Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 110.

ftp_1988

newbie

Activity: 8

Merit: 0

Quote from: ftp_1988 on March 17, 2019, 04:06:59 AM

Hello everyone, bad things happened. Cloudbet does not want to give my BTC (0.86). They did not send me a letter confirming the withdrawal of funds, saying that there are technical problems. But after a couple of days of carrying out their brains, they answered me that either a 100% deposit was paid or documents for verification of their identity came. After I sent the documents, they no longer respond to me and naturally LIVE CHAT does not work. How is such a huge company doing so?

I paid everything !!! Thank you cloudbet.com but I will not play more with you

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Morning all,

@bbc.reporter - Could you please send me a PM with your Cloudbet nickname and a bit more detail about the bets you wanted to place? I'll investigate now and see what we can do to clear this up for you.

Thanks,

Ronnie @ Cloudbet

ralle14

legendary

Activity: 3374

Merit: 1922

Shuffle.com

Quote from: bbc.reporter on March 21, 2019, 08:17:43 PM

@Ronnie. Does Cloudbet always collect documents for any withdrawal amount from all users for KYC? I am afraid I made a mistake. I did a small deposit to bet on the Game of Thrones, however, because of the high minstake, I changed my mind and would like to withdraw. Will Cloudbet hold my withdrawal because of this?

They won't ask for KYC since it's a small deposit they only do it on certain users.

You might have to place some bets because afaik all deposits now have a x1 rollover cmiiw.

bbc.reporter

legendary

Activity: 3164

Merit: 1506

@Ronnie. Does Cloudbet always collect documents for any withdrawal amount from all users for KYC? I am afraid I made a mistake. I did a small deposit to bet on the Game of Thrones, however, because of the high minstake, I changed my mind and would like to withdraw. Will Cloudbet hold my withdrawal because of this?

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: TopTort777 on March 21, 2019, 08:02:31 AM

This is the insiders info, that new competition will be connected with football again?

Previous competitions were football related mostly.

In the russian local board off-topic there was a discussion, which sport is most exciting to watch. Recent pages shows that it is basketball (team scores often, slams/dunks/rebounds)
.
In 3 week starts NBA 2019 playoff. Maybe you can consider making a competition in connection with it ?

@TopTort777 - To be honest one of the main reasons I was looking to pick football (sorry, soccer Wink

) was that it's where I have the most knowledge, so it makes it much easier to pick the games and discuss them with players. I tried to branch out a bit with our recent Cloud 9 competition which was pretty popular, so maybe it is about time I added more sports into the running for future competitions - thanks for the feedback!

If you're a basketball fan, our sportsbook team are currently running a 1BTC March Madness giveaway for people placing bets on the NBA, NCAA, and PBA!

You can find the full details at our blog here.

@ftp_1988 - I can't comment on the KYC verification process, but they will be aiming to process each case as soon as possible given the information provided. I'll pass on your information to a support team leader and ask them to investigate the delay for you.

Thanks,

Ronnie @ Cloudbet

ftp_1988

newbie

Activity: 8

Merit: 0

Quote from: Cloudbet on March 21, 2019, 06:22:34 AM

Morning all,

@germanszaky - Apologies again for the wait, I'll pass on your message to one of our support team leads and ask them to investigate the delay now for you.

@davinchi - While I can't comment on another player's account, I can say that the KYC process requires specific documentation that needs to be provided. Without this we are unable to complete the checks necessary for verification which will cause delays while we reach out to request the correct information.

Thanks,

Ronnie @ Cloudbet

I provided all the documents, even some in different languages. The question is not in the number of documents, but how long will they check my documents? Do you think this is a very difficult process? In my opinion this is illegal holding of other people's funds.

TopTort777

legendary

Activity: 2534

Merit: 1501

Quote from: Cloudbet on March 21, 2019, 07:11:28 AM

@BlackMambaPH - I'm working on plans for the next competition at the moment!

Right now I'm leaning towards a BitcoinTalk predictor competition to guess who will get promoted/relegated from the top 5 English Leagues, but I'm playing around with a few different ideas - if you have any suggestions I'd be very happy to hear them!

Thanks,

Ronnie @ Cloudbet

This is the insiders info, that new competition will be connected with football again?

Previous competitions were football related mostly.

In the russian local board off-topic there was a discussion, which sport is most exciting to watch. Recent pages shows that it is basketball (team scores often, slams/dunks/rebounds)
.
In 3 week starts NBA 2019 playoff. Maybe you can consider making a competition in connection with it ?

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

@BlackMambaPH - I'm working on plans for the next competition at the moment!

