Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 232. (Read 465733 times)

Quote from: zend7 on July 24, 2016, 10:47:46 AM

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

Unfortunately there is no use of loyalty points as of now apart from the ones you get in the beginning. Thats one thing cloudbet should address hopefully but have been ignoring it for the past few years till now.

This is a sad oh so sad thing for them. They had so much potential but they drop the ball in anyway to be a serious casino site and people are moving to because other sites offer just as much and even more than they do. They are losing ALOT of business not address their customer's serious concerns and the major issues that is plaguing their support staff in not giving the perfect customer support they deserve for putting in 100's of bitcoins to their site.
Such a waste and a shame! Angry

Yes, actually they used to be really active about an year and a half back. Site was active, support was just about fine. But since October, the site owners or developers have sort of given up on the site and are no longer running it like they used to. The site still has potential. They should probably sell it, if they are not up to running it.

They must of sold it already with the lack of emphasis of focusing on customer support as they are who pays into the site and makes it operational in the first place. If nobody goes there and ends up going to the better casinos who actually care how their site is running and how they are portrayed to the gambling community, then I can not see them lasting very long. If a casino that offer similar functions but gives better incentives with bonuses (not these unless loyalty points that can not be used for anything once you collect the first deposit 100% back) the you know who they will be going to use as their gambling site in the future.
It used to be owned by someone in the Netherlands from what I recalled hearing about late last year but it was since sold to another company in Central america.

philiveyjr

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Quote from: philiveyjr on July 24, 2016, 10:20:53 AM

Quote from: philiveyjr on July 24, 2016, 10:20:53 AM

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

Unfortunately there is no use of loyalty points as of now apart from the ones you get in the beginning. Thats one thing cloudbet should address hopefully but have been ignoring it for the past few years till now.

This is a sad oh so sad thing for them. They had so much potential but they drop the ball in anyway to be a serious casino site and people are moving to because other sites offer just as much and even more than they do. They are losing ALOT of business not address their customer's serious concerns and the major issues that is plaguing their support staff in not giving the perfect customer support they deserve for putting in 100's of bitcoins to their site.
Such a waste and a shame! Angry

Yes, actually they used to be really active about an year and a half back. Site was active, support was just about fine. But since October, the site owners or developers have sort of given up on the site and are no longer running it like they used to. The site still has potential. They should probably sell it, if they are not up to running it.

zend7

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Hackers please hack me .... if you can :)

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

Unfortunately there is no use of loyalty points as of now apart from the ones you get in the beginning. Thats one thing cloudbet should address hopefully but have been ignoring it for the past few years till now.

This is a sad oh so sad thing for them. They had so much potential but they drop the ball in anyway to be a serious casino site and people are moving to because other sites offer just as much and even more than they do. They are losing ALOT of business not address their customer's serious concerns and the major issues that is plaguing their support staff in not giving the perfect customer support they deserve for putting in 100's of bitcoins to their site.
Such a waste and a shame! Angry

philiveyjr

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Activity: 840

Merit: 1000

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

Unfortunately there is no use of loyalty points as of now apart from the ones you get in the beginning. Thats one thing cloudbet should address hopefully but have been ignoring it for the past few years till now.

shanem

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Activity: 1344

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Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

philiveyjr

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Merit: 1000

Quote from: forzendiablo on July 23, 2016, 06:26:20 PM

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Yes their support isn't strong enough. Even on the website when you have problems, on sending them en email you can't expect a quick reply. Usually takes more than a day, sometimes days. Thats probably the only reason it isn't ranked well, and its sad that they don't take this seriously.

Arcteryx

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Quote from: syndria on July 23, 2016, 05:49:43 PM

Quote from: syndria on July 23, 2016, 05:49:43 PM

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Its because they choose the questions they want to answer and if a question is too offensive for them they try to ignore it as long as they can.

i had some issues with site [just check my previous VERY critical posts] but they finally fixed everything.
so for no i can say cloudbet is safe to play your money again!

