Topic: 🌟CLOSING SALE🌟 [DENARIUM] | Next Gen Physical Bitcoins 🌟CLOSING SOON🌟 - page 28. (Read 56311 times)

I just grabbed the new air-tites from the mailbox and they look good, no damage whatsoever.  The new coins in them look much better and I was surprised to see the air-tites were packaged so well.

Thanks for the quick shipment and service. 

Thanks, I have sent an email.  Looking forward to the new air-tites.

store(at)denarium.com

That would be greatly appreciated, which email address should I reach out to?

In regards to the general quality of the coins, as mentioned before we are working with the manufacturer to make sure future series of Denarium has less scratches. As the current batch of coins unfortunately had some scratches since the beginning. It is due to the way the coins were handled directly after minting. But there is variance in this - some coins have more scratches than others etc.

In fact if there are too many scratches we simply consider the coin too low quality to sell. But this is of course subjective and we try to find a balance between what is acceptable for a coin of this price range and what is not. And if a customer disagrees with us on this issue, we always try to make everyone happy.

Not a biggie, apology accepted. I also assumed you missed that sentence.

Sorry about the problem. We've been trying to improve packaging but clearly there are still issues and we'll work more on solving them. Thanks for the tips in regards to improving it.

We can send you new pristine capsules for all of the coins, no problem. Contact us through email so we can confirm which order this is and we will ship the capsules on Monday.

I have no idea how, but I completely missed that sentence. I've removed my post and I hereby apologize for my harsh reaction.

What are you guys talking about? Of course we're going to reimburse damages in some way in all cases such as this. But keep in mind that we don't experience these cases very often and the person communicating through the "Denarium" account can't decide on the method of reimbursement immediately on his own, which is why he wrote:


Eventually we'll have processes to handle a certain type of reimbursement issue quickly. Regarding these issues in general - we've already made improvements to packaging earlier and we will continue to improve it so that this happens less often.

Finally, and perhaps most importantly, our support is primarily through email. Issues handled through here will be slower as our logistics team doesn't follow this thread, only I and our COO does (the Denarium account). But our logistics team does see the emails directly. Additionally, even this case has to be handled through email eventually so that we can confirm which order it is etc.

Thanks for the reply, it would have been nice if the coins air-tites were wrapped secure in some bubble wrap or actual packaging.  Under further inspection I believe the oils from the sticky pieces may have stained the air-tites due to the heat (90+ degrees F outside) and some bubble packaging could be more appropriate since larger sticky pieces could cause larger stains.

I'm not particularly worried about the scratched/damaged coin as I'm willing to take a loss on displaying that piece but I would appreciate it if I could find a way to get replacement air-tites for the coins.

I definitely concur. Rather than partially diverting blame and just giving a explanation about the situation, something should be done to compensate the customer. A (at least) partial refund or something, would a nice gesture. Depending on how much value the user puts on his coins (not talking about the price), and his stance towards them he could be very well offended (I would honestly too).

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Update:
I apologize, as I've missed this part. Let's hope that this gets resolved nicely.

Well said, so much for the "next generation" of physical bitcoins 

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I am sorry for our company’s behalf on that the packing was not appropriate enough in this case. Maybe for long journey there needs to be more, or bigger, sticky pieces to keep the air-tites in place. When it comes to some scratches, those had appeared on to the coins already before we got our glove hands on them. We have asked our producer for more careful delivery next time, so the next series should be better.

Thank you for customer feedback. It helps us to improve our products and shipping.

I will forward this matter to both CEO and shipping department, to see what we could do for you to make you completely happy for your order.
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I'm pretty happy with the coins that are in the air-tites but the air-tites for presentation turned out to be not what I was expecting.  The shipping for my order was quick and I'm hoping it was a packaging/shipping issue as they were badly damaged in my eyes and I was expecting clean air-tites like Mitchell and unamis' pictures showed.

I submitted my response to the website but did not receive a reply to my inquiry one week ago, below is the summary:




Besides the air-tite issue I think the hologram looks exceptional and the coins design is of a good quality overall.  The ordering process was straight forward, simple, and the website looks nice.   

I would appreciate hearing back from Denarium on my inquiry either through the website or the forum; via this thread or PM.

Thanks,
digicoinuser

Quick update. Our designs for the 1 BTC coin and the no-denomination coin are going through their final design review. That will be finished this week. Then we'll move forward with setting up pre-order sales. The first 1 BTC coins will most likely be auctioned at first - by the way - at Bitcointalk.

The timeline is such that I hope that we could launch these products as early as next week. Assembly is scheduled for October and delivery for November.

And a reminder that we have all current products in stock for quick delivery. That includes 1/10 BTC & 1/100 BTC coins, both loaded and empty series.

Received a shipment of some coins today.  Will definitely be ordering more in the future, very cool coins.

Would love to see some solid silver coins.

Great pricing for the coins, I ordered 4 and I'm looking forward to them.  

that's OK.  it's converting fiat to btc.  not many people are gonna import the private key to spend the inputs.

Good to see your coins are selling fast. Unfortunately having fiat options bumped your sales... in fiat And not in Bitcoin...

Can't wait to see your next designs Hope they're also clean and simple.

Denarium pre-orders have nothing to do with capital requirements, never have. We don't need to use the money from pre-orders to fund the production of Denarium's.

We choose to do pre-orders for two reasons. First of all we can get the sales page up much faster than we can actually assemble a bunch of coins. It takes 2-4 weeks to receive all the required materials and then 1-2 weeks to assemble and start shipping the coins. Second, we used pre-orders previously to see how many coins we need to order from the manufacturer - to make sure our order is in the same ballpark as the demand for the coins actually is.

With the new coins we have numbers in mind already - we plan on assembling 2 000 no-denomination coins in the beginning and 300 special edition 1 BTC silver coins - potentially with a gold finish. These numbers may still change but this is what we're thinking right now.

Soon we may need to also order & assemble more 1/10 & 1/100 coins as sales have now increased due to the new FIAT payment options. Our first batch was a total of 4 000 coins which, at this rate, will be sold sooner rather than later.