Right now I'm leaning towards a BitcoinTalk predictor competition to guess who will get promoted/relegated from the top 5 English Leagues, but I'm playing around with a few different ideas - if you have any suggestions I'd be very happy to hear them!

Thanks,

Ronnie @ Cloudbet

BlackMambaPH

hero member

Activity: 1022

Merit: 509

AXIE INFINITY IS THE BEST!

Since "🏆Cloudbet's Cloud 9 Predictor Competition! Free Entry + 0.47 BTC Prize pool! 🏆" ended now, do you guys have another plan to run a Prediction Competition just for bitcointalk community only?

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Morning all,

@germanszaky - Apologies again for the wait, I'll pass on your message to one of our support team leads and ask them to investigate the delay now for you.

@davinchi - While I can't comment on another player's account, I can say that the KYC process requires specific documentation that needs to be provided. Without this we are unable to complete the checks necessary for verification which will cause delays while we reach out to request the correct information.

Thanks,

Ronnie @ Cloudbet

germanszaky

newbie

Activity: 15

Merit: 0

Quote from: Cloudbet on March 20, 2019, 07:25:52 AM

Good morning all,

@germanszaky - I've passed your details on to our support teams and asked them to respond to you directly with an update.

@raven7886 - Your feedback is much appreciated, and I'll pass it on to our teams who are currently working to improve our service in that regard.

@ftp_1988 - Our support teams are the only ones able to advise you on a timeframe for security checks. If you are still waiting after the seven day period you have been given then please PM me here and i'll escalate the issue to support team leaders.

@malikuniversity - Thanks for getting in touch. I've just spoken to our support teams and it appears that you placed a five line acca/parlay and two of the selections didn't win (Calgary and Toronto) which meant the bet was graded as a loss.

@bbc.reporter - I've spoken to our teams and unfortunately we won't be able to lower the min stakes on GoT lines due to them being high risk outright markets.

Thanks, and have a great day!

Ronnie @ Cloudbet

Thanks! But I think they got way enough enquiries from me during the last couple of weeks and I did not get any response. Like in the case of ftp_1988 why don't you go ahead and escalate my case right away?? I am waiting for more than 1 MONTH (!!!!) now for that freaking verification to be completed.

malikuniversity

newbie

Activity: 1

Merit: 1

@cloudbet it appears i was incorrect as i was taking the night befores results into account due to america/europe time difference, ill keep using you guys

kxz1498

newbie

Activity: 129

Merit: 0

Very sad to hear you cannot lower the minstake for GoT betting. I guess we have to look at another book so far.

davinchi

legendary

Activity: 2100

Merit: 1058

Man if what ftp1998 has said is true it is really shameful for cloudbet. It is the utmost horrible and worst way of sending players away. Do you really think people will continue playing here if you keep acting like that towards them.

Cloudbet is working reaaaally hard to get itself closed, if they continue asking and being like this than eventually everyone with a bit of brain will leave this place and go play somewhere else which will leave cloudbet with money to pay for their employees and their system in place whereas they won't have any customers that come into their websites to play anymore because they scared all of them away with their antique withdrawal system. NOONE for ANY REASON should be going to places (get out of their home) to pick proof that they are who they say they are.

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Good morning all,

@germanszaky - I've passed your details on to our support teams and asked them to respond to you directly with an update.

@raven7886 - Your feedback is much appreciated, and I'll pass it on to our teams who are currently working to improve our service in that regard.

@ftp_1988 - Our support teams are the only ones able to advise you on a timeframe for security checks. If you are still waiting after the seven day period you have been given then please PM me here and i'll escalate the issue to support team leaders.

@malikuniversity - Thanks for getting in touch. I've just spoken to our support teams and it appears that you placed a five line acca/parlay and two of the selections didn't win (Calgary and Toronto) which meant the bet was graded as a loss.

@bbc.reporter - I've spoken to our teams and unfortunately we won't be able to lower the min stakes on GoT lines.

Thanks, and have a great day!

Ronnie @ Cloudbet

bbc.reporter

legendary

Activity: 3164

Merit: 1506

@Ronnie. Is there an update on the request for the reduction of the minstake for the Game of Thrones betting?

Thank you.