So you are endorsing a site that ignores their customers requested to get their issues with services they are using under their owned site? They are users who pay with their hard earned money so I would highly agree that they are obligated to resolve any issues offensive to them or not in a timely matter as money is involved that has already been pocketed by them.
I am sorry but I don't see the logic in using a site that allows cheating by their affiliated staff from this other service provider. They have direct correlation with them.

forzendiablo

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the grandpa of cryptos

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Its because they choose the questions they want to answer and if a question is too offensive for them they try to ignore it as long as they can.

i had some issues with site [just check my previous VERY critical posts] but they finally fixed everything.
so for no i can say cloudbet is safe to play your money again!

syndria

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Quote from: philiveyjr on July 23, 2016, 03:31:06 AM

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Its because they choose the questions they want to answer and if a question is too offensive for them they try to ignore it as long as they can.

Arcteryx

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Quote from: Arcteryx on July 22, 2016, 09:16:07 PM

Quote from: philiveyjr on July 22, 2016, 03:50:06 PM

Quote from: philiveyjr on July 22, 2016, 01:04:54 PM

I suppose thats true then. A lot of people also have superstitions about luck too and can go into a very bad temper if something like this was to happen when they had bet huge money on it. I am actually surprised she stopped the ball for any reason, since they are sort of taught to not do this, and she could have just paused further betting after the outcome of this spin had come out.

Exactly and that is the certain casino's (in this case the central america one that I believe is in Costa rica from what is inteacted on various social media sites) fault that should be held accountable for this.

I would suggest boycotting the whole cloudbet site as they do not abide by the accredited casino rules of play(probably fairness or otherwise) until they fixed their dealers to know these basic rules.
What was appauling was she just laughed when players asked what is to be done about this. Like it was a joke to her or she was just too ignorant to know what the players have at stake when theying are play at sites like this.

Cloudbet doesn't own those casinos but uses their services and hosts those live rooms on their site. They are not at fault directly, and since now they have been giving more options to the users by giving us more rooms, its only a good step for the players.

Of course that is true. It is from other companies that they pay to use these live-centers for their work. Like contractors and do not directly work for cloudbet. But if they are doing these deviant acts toward the players then it is cloudbet to investigate and drop them as a service provider. That is what they are to uphold to keep their integrity and thus their gambling license. Which in a major case like this could be in jeopardy when it is reported because it was viewed by all who was playing and it is indeed recorded.

Yes, but zend was recommending boycotting the whole site. I would first wait for Cloudbet to look into this, or drop that casino as a provider and also provide some form of refund or payout to the users who didn't have their bets complete on that rool.

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Bettor1

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Activity: 110

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Quote from: Bettor1 on July 22, 2016, 08:43:03 PM

Cancelled bet (live) and Im pissed... I bet on the Detroit Tigers vs Chicago white soxs. I bet in the 3rd inning ( who would win the game INCLUDING OVERTIME) Detroit Tigers +104

How do you cancel this bet?? WOW. because it was rain delayed in the 7th inning???.? Your betting terms on that line didn't mention this... My bet was canceled please pay the winnings cloudbet. Thank you . THE BET WAS WHO WOULD WIN INCLUDING OVERTIME .? Hello

Bet #2510837. (Cancelled) on mistake I guess :/

Fix this cloudbet ... So shityy 3 days now :/

Gee1984

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Quote from: Cloudbet on June 22, 2016, 12:52:48 AM

Quote from: Gee1984 on June 21, 2016, 08:11:34 PM

Cloudbet, do you limit customers individually?

YES or NO?

Currently, we run two models. On some markets we never limit customers (bet again and again for the max if you wish), and on some markets we limit some customers.

We are moving all markets towards our new models where customers are never limited. This has been in process for some time as we need to test each market carefully. It is likely we will have all markets on our new system in the next 4-6 weeks.

On which markets are you being limited? Are they live or pre-match? If you let us know, we could possibly prioritise those markets.

