I contact support this is what they tell me
Thank you for your email.
Please be aware that in order for the correct scores/odds to be updated, you may need to refresh your browser. As per our records, you have placed your bet on "Which Team Will Win The Match" market and your selection was on "Astley, John" As per the official results, "Bond, Nigel" won 4-2 and hence your bet is correctly settled as a loss.
Once a bet has been submitted to us and accepted by our system it cannot be cancelled. This means that we are not able to refund your bet on this occasion.
In the future, when submitting a bet slip, please make sure to double-check all your selections, as once it's been received there is nothing more that can be done.
Best regards,
Brendon Mayor
Cloudbet Customer Support Team
What a joke
Sadly they have always been a jokes, although they do provide one of the oldest sportsbooks service around here with quite high bet limit however given the recent breach to their security , I think that they are totally a joke. You should be worrying that you still have funds here, your account as well as your funds might not be safe
Which is where 2FA comes in handy. They offer it, and if u really care about protecting your bankroll then you might as well use it. My BTC is safe so far.. and as long as the company is not trying to run away with my money.. I think it will remain safe.