please grade my ticket, bet ID 5429364
the game was live tennis wagering, and one of the player retired.
According to my knowledge and experience from betting with different sportsbooks platforms including Cloudbet usually when a player retires bets are considered void but it was different with directbet if a set was played and one of the players retires, the player that progresses to next stage is declared the winner of that match.
"Tennis
In case of a retirement and walk over of any player all undecided bets are considered void.
In case of any delay (rain, darkness...) all markets remain unsettled and the trading will be continued as soon as the match continues.
If penalty point(s) are awarded by the umpire, all bets on that game will stand.
In case of a match is finished before certain points/games were finished, all affected point/game related markets are considered void."
my bet graded as a loss. this wagering is for live wagering. not pre-live sports
Did you try getting in touch with support for a reason why bet was graded as a loss
