Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 183. (Read 465733 times)

Hey everyone!

Just a general heads up that we aren't actively monitoring this thread but we have improved our email support (it's 24/7) and will be launching a live support chat soon, so if you have any issues please use those channels and someone can help you immediately.

I'll pop in to check up on the thread as often as I can and update you on things we have going on at Cloudbet which hopefully should be interesting to you, but if your inquiry is about a specific bet or withdrawal then please contact our 24/7 email support.

It would be really great if as much as possible we use this thread for feedback, ideas, issues you have with the service, and other discussion that might interest the whole community. I'd like to keep this as a place we can have an open discussion, but if you are having a problem with a specific ticket or a specific withdrawal then please contact our 24/7 support.

And as a final note - we will always correct our mistakes (with an apology), always pay winning bets, and always pay all players. The only exceptions are if a fraud has taken place or if there has been an obvious breach of our T&Cs. Oftentimes the inquiries that make the most noise in the forums are the malicious and nefarious ones, such as match fixers and other fraudsters who don't belong in our sports or in our community.

Thanks and wishing everyone a great week ahead!

Regards,
Leandro
Cloudbet

Hi BurhBruh,

Sorry but I've only just seen your message. Could you link me to your issue? I'll look into it for you.

Leandro
Cloudbet

We have some big plans for cricket (including Test cricket), stay tuned! For now, enjoy the Champions Trophy!

Leandro

Hiya!

Was your bet pre-match or live?

If it was live, then it should be void as per our sportsbook rules.

Cheers,
Cloudbet

Glad to hear of your positive experience!

Hi there

I can see that a) your ticket was void (correctly), and b) you sent many messages so they were all merged into one inquiry (not "solved").

Anyway, glad the issue was resolved!

Cloudbet

Oh wow just when you think a shitty company can't get any lower. I login to their zendesk and look at my tickets and they've marked all of my e-mails regarding this issue as "Solved" when absolutely NOTHING has been resolved yet. Nothing at all.


https://i.imgur.com/yP1Ccz4.png

 They simply don't give a shit.

 

I have made a formal complaint against Cloudbet.com for I now believe is a deliberate misgrading to scam me out of my money. I made a live bet of .21 bitcoins or $531 on Richard Gasquet to beat Gael Monfils. After the match was rained out yesterday the match continued today and Richard Gasquet was forced to retire due to injury. Cloudbet.com's live betting rules (as are everybodys live betting rules) stipulate and I quote

"Tennis
In case of a retirement and walk over of any player all undecided bets are considered void."

 They graded my wager as a LOSS attached here https://i.imgur.com/AoPWj8F.png

 Their response in subsequent e-mails was simply giving me the run around telling me they have informed their sportsbook of the enquery.

 It has been nearly 6 hours since the misgrade and 5 hours since they've been notified and made aware of this misgrade and they still have yet to resolve this issue.

 I believe this is a deliberate act on their part to scam people who may be unsuspecting of the rules on the website as pre-live bet retirements will be graded however all live bets will not be. But I suspect most bettors don't even look at the rules, even so I've read enough credible complaints about CloudBet trying to scam people that I believe this company may be wholly corrupt and is a scam organization that skims money off unsuspecting gamblers to make extra profits.

I strongly urge everybody to report any misgrades, withdrawl issues and any attempts by them to not let you post a bet. I have tried to make several live bets that they took my money out of my account for and then when I refresh 20 seconds later the money is back in my account and no bet slip was ever given. Their live betting is extremely unreliable and very questionable.

lol from what I know, Cloudbet usually if the #1 place for online sports betting with Bitcoin. The payouts are pretty decent though I don't know how many people used the website during 2017 becuase there was a large amount of people stating that the Cloudbet team was trying to scam people.

It might not be true, who knows. I just use caution when looking for Casino's that I can play in.

As of late the Grading has been amazing within 1 minute of an event concluding, been getting my withdrawals quickly also instantly...

Pre-match bet: 1 set completed is all that is needed for moneyline wagers to stand.
Live bets: if you make a live bet on a tennis match and either player retires, your bet is void NO MATTER WHAT.

This is in their rules. They are fuck heads for having different rules for pre/live, but it is there.

I noticed the 2nd ODI Cricket game between England vs South Africa wasn't on in play odds. Wondering why that game wasn't listed.

Also do you plan of adding Test Cricket to your in-play odds considering Directbet.eu has left a void for that market.

I think if the match is not completed then a sports book could void the bet because the match is not completed as we are wagging a bet for the full match and not getting to the next round by default because the opponent is injured and so i think it is a fair decision by cloudbet.

dont play at casino you will loose just your money and make happy the dev!

In case of retirement in tennis the common sportsbooks practice is: if one full set is played, then all bets stand. If cloudbet does not have published different rules on their website, they should grade your bet as win.

Tennis rules on their website:
Your bet is settled incorrectly.

Event : http://www.sofascore.com/team/tennis/zhu-lin/45584
I place a bet on Lin Zhu .

Outcomes:
Lin Zhu lost first set , Then she won second set , and in third set the opponent was retired so who win? I guess Lin Zhu.

So, my bet should be a win? or a cancel?

please let me know, cloudbet made my bet as void.

You don't have shit, don't kid yourself. If you did you would have posted it a long time ago.

If not shut the f up.

Can confirm that my withdrawal is at pending state, too.

Edit: got payment

considering I have Leandros personal information (phone, email, physical address, etc.) , do you want it to help get your money owed? that may be the only way to get a response. cloudbet hasnt posted here in 2 months, so it may be time to dox.