Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 122. (Read 465733 times)

You are pretty much describing every online casino in existance. Show me one casino which bans a player who resides in a country like USA or uses VPN to avoid these bans instantly.

All do the same thing. This KYC crap is just being used as a weapon against the players. Nobody gives a crap about where you live or where you got the funds from. All that matters is the profit for the casino.

Thank you for responding Ronnie. However, are withdrawals on cloudbet not 2FA enabled, and I am assuming the OP has to confirm any withdrawals/ownership via his registered email address?

Could an impostor possibly circumvent these security measures you've put in place to steal the funds? Are these not enough to prove ownership in addition to all the documents he has sent so far?

Was there any good reason to cancel his superbowl bet and close the account? I am sure you understand why the OP is stressed.

Pay the OP his money, this does not reflect well on you at all. If there are liquidity issues, you can resolve/negotiate this with him privately, instead of dragging out what many consider a bogus investigation further, and making him feel like he's done something wrong.

Thanks for your help!

Ronnie, thanks for responding. Please I just want to end this issue/case already. And just move on. Do something about it Ronnie like you always do. Appreciate it.

Dont keep repeating this ownership thing investigation because you know that I am the only owner. Thank you. And please give me my rightful winnings. Its been so long already.

This is on AskGamblers. This is what I said:

I am the only owner of my account. There is no one that could withdrawal my account. Because if I withdrawal, there is an Two Step Code needed that only me know. And when I withdrawal there is an email verification sent to my email.

I cant understand what you are saying about conflicting ownership. Because like I said, I have given all my informations already to you. And it has been a month since I am waiting for this issue to be resolve. I hope you understand me. I need the coin for my family. And I won every bit of coins in your website fairly. I just need to get my rightful winnings and have fun playing again in your website. Thank you

Albert

I'm sorry that my friend is causing this confusion. He wasn't trying to take ownership but I had him talk so I didn't misunderstand English. He was telling me what was being said.

So he was just trying to help and since you mention him as a problem I have told him no more I will take my. Chances with English.

Albert


And you replied on AskGamblers:

Hi Swofty,

Thanks for the additional information. Our teams are still working through the investigation and will be in direct contact with you when a conclusion has been reached.

Thanks,

Ronnie @ Cloudbet

So yeah im sure you know already. Please stop repeating it. Because you know already and you replied on it. It was on AskGamblers if you forgot.


Just solve my case/issue and we will move on. And be happy. Do something about this Ronnie. Thank you

Hyp3 - I've just checked with our payment teams and your withdrawal should now have been processed, apologies for the delay.

AGD815 - Ginelli/Antonioo's case was solved when we received a report from our providers that we didn't feel proved conclusively the use of third party software, despite our ongoing suspicions about their gameplay.

As a result of the investigation we will also be removing certain functionality within the Live Roulette game in question that was central to the suspicious behaviour. Based on the feedback from Ask Gamblers we will also be raising the bar in terms of the level of proof required from our providers to enforce our rules around suspicious activity.

Swofty - I haven't responded on AG yet as I haven't received any further updates on the investigation. As soon as I get some additional information I'll respond there and here, and our support teams will be in touch directly.

Thanks,

Ronnie @ Cloudbet

 Hopefully they will respond to me now since they have finished the Ginalli case on AskGamblers

Keep the faith, they will pay you after concluding their bogus investigation. It may be the case that ginalli's got resolved first because his payout is much lower than yours.


Did the user Swofty give you permission to do this? He has clearly stated he wants his deposits returned asap?

Why is Cloudbet not responding on my thread here and on AskGamblers? Ronnie come on please. Its been a month and 5 days to be exact. I sent emails no one is answering me. And on AskGamblers I was the one who complaint first then you solve the other guy Ginalli first to me? My patience is too long Ronnie and I waited too long already. Please just let me withdraw and be happy. And lets just move on after this. I really need my coins for my family future. Thank you

Albert

I hope you get your withdrawal request. Once the site is proven scam, you can no longer get your profit in that site.  48 hours is a long time to wait before you got any response. I hope you did not gamble the amount of btc/money you can't afford to lose.

Hey Ronnie

It's been over 48 hours since I put in my request to withdraw 0.21

my username is hyp3

Can you please look into my withdrawal request

lets agree to disagree then. You keep on with your soft approach and let me do my thing. Once again good luck.

No I am not, but someone they owe dragged me into this. That said, why complain on a forum if other users cannot contribute?

and there I was minding my business until you quoted me.


You don't say.

Hey Ronnie

I've been waiting for over 36 hours on a withdrawal of 0.21

I usually don't have problems withdrawing

Can you please check on this for me

My username is hyp3

Hey Ronnie what about James Harden and NBA logo on your website. You think they will be happy when they find out some scammers are using their images to promote betting?

I guess we will find out soon. 

Well, if you think kissing ass will help you, don't let me stop you. Goodluck.

You're missing the point here. If the ginalli fella had crossed arms like you're suggesting, would he have been paid?

So in other words you changed your mind about him cheating because of the rabble-rousing and negative PR? I wonder what would have happened if he had simply accepted your previous findings. You would have kept the loot or?

Evening all,

Apologies for the lack of responses, I’ve been at a conference this week.

I’ve finally have some good news to share on one of the ongoing issues being discussed. I’ve posted our response on AskGamblers but also wanted to share here:

Cloudbet Casino - Problem withdrawing 38 BTC

Antonioo - We have concluded our investigation, and based on new information from our gaming provider, have made a decision to reopen your account. Your withdrawal requests have now been processed.

I can understand your frustration with the delay, but with this type of investigation its necessary to be diligent to ensure a safe and fair gaming environment for all of our players.

We have disabled the games that allowed these exploits until further notice.

Muxen5 & Abright135 + Others - I’ve noticed a few reports from players in France, Holland, and Australia claiming that they are somehow blocked from our site. This was definitely not intended, and our teams have now solved the issue to allow access again. Apologies for the downtime, and thanks for your patience while this was resolved.

I’m aware that there are some other issues being discussed here, and I’ll respond to them as soon as possible when I receive updates from our teams.

Finally, I’d just like to reassure people speculating about our ability to pay out - we are still processing withdrawals as usual and our bankroll is as high as it’s ever been. We simply have to ensure that we follow our set processes and investigate thoroughly when accounts are flagged, otherwise we are inviting every dishonest player online to come and try their luck.

Thanks, and have a great day!

Ronnie @ Cloudbet

Almost instantly. From 5 to 15 minutes ussually.