Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 118. (Read 465733 times)

Good day all,

This message is an update regarding the complaint from Swofty. We have been following the conversations on the forums and we are aware that his case is causing concern in the community, not least about the length of time it’s taken for us to comment.

Please rest assured that we haven’t been ignoring the issue. We take all customer complaints seriously - regardless of the financial amount involved - and do our best to ensure a speedy resolution.

In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity.

Please understand that we have no desire to stonewall - but there is no value in updates without any new information and we are not able to comment publicly on specific details regarding this case.

Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make.  We encourage the player to reach out to them directly to present his case.

We intend to fully respect the decision that is reached by Curaçao Egaming, and we hope the community will too.

Cloudbet have been serving customers honestly and reliably since 2013, and although player complaints do arise from time to time, we have always had a steadfast commitment to resolving them fairly and quickly. Sometimes however, thorough investigations are necessary to ensure that we can guarantee a safe and enjoyable gaming experience for all of our players.

This can sometimes take time, and we thank you for your patience and understanding.

Thanks,

The Cloudbet team

Good day all,

This message is an update regarding the complaint from Swofty. We have been following the conversations on the forums and we are aware that his case is causing concern in the community, not least about the length of time it’s taken for us to comment.

Please rest assured that we haven’t been ignoring the issue. We take all customer complaints seriously - regardless of the financial amount involved - and do our best to ensure a speedy resolution.

 

Please understand that we have no desire to stonewall - but there is no value in updates without any new information and we are not able to comment publicly on specific details regarding this case.

You can look at Cloudbet trust now, -125: -7 / +3 it's enough to make sure that this gambling site can't be trusted anymore. Seems like you some information has been left about this gambling site, or you just pretended not to know it.

Hey guys anyone know rugby betting here? Bet issue with Cloudbet. Does anyone know what total margins rugby means?

Does he know what the proper legal action is?

Seriously I would understand some mishaps in small amounts (less than 1 btc) because that happens all the time in any place and then fixed afterwards but for 330!! bitcoin and after 40+ days ? That is just unacceptable. Do they realize that they are killing themselves?
~snip~

The customer swofty said he will taking the proper legal action against them since they have not paid him his winnings for an entire month and a week and a half now.

Cloudbet got a scheduled maintenance February 12 2019.

They added a section 14 on there terms and conditions.

https://web.archive.org/web/20180605085245/https://www.cloudbet.com/en/terms_and_conditions

This one was the old one

And this is the new one with section 14

https://www.cloudbet.com/en/terms_and_conditions

I think they did that because of my complaint. Now I hope they respond and do what is right now.


Albert

Complaints Process

14.5 We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your complaint or dispute with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.

Seriously I would understand some mishaps in small amounts (less than 1 btc) because that happens all the time in any place and then fixed afterwards but for 330!! bitcoin and after 40+ days ? That is just unacceptable. Do they realize that they are killing themselves?

I mean it doesn't make sense, if they want to just keep the 330 bitcoin to themselves to profit they are making a huge mistake because we as the gamblers will stop (already stopped and probably never comeback no matter what) playing on cloudbet which would result with less gamblers losing money to them and would result with them not making profits from gamblers. They obviously didn't think this one through because if they did they would know operating legally and properly would yield more profits than this type of shady business.

Reading through last pages of this thread I'm everyday more convinced that the future of sportsbetting belongs to onchain project where everything is decentralized and much more transparent.

Really sorry for that guy but trusting a third party with that huge amounts is a gamble by itself imho.

Game Protect informs since 2 years about the illegal Montenegrin license here Cloudbet scam money owed?

Who was too rich to ignore it, should not have any problem to pay the price!

You maybe have mentioned it but you can't blame some who would not take it seriously because of your trust rating.
I'm sorry but that's just my opinion and I guess that's what people are seeing as well

Game Protect informs since 2 years about the illegal Montenegrin license here Cloudbet scam money owed?

Who was too rich to ignore it, should not have any problem to pay the price!

CHEERS https://www.gtr.ai  

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