Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 233.

philiveyjr

legendary

Activity: 840

Merit: 1000

Quote from: zend7 on July 24, 2016, 10:47:46 AM

Quote from: philiveyjr on July 24, 2016, 10:20:53 AM

Quote from: shanem on July 24, 2016, 10:01:52 AM

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

Unfortunately there is no use of loyalty points as of now apart from the ones you get in the beginning. Thats one thing cloudbet should address hopefully but have been ignoring it for the past few years till now.

This is a sad oh so sad thing for them. They had so much potential but they drop the ball in anyway to be a serious casino site and people are moving to because other sites offer just as much and even more than they do. They are losing ALOT of business not address their customer's serious concerns and the major issues that is plaguing their support staff in not giving the perfect customer support they deserve for putting in 100's of bitcoins to their site.
Such a waste and a shame! Angry

Yes, actually they used to be really active about an year and a half back. Site was active, support was just about fine. But since October, the site owners or developers have sort of given up on the site and are no longer running it like they used to. The site still has potential. They should probably sell it, if they are not up to running it.

zend7

hero member

Activity: 658

Merit: 501

Hackers please hack me .... if you can :)

Quote from: philiveyjr on July 24, 2016, 10:20:53 AM

Quote from: shanem on July 24, 2016, 10:01:52 AM

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

Unfortunately there is no use of loyalty points as of now apart from the ones you get in the beginning. Thats one thing cloudbet should address hopefully but have been ignoring it for the past few years till now.

This is a sad oh so sad thing for them. They had so much potential but they drop the ball in anyway to be a serious casino site and people are moving to because other sites offer just as much and even more than they do. They are losing ALOT of business not address their customer's serious concerns and the major issues that is plaguing their support staff in not giving the perfect customer support they deserve for putting in 100's of bitcoins to their site.
Such a waste and a shame! Angry

philiveyjr

legendary

Activity: 840

Merit: 1000

Quote from: shanem on July 24, 2016, 10:01:52 AM

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

Unfortunately there is no use of loyalty points as of now apart from the ones you get in the beginning. Thats one thing cloudbet should address hopefully but have been ignoring it for the past few years till now.

shanem

legendary

Activity: 1344

Merit: 1000

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

philiveyjr

legendary

Activity: 840

Merit: 1000

Quote from: Arcteryx on July 23, 2016, 04:56:39 PM

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Yes their support isn't strong enough. Even on the website when you have problems, on sending them en email you can't expect a quick reply. Usually takes more than a day, sometimes days. Thats probably the only reason it isn't ranked well, and its sad that they don't take this seriously.

Arcteryx

hero member

Activity: 728

Merit: 500

EtherSphere - Social Games

Quote from: forzendiablo on July 23, 2016, 06:26:20 PM

Quote from: syndria on July 23, 2016, 05:49:43 PM

Quote from: Arcteryx on July 23, 2016, 04:56:39 PM

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Its because they choose the questions they want to answer and if a question is too offensive for them they try to ignore it as long as they can.

i had some issues with site [just check my previous VERY critical posts] but they finally fixed everything.
so for no i can say cloudbet is safe to play your money again!

So you are endorsing a site that ignores their customers requested to get their issues with services they are using under their owned site? They are users who pay with their hard earned money so I would highly agree that they are obligated to resolve any issues offensive to them or not in a timely matter as money is involved that has already been pocketed by them.
I am sorry but I don't see the logic in using a site that allows cheating by their affiliated staff from this other service provider. They have direct correlation with them.

forzendiablo

legendary

Activity: 1526

Merit: 1000

the grandpa of cryptos

Quote from: syndria on July 23, 2016, 05:49:43 PM

Quote from: Arcteryx on July 23, 2016, 04:56:39 PM

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Its because they choose the questions they want to answer and if a question is too offensive for them they try to ignore it as long as they can.

i had some issues with site [just check my previous VERY critical posts] but they finally fixed everything.
so for no i can say cloudbet is safe to play your money again!

syndria

hero member

Activity: 1008

Merit: 500

Quote from: Arcteryx on July 23, 2016, 04:56:39 PM

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Its because they choose the questions they want to answer and if a question is too offensive for them they try to ignore it as long as they can.