Cheers,
Cloudbet

We are now 1 month further....how about this? Have you already moved to your "new model" or how long will it still take? Max 10 days?

philiveyjr

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Quote from: Arcteryx on July 22, 2016, 09:16:07 PM

Quote from: philiveyjr on July 22, 2016, 03:50:06 PM

Quote from: philiveyjr on July 22, 2016, 01:04:54 PM

I suppose thats true then. A lot of people also have superstitions about luck too and can go into a very bad temper if something like this was to happen when they had bet huge money on it. I am actually surprised she stopped the ball for any reason, since they are sort of taught to not do this, and she could have just paused further betting after the outcome of this spin had come out.

Exactly and that is the certain casino's (in this case the central america one that I believe is in Costa rica from what is inteacted on various social media sites) fault that should be held accountable for this.

I would suggest boycotting the whole cloudbet site as they do not abide by the accredited casino rules of play(probably fairness or otherwise) until they fixed their dealers to know these basic rules.
What was appauling was she just laughed when players asked what is to be done about this. Like it was a joke to her or she was just too ignorant to know what the players have at stake when theying are play at sites like this.

Cloudbet doesn't own those casinos but uses their services and hosts those live rooms on their site. They are not at fault directly, and since now they have been giving more options to the users by giving us more rooms, its only a good step for the players.

Of course that is true. It is from other companies that they pay to use these live-centers for their work. Like contractors and do not directly work for cloudbet. But if they are doing these deviant acts toward the players then it is cloudbet to investigate and drop them as a service provider. That is what they are to uphold to keep their integrity and thus their gambling license. Which in a major case like this could be in jeopardy when it is reported because it was viewed by all who was playing and it is indeed recorded.

Yes, but zend was recommending boycotting the whole site. I would first wait for Cloudbet to look into this, or drop that casino as a provider and also provide some form of refund or payout to the users who didn't have their bets complete on that rool.

Arcteryx

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Activity: 728

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Quote from: philiveyjr on July 22, 2016, 03:50:06 PM

Quote from: philiveyjr on July 22, 2016, 01:04:54 PM

I suppose thats true then. A lot of people also have superstitions about luck too and can go into a very bad temper if something like this was to happen when they had bet huge money on it. I am actually surprised she stopped the ball for any reason, since they are sort of taught to not do this, and she could have just paused further betting after the outcome of this spin had come out.

Exactly and that is the certain casino's (in this case the central america one that I believe is in Costa rica from what is inteacted on various social media sites) fault that should be held accountable for this.

I would suggest boycotting the whole cloudbet site as they do not abide by the accredited casino rules of play(probably fairness or otherwise) until they fixed their dealers to know these basic rules.
What was appauling was she just laughed when players asked what is to be done about this. Like it was a joke to her or she was just too ignorant to know what the players have at stake when theying are play at sites like this.

Cloudbet doesn't own those casinos but uses their services and hosts those live rooms on their site. They are not at fault directly, and since now they have been giving more options to the users by giving us more rooms, its only a good step for the players.

Of course that is true. It is from other companies that they pay to use these live-centers for their work. Like contractors and do not directly work for cloudbet. But if they are doing these deviant acts toward the players then it is cloudbet to investigate and drop them as a service provider. That is what they are to uphold to keep their integrity and thus their gambling license. Which in a major case like this could be in jeopardy when it is reported because it was viewed by all who was playing and it is indeed recorded.

Bettor1

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Activity: 110

Merit: 10

Cancelled bet (live) and Im pissed... I bet on the Detroit Tigers vs Chicago white soxs. I bet in the 3rd inning ( who would win the game INCLUDING OVERTIME) Detroit Tigers +104

How do you cancel this bet?? WOW. because it was rain delayed in the 7th inning???.? Your betting terms on that line didn't mention this... My bet was canceled please pay the winnings cloudbet. Thank you . THE BET WAS WHO WOULD WIN INCLUDING OVERTIME .? Hello

Bet #2510837. (Cancelled) on mistake I guess :/

philiveyjr

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