Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 111. (Read 465733 times)

Terrible support.Not caring for its customers.Livechat is down for ages which is not a problem but the fact that it id not report that it will be down.
I want my btc back

Sent a withdraw request for 0.029 BTC .. Its been almost 24 hours now.

Their support is full of lies. I spent 4 hours talking to one person named Molly who promised it will be within an hour every time.
Today talked to a person named Lily and same story.

Now finally they have disabled LIVE CHAT on my profile.
Tried to contact them on twitter, still not much useful

What a terrible experience. Needed this money urgently

Answer:
You must rollover deposited amount more than 1x .
When your cashout will be instant.

Answer:
You must rollover deposited amount more than 1x .
When your cashout will be instant.

I deposited 0.035 and after 2 games i had 0.029 ..
What's fair in that mate? I don't think its the issue.

The issue is their system. They don't care about small players

Better edit your previous post, otherwise its double posting...

Just wait till Cloudbet resolve your issue with wire. Maybe they are checking your "game history" to be sure you played fair or smth like that.


Few weeks ago there was an issue with 330 BTC winning. After an investigation and some time, they paid the full amount to the winner. So there are no doubts that the casino is fair and you will get your 0.029 BTC.

@Cloudbet Please help

-snip-
I read all their conversation on ask gamblers but just because cloudbet didn't say they pay the total deposit coin with all the winning doesn't mean they don't pay all the 330btc, I don't see Swofty saying he lied about is identity and I will be happy if you can provide me the link to Swofty lying statement about his identity.

Hello everyone,

Ronnie is correct in what he is saying, the delay is entirely my fault. I am from the USA and I didn't even worry about my location or withdrawing bitcoin until I got an email from them asking for my ID and things like that.

At that point, I got very scared. I went from really excited about my winnings to very, very scared I wouldn't get any. I have a good online friend in the Phillipines and I asked for help. I had him give his documents and ID that said the account was from the Phillipines. This was a mistake. As of right now, I have sent cloudbet my real credentials (ID, etc) to cloudbet and they know who I am. I want everyone, including cloudbet, to know that nothing I did was meant to manipulate or mislead cloudbet in anyway. All my wagers were made in good faith and I won them fair and square.

I should have been upfront about my situation from the start and this situation would have gone much more smoothly. I can also say that even though a resolution to this issue has not been come up with yet Ronnie is correct in saying we have recently been in touch and we are making progress on coming up with a solution. I have to say I am thankful for cloudbet being reasonable about my situation especially considering my misleading them about my location. I am very, very hopeful we will come to a conclusion soon. I will keep everybody here updated when this is all over.

Thanks for listening.


Swofty

You can not go by what I have speculated what happened but I also can believe in what I have stated too in what happened in this case. From what I have seen from the user and how it was resolved. With swofty saying he was lying about his identity so he would be able to withdraw his winning because of attempting to evade his accounts ban on their platform makes them untruthful to begin with.
So if you want to believe in a proven liar on here then go right ahead. That is your prerogative.
I would go see what was written on askgamblers and see what more was said by this user and cloudbet not saying they did do the complete payout not just refund of their deposits is proof enough for some. They do not want to confirm or deny how much was paid out to swofty.

You maybe right but i understand cloudbet can actually paid the 330btc to secure their image on the other hand you cant proof your presumption while the owner(Swofty) of the btc claimed they sent him the full amount along with his winnings. I can only say your guess are baseless and should be ignore.

You maybe right but i understand cloudbet can actually paid the 330btc to secure their image on the other hand you cant proof your presumption while the owner(Swofty) of the btc claimed they sent him the full amount along with his winnings. I can only say your guess are baseless and should be ignore.

I think they only paid him what he deposited even though the player said they paid him the full amount including his winnings. Which was I started to doubt after seeing their last login message saying they were untruthful with claiming who they were and having someone else posing as them so to claim the winnings.
I believe they came to an agreement with saying they paid him including winnings so for him to get his deposits refunded to him. Thats all of the BTC129
Because even on askgamblers he posted the same message with no tx id or anything else including no response from cloudbet about the case after that.

Will they manually grade it when you ask for it in support? I usually send them a message to have them manually grade it.

Cloudbet is by far the SLOWEST bitcoin book with regard to grading of wagers AND payouts.

Most of my bets are less than 0.05btc and my payouts are NEVER instant, always "in process" for longer than 24 hours which is totally unacceptable.

I will no longer support Cloudbet and not recommend them until they get this sorted out.