Arcteryx

hero member

Activity: 728

Merit: 500

EtherSphere - Social Games

Quote from: philiveyjr on July 23, 2016, 03:31:06 AM

Quote from: Arcteryx on July 22, 2016, 09:16:07 PM

Quote from: philiveyjr on July 22, 2016, 03:50:06 PM

Quote from: zend7 on July 22, 2016, 03:43:54 PM

Quote from: philiveyjr on July 22, 2016, 01:04:54 PM

I suppose thats true then. A lot of people also have superstitions about luck too and can go into a very bad temper if something like this was to happen when they had bet huge money on it. I am actually surprised she stopped the ball for any reason, since they are sort of taught to not do this, and she could have just paused further betting after the outcome of this spin had come out.

Exactly and that is the certain casino's (in this case the central america one that I believe is in Costa rica from what is inteacted on various social media sites) fault that should be held accountable for this.

I would suggest boycotting the whole cloudbet site as they do not abide by the accredited casino rules of play(probably fairness or otherwise) until they fixed their dealers to know these basic rules.
What was appauling was she just laughed when players asked what is to be done about this. Like it was a joke to her or she was just too ignorant to know what the players have at stake when theying are play at sites like this.

Cloudbet doesn't own those casinos but uses their services and hosts those live rooms on their site. They are not at fault directly, and since now they have been giving more options to the users by giving us more rooms, its only a good step for the players.

Of course that is true. It is from other companies that they pay to use these live-centers for their work. Like contractors and do not directly work for cloudbet. But if they are doing these deviant acts toward the players then it is cloudbet to investigate and drop them as a service provider. That is what they are to uphold to keep their integrity and thus their gambling license. Which in a major case like this could be in jeopardy when it is reported because it was viewed by all who was playing and it is indeed recorded.

Yes, but zend was recommending boycotting the whole site. I would first wait for Cloudbet to look into this, or drop that casino as a provider and also provide some form of refund or payout to the users who didn't have their bets complete on that rool.

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Bettor1

member

Activity: 110

Merit: 10

Quote from: Bettor1 on July 22, 2016, 08:43:03 PM

Cancelled bet (live) and Im pissed... I bet on the Detroit Tigers vs Chicago white soxs. I bet in the 3rd inning ( who would win the game INCLUDING OVERTIME) Detroit Tigers +104

How do you cancel this bet?? WOW. because it was rain delayed in the 7th inning???.? Your betting terms on that line didn't mention this... My bet was canceled please pay the winnings cloudbet. Thank you . THE BET WAS WHO WOULD WIN INCLUDING OVERTIME .? Hello

Bet #2510837. (Cancelled) on mistake I guess :/

Fix this cloudbet ... So shityy 3 days now :/

Gee1984

member

Activity: 65

Merit: 10

Quote from: Cloudbet on June 22, 2016, 12:52:48 AM

Quote from: Gee1984 on June 21, 2016, 08:11:34 PM

Cloudbet, do you limit customers individually?

YES or NO?

Currently, we run two models. On some markets we never limit customers (bet again and again for the max if you wish), and on some markets we limit some customers.

We are moving all markets towards our new models where customers are never limited. This has been in process for some time as we need to test each market carefully. It is likely we will have all markets on our new system in the next 4-6 weeks.

On which markets are you being limited? Are they live or pre-match? If you let us know, we could possibly prioritise those markets.

Cheers,
Cloudbet

We are now 1 month further....how about this? Have you already moved to your "new model" or how long will it still take? Max 10 days?

philiveyjr

legendary

Activity: 840

Merit: 1000

Quote from: Arcteryx on July 22, 2016, 09:16:07 PM

Quote from: philiveyjr on July 22, 2016, 03:50:06 PM

Quote from: zend7 on July 22, 2016, 03:43:54 PM

Quote from: philiveyjr on July 22, 2016, 01:04:54 PM

I suppose thats true then. A lot of people also have superstitions about luck too and can go into a very bad temper if something like this was to happen when they had bet huge money on it. I am actually surprised she stopped the ball for any reason, since they are sort of taught to not do this, and she could have just paused further betting after the outcome of this spin had come out.

Exactly and that is the certain casino's (in this case the central america one that I believe is in Costa rica from what is inteacted on various social media sites) fault that should be held accountable for this.

I would suggest boycotting the whole cloudbet site as they do not abide by the accredited casino rules of play(probably fairness or otherwise) until they fixed their dealers to know these basic rules.
What was appauling was she just laughed when players asked what is to be done about this. Like it was a joke to her or she was just too ignorant to know what the players have at stake when theying are play at sites like this.

