What's with a half-win on Bet ID2563420..It should be a full win!!!
Hey gambler01,
Thanks for your message.
For future reference, if you think a bet was graded incorrectly, it's always best to contact
[email protected] from your Cloudbet-linked email address to speak with our support team directly. They're super friendly, always very helpful, and will have all the information on hand to help you with your query.
However, in this instance I have looked into your bet, and can confirm it was graded correctly. You placed a bet on Under 3.25 in the
Floreat Athena v. Melbourne City FC match, which ended with Melbourne City FC winning 2-1. As you had bet Under 3.25, this bet was graded as a half win.
If would like to find out more information about Asian Handicap betting, you can read our sportsbook rules here:
https://www.cloudbet.com/en/sportsbook_rulesSpecifically,
Settled Outcomes
There are five different settled outcomes being used: Win, Lose, Tie, Half win and Half lose. Half win and Half lose refers to Asian handicap or Over/Under where the line includes a quarter (0.25, 0.75, 1.25 etc.).
If a bet is placed on over 2.25, half of the stake is placed on over 2 and half of the stake is placed on over 2.5. If the game ends with exactly two goals (1-1, 2-0 or 0-2) the bet placed on over 2 is settled tie and the bet placed on over 2.5 is settled lose. This is called Half lose. If the game ends with more than two goals the bet is settled win or if it ends with less than two goals the bet is settled lose.
If a bet is placed on over 2.75, half of the stake is placed on over 2.5 and half of the stake is placed on over 3. If the game ends with exactly three goals (2-1, 3-0, 1-2 or 0-3) the bet placed on over 2.5 is settled as win and the bet placed on over 3 is settled tie. This is called Half win. If the game ends with more than three goals the bet is settled win or if it ends with less than three goals the bet is settled lose.
If the wagering offer on an event includes a draw as a third option and the event ends in a draw, wagers on the draw will be paid, while wagers on either side will be lost.
I hope this helps clarify the outcome for you, but if you have any further questions, please don't hesitate to reach out to me directly.
Cheers,
Dan Kelly
Cloudbet