Also, I hope the reduction comes together with your GoT betting guide hehehe.

ftp_1988

newbie

Activity: 8

Merit: 0

Quote from: raven7886 on March 19, 2019, 07:14:03 AM

Quote from: ralle14 on March 17, 2019, 03:25:05 PM

Quote from: ftp_1988 on March 17, 2019, 04:06:59 AM

Hello everyone, bad things happened. Cloudbet does not want to give my BTC (0.86). They did not send me a letter confirming the withdrawal of funds, saying that there are technical problems. But after a couple of days of carrying out their brains, they answered me that either a 100% deposit was paid or documents for verification of their identity came. After I sent the documents, they no longer respond to me and naturally LIVE CHAT does not work. How is such a huge company doing so?

Maybe they found something suspicious or you broke one of their terms. They might not process your withdrawal and only give back the amount you deposited.

There were users who had trouble in withdrawing before and their experience is similar to yours. If they didn't respond after sending your documents maybe it's because the country you're in is restricted by cloudbet. Their live chat is not always available but if you can browse the site you should be able to use the live chat.

That's the problem around here, they are very very tough on the withdrawals.

Many many people had issues withdrawing because somehow cloudbet finds "suspicious" stuff with people constantly and they require bunch of stuff to be able to withdraw the money and all that. It creates a whole lot of work just to withdraw your own freaking money. God knows how many people said "screw this I am done" and didn't even withdrew their money because of all this haggle. We all know just the ones who come in here and write about it.

There are plenty of sites where withdrawing is as easy as depositing and cloudbet is not making things any easier for them since this recent 330 bitcoin dude, yeah there could be troubles and problems caused by the gambler but making it harder for people to withdraw for "security" purposes has a limit and cloudbet has been over that limit for waaay too long.

I was told yesterday in the chat about this that they did not get a bank statement as it is in PDF format. And that I need to convert it into a photo. I asked several times about what exactly this document? I was answered yes. They told me that the bill for utilities is not suitable. Today I went to several banks and made account statements from different banks and in different languages. Where everything is indicated and the address of registration and last name and account numbers. After I uploaded the photos to them, they told me in a chat that such documents would not work and I needed an account for utilities. I was dissatisfied in the chat, and I was told that they had read yesterday's chat correspondence and sent these documents. Do you think this is normal? I did not violate any rules of the company !!!

raven7886

legendary

Activity: 1512

Merit: 1041

Quote from: ralle14 on March 17, 2019, 03:25:05 PM

Quote from: ftp_1988 on March 17, 2019, 04:06:59 AM

Hello everyone, bad things happened. Cloudbet does not want to give my BTC (0.86). They did not send me a letter confirming the withdrawal of funds, saying that there are technical problems. But after a couple of days of carrying out their brains, they answered me that either a 100% deposit was paid or documents for verification of their identity came. After I sent the documents, they no longer respond to me and naturally LIVE CHAT does not work. How is such a huge company doing so?

Maybe they found something suspicious or you broke one of their terms. They might not process your withdrawal and only give back the amount you deposited.

There were users who had trouble in withdrawing before and their experience is similar to yours. If they didn't respond after sending your documents maybe it's because the country you're in is restricted by cloudbet. Their live chat is not always available but if you can browse the site you should be able to use the live chat.

That's the problem around here, they are very very tough on the withdrawals.

Many many people had issues withdrawing because somehow cloudbet finds "suspicious" stuff with people constantly and they require bunch of stuff to be able to withdraw the money and all that. It creates a whole lot of work just to withdraw your own freaking money. God knows how many people said "screw this I am done" and didn't even withdrew their money because of all this haggle. We all know just the ones who come in here and write about it.

There are plenty of sites where withdrawing is as easy as depositing and cloudbet is not making things any easier for them since this recent 330 bitcoin dude, yeah there could be troubles and problems caused by the gambler but making it harder for people to withdraw for "security" purposes has a limit and cloudbet has been over that limit for waaay too long.

germanszaky

newbie

Activity: 15

Merit: 0

Quote from: Cloudbet on March 18, 2019, 05:14:43 AM

@ftp_1988 - I've sent a PM asking for details so I can investigate for you, apologies again for the delay.

SyGambler and rommel_BCA I've also sent reponses to your queries via PM.

@whatarush2791 - Thanks for bringing that thread to our attention, the issue has now been resolved.

Thanks, and have a good day all!

Ronnie @ Cloudbet

That's all nice, but when will you provide an update on my case? A week has already passed since you promised me to find out what's going on, and nothing happened...

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

@ftp_1988 - I've sent a PM asking for details so I can investigate for you, apologies again for the delay.

SyGambler and rommel_BCA I've also sent reponses to your queries via PM.

@whatarush2791 - Thanks for bringing that thread to our attention, the issue has now been resolved.

Thanks, and have a good day all!

Ronnie @ Cloudbet

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