Cloudbet doesn't own those casinos but uses their services and hosts those live rooms on their site. They are not at fault directly, and since now they have been giving more options to the users by giving us more rooms, its only a good step for the players.

Of course that is true. It is from other companies that they pay to use these live-centers for their work. Like contractors and do not directly work for cloudbet. But if they are doing these deviant acts toward the players then it is cloudbet to investigate and drop them as a service provider. That is what they are to uphold to keep their integrity and thus their gambling license. Which in a major case like this could be in jeopardy when it is reported because it was viewed by all who was playing and it is indeed recorded.

Yes, but zend was recommending boycotting the whole site. I would first wait for Cloudbet to look into this, or drop that casino as a provider and also provide some form of refund or payout to the users who didn't have their bets complete on that rool.

Arcteryx

hero member

Activity: 728

Merit: 500

EtherSphere - Social Games

Quote from: philiveyjr on July 22, 2016, 03:50:06 PM

Quote from: zend7 on July 22, 2016, 03:43:54 PM

Quote from: philiveyjr on July 22, 2016, 01:04:54 PM

I suppose thats true then. A lot of people also have superstitions about luck too and can go into a very bad temper if something like this was to happen when they had bet huge money on it. I am actually surprised she stopped the ball for any reason, since they are sort of taught to not do this, and she could have just paused further betting after the outcome of this spin had come out.

Exactly and that is the certain casino's (in this case the central america one that I believe is in Costa rica from what is inteacted on various social media sites) fault that should be held accountable for this.

I would suggest boycotting the whole cloudbet site as they do not abide by the accredited casino rules of play(probably fairness or otherwise) until they fixed their dealers to know these basic rules.
What was appauling was she just laughed when players asked what is to be done about this. Like it was a joke to her or she was just too ignorant to know what the players have at stake when theying are play at sites like this.

Cloudbet doesn't own those casinos but uses their services and hosts those live rooms on their site. They are not at fault directly, and since now they have been giving more options to the users by giving us more rooms, its only a good step for the players.

Of course that is true. It is from other companies that they pay to use these live-centers for their work. Like contractors and do not directly work for cloudbet. But if they are doing these deviant acts toward the players then it is cloudbet to investigate and drop them as a service provider. That is what they are to uphold to keep their integrity and thus their gambling license. Which in a major case like this could be in jeopardy when it is reported because it was viewed by all who was playing and it is indeed recorded.

Bettor1

member

Activity: 110

Merit: 10

Cancelled bet (live) and Im pissed... I bet on the Detroit Tigers vs Chicago white soxs. I bet in the 3rd inning ( who would win the game INCLUDING OVERTIME) Detroit Tigers +104

How do you cancel this bet?? WOW. because it was rain delayed in the 7th inning???.? Your betting terms on that line didn't mention this... My bet was canceled please pay the winnings cloudbet. Thank you . THE BET WAS WHO WOULD WIN INCLUDING OVERTIME .? Hello

Bet #2510837. (Cancelled) on mistake I guess :/

philiveyjr

legendary

Activity: 840

Merit: 1000

Quote from: zend7 on July 22, 2016, 03:43:54 PM

Quote from: philiveyjr on July 22, 2016, 01:04:54 PM

I suppose thats true then. A lot of people also have superstitions about luck too and can go into a very bad temper if something like this was to happen when they had bet huge money on it. I am actually surprised she stopped the ball for any reason, since they are sort of taught to not do this, and she could have just paused further betting after the outcome of this spin had come out.

Exactly and that is the certain casino's (in this case the central america one that I believe is in Costa rica from what is inteacted on various social media sites) fault that should be held accountable for this.

I would suggest boycotting the whole cloudbet site as they do not abide by the accredited casino rules of play(probably fairness or otherwise) until they fixed their dealers to know these basic rules.
What was appauling was she just laughed when players asked what is to be done about this. Like it was a joke to her or she was just too ignorant to know what the players have at stake when theying are play at sites like this.

Cloudbet doesn't own those casinos but uses their services and hosts those live rooms on their site. They are not at fault directly, and since now they have been giving more options to the users by giving us more rooms, its only a good step for the players.

zend7

hero member

Activity: 658

Merit: 501

Hackers please hack me .... if you can :)

Quote from: philiveyjr on July 22, 2016, 01:04:54 PM

I suppose thats true then. A lot of people also have superstitions about luck too and can go into a very bad temper if something like this was to happen when they had bet huge money on it. I am actually surprised she stopped the ball for any reason, since they are sort of taught to not do this, and she could have just paused further betting after the outcome of this spin had come out.

