them to fix this priority issue.

Chipstars

copper member

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Hi there Brassnuts,
We have seen that support has accidentally requested a notarized passport anyway, this happened as they do not have insights into the risk departments team, we advise to just wait for a reply, all the necessary documents have been submitted and the notarized passport requirement was forfeited from us out of courtesy.
The risk department has requested new documents from you and will be taking the next steps when these documents have been received.
We appreciate your patience.

Your Chipstars Team

brassnuts

copper member

Activity: 118

Merit: 12

Hiya,

Another update on this..... They are once again asking for a notarized passport. Aboslutely absurd.

Tomorrow I will start posting on all the other forums about this issue to see if we can get some logical thinking into them.

Fivestar4everMVP

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Leading Crypto Sports Betting & Casino Platform

Quote from: brassnuts on April 14, 2024, 05:43:57 AM

So about 5 days ago I spoke to their support and they said they had withdrawal problems due to some API and it would be sorted the next day. Well, nothing has happened at all and no communication again.

It's been so long now. I will give it a few more days and then I will make threads on all the other betting review sites.

Well, I am not assuming anything but to be honest, this is how going down usually start with most online platforms, not just casinos, they usually first have withdrawal issues that never seem to get resolved, meanwhile deposit is working perfectly well, to keep potential users positive enough to keep depositing, they make all sort of promises and asking users to be patient while they sort out all the withdrawal issues in no time, all this while they keep receiving deposits from unsuspecting users who don't know that they can't even withdraw their money if they wanted to immediately do that, this is exactly how I lost over $440 On BKEX exchange.

So, I've never used this casino even though I've been seeing them around for a while now, and I advice all to be cautious of them having withdrawal issues even at this early stage of their journey, there is never any issues with deposits, but potential scam casino are always very quick to announce that they have withdrawal issues, holding customers funds hostage, I usually see things like likes this as a big red flag, so, let's all be cautious of this, and do not fall victim to any scam this period.

brassnuts

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Activity: 118

Merit: 12

So about 5 days ago I spoke to their support and they said they had withdrawal problems due to some API and it would be sorted the next day. Well, nothing has happened at all and no communication again.

It's been so long now. I will give it a few more days and then I will make threads on all the other betting review sites.

brassnuts

copper member

Activity: 118

Merit: 12

Still nothing from these guys wrt to the money owed. Not even an email to update on the situation. Nothing whatsoever.

All of this from just one afternoon of degeneracy.

Be very wary using this site in the future.

brassnuts

copper member

Activity: 118

Merit: 12

Ok. I will try and wait patiently now that some logic has finally manifested. Thanks for the reply.

Topic: Chipstars - €2.3 Million Non-Stop Drop Tournament - page 2. (Read 2344 times)