Exactly and that is the certain casino's (in this case the central america one that I believe is in Costa rica from what is inteacted on various social media sites) fault that should be held accountable for this.

I would suggest boycotting the whole cloudbet site as they do not abide by the accredited casino rules of play(probably fairness or otherwise) until they fixed their dealers to know these basic rules.
What was appauling was she just laughed when players asked what is to be done about this. Like it was a joke to her or she was just too ignorant to know what the players have at stake when theying are play at sites like this.

philiveyjr

legendary

Activity: 840

Merit: 1000

I suppose thats true then. A lot of people also have superstitions about luck too and can go into a very bad temper if something like this was to happen when they had bet huge money on it. I am actually surprised she stopped the ball for any reason, since they are sort of taught to not do this, and she could have just paused further betting after the outcome of this spin had come out.

zend7

hero member

Activity: 658

Merit: 501

Hackers please hack me .... if you can :)

Quote from: philiveyjr on July 22, 2016, 10:06:08 AM

Quote from: zend7 on July 22, 2016, 09:59:18 AM

This morning I was betting on the roulette table on Cloudbet. The dealer picked up the ball before it was able to land on a number. That is in violation of the gambling rules of casinos.
In the middle of play a dealer can not just pick up the ball for what ever reason.
Some players complained and was told to contact live support.
They probably gave them back their bet to keep them quiet and not to inform a gambling assoiciation on them to get their license revoked for conducting malpractices in their casino.
The pitboss, a red curly haired older woman, was the one that came to shake off this illegal practice. She should get fired for not imposing the dealer when she called this pitboss over when she questioned what she did.
This was at the Central America live casino on their site.

Was there a reason as to why she did this ? The game would still have been random so unless she was trying to bring a bad name to the casino room,I can't see why she would do this.

She was speaking spanish when she called over the pitboss. She was making hand gestures to tell it was spinning and wasn't stopping. I imagine it wasn't registering as a spin on their bet counter so it would not have shown as a bet. But still, let it drop and have pitboss cancel the bet instead like all the other times they have done this and refunded the bets. Just don't reach in while in mid spin and snatch the ball. You think in a real casino the players would allow this kind of behavior from a dealer on the game they are playing? For any reason while in play they HAVE TO let it continue play. This is uncalled for.
They have it on recorded on video and people where betting 1,600mbtc(shown from the winning score cards for each spin) and I was betting 10mbtc on that one game. So they are costing their customers money, in this case bitcoin, with these actions.
They should be penalized for this or they will continue operating in this way.

philiveyjr

legendary

Activity: 840

Merit: 1000

Quote from: zend7 on July 22, 2016, 09:59:18 AM

This morning I was betting on the roulette table on Cloudbet. The dealer picked up the ball before it was able to land on a number. That is in violation of the gambling rules of casinos.
In the middle of play a dealer can not just pick up the ball for what ever reason.
Some players complained and was told to contact live support.
They probably gave them back their bet to keep them quiet and not to inform a gambling assoiciation on them to get their license revoked for conducting malpractices in their casino.
The pitboss, a red curly haired older woman, was the one that came to shake off this illegal practice. She should get fired for not imposing the dealer when she called this pitboss over when she questioned what she did.
This was at the Central America live casino on their site.

Was there a reason as to why she did this ? The game would still have been random so unless she was trying to bring a bad name to the casino room,I can't see why she would do this.

zend7

hero member

Activity: 658

Merit: 501

Hackers please hack me .... if you can :)

This morning I was betting on the roulette table on Cloudbet. The dealer picked up the ball before it was able to land on a number. That is in violation of the gambling rules of casinos.
In the middle of play a dealer can not just pick up the ball for what ever reason.
Some players complained and was told to contact live support.
They probably gave them back their bet to keep them quiet and not to inform a gambling assoiciation on them to get their license revoked for conducting malpractices in their casino.
The pitboss, a red curly haired older woman, was the one that came to shake off this illegal practice. She should get fired for not imposing the dealer when she called this pitboss over when she questioned what she did.
This was at the Central America live casino on their site.

Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 233. (Read 466323 times)