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Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 234. (Read 466323 times)

newbie
Activity: 57
Merit: 0
Bitcointx did your deposit show up
newbie
Activity: 57
Merit: 0
Hi cloudbet my deposit is not showing either why
member
Activity: 65
Merit: 10
Cloudbet, do you limit customers individually?

YES or NO?

Currently, we run two models. On some markets we never limit customers (bet again and again for the max if you wish), and on some markets we limit some customers.

We are moving all markets towards our new models where customers are never limited. This has been in process for some time as we need to test each market carefully. It is likely we will have all markets on our new system in the next 4-6 weeks.

On which markets are you being limited? Are they live or pre-match? If you let us know, we could possibly prioritise those markets.

Cheers,
Cloudbet

Now 3 weeks further...so it's still 1-3 weeks until you have moved all markets to your new model?
Is this still the plan?

How about this now, Cloudbet?Huh
newbie
Activity: 2
Merit: 0
my deposit of 0.2498 is not showinf even after 6 confirmations Sad , earlier .15 shown after 10+ , whats actually happening ?
hero member
Activity: 924
Merit: 500
I did post before to ask about the EURO bet challenge but you didn't answer , what happened to this betting competition ?
We are about one week now from the end of the EURO and no news about the winners or the prizes
Will you announce the results soon ?
member
Activity: 65
Merit: 10
Cloudbet, do you limit customers individually?

YES or NO?

Currently, we run two models. On some markets we never limit customers (bet again and again for the max if you wish), and on some markets we limit some customers.

We are moving all markets towards our new models where customers are never limited. This has been in process for some time as we need to test each market carefully. It is likely we will have all markets on our new system in the next 4-6 weeks.

On which markets are you being limited? Are they live or pre-match? If you let us know, we could possibly prioritise those markets.

Cheers,
Cloudbet

Now 3 weeks further...so it's still 1-3 weeks until you have moved all markets to your new model?
Is this still the plan?
hero member
Activity: 1008
Merit: 500
Hi is anyone else having problems with deposits I sent one ah our ago has confirmations but not in account


Did you check if you sent in the right address?
newbie
Activity: 57
Merit: 0
Hi is anyone else having problems with deposits I sent one ah our ago has confirmations but not in account
legendary
Activity: 1570
Merit: 1041
@Admins/Support


I'm normally pretty happy with Cloudbet's service, even with the delayed withdrawals, however what I am not okay with, is someone from your Support team blaming me for your system not sending me a damn password reset email.  It's insulting.

I requested a password reset through your site shortly after receiving an email from Cloudbet saying all passwords were randomized, and we need to reset them.  I hopped on, did the "Forgot Your Password?" thing, entered my email, site said it was sent, and nothing in my inbox/spam/junk.  Nothing from Cloudbet ever goes in my Spam folder anyway.  I waited, no email.

Requested 2 more times, and waited a full 24 hours for the email, still nothing after 3 attempts now.

I messaged Support, and at first they couldn't figure out what it was, and then they send me this:

http://prntscr.com/brhlar

Saying it's MY FAULT that I didn't request it correctly?  Bullshit, it takes two clicks and an email to get a password reset link, and I requested one THREE times, and received one of these every single time: http://prntscr.com/brhmrb.  It's not my fault your site never sent me an email, and I certainly don't appreciate your Support team blaming me for it and treating me like an idiot.

Also, the link he said he sent me in the email was already inactive by the time I read the email, so I request yet another one, and I still have received nothing.

Hey Kiritsugu,

As always, we appreciate your continued use of our service, and we thank you for your feedback.

We would like to assure you our team was not trying to insult you, they were simply trying to communicate that the submission had not been completed successfully, and alternative steps were needed to finalise the reset process.  

The good news is our team has now extended the expiration time of the password reset link to 24 hours, so you should be playing again in no time.

If you have any further questions, please don’t hesitate to ask!

Cheers,

Dan Kelly
Cloudbet Customer Engagement Team

Thanks for your help, got it resolved.
legendary
Activity: 2338
Merit: 1122
Cloudbet | Best Bitcoin Gambling Site Since 2013
@Admins/Support


I'm normally pretty happy with Cloudbet's service, even with the delayed withdrawals, however what I am not okay with, is someone from your Support team blaming me for your system not sending me a damn password reset email.  It's insulting.

I requested a password reset through your site shortly after receiving an email from Cloudbet saying all passwords were randomized, and we need to reset them.  I hopped on, did the "Forgot Your Password?" thing, entered my email, site said it was sent, and nothing in my inbox/spam/junk.  Nothing from Cloudbet ever goes in my Spam folder anyway.  I waited, no email.

Requested 2 more times, and waited a full 24 hours for the email, still nothing after 3 attempts now.

I messaged Support, and at first they couldn't figure out what it was, and then they send me this:

http://prntscr.com/brhlar

Saying it's MY FAULT that I didn't request it correctly?  Bullshit, it takes two clicks and an email to get a password reset link, and I requested one THREE times, and received one of these every single time: http://prntscr.com/brhmrb.  It's not my fault your site never sent me an email, and I certainly don't appreciate your Support team blaming me for it and treating me like an idiot.

Also, the link he said he sent me in the email was already inactive by the time I read the email, so I request yet another one, and I still have received nothing.

Hey Kiritsugu,

As always, we appreciate your continued use of our service, and we thank you for your feedback.

We would like to assure you our team was not trying to insult you, they were simply trying to communicate that the submission had not been completed successfully, and alternative steps were needed to finalise the reset process. 

The good news is our team has now extended the expiration time of the password reset link to 24 hours, so you should be playing again in no time.

If you have any further questions, please don’t hesitate to ask!

Cheers,

Dan Kelly
Cloudbet Customer Engagement Team
legendary
Activity: 1570
Merit: 1041
Same exact story here. Smh. This is the worst service ever.
No response here from anyone for 12+ hours either. Tongue
newbie
Activity: 8
Merit: 0
Same exact story here. Smh. This is the worst service ever.
legendary
Activity: 1570
Merit: 1041
@Admins/Support


I'm normally pretty happy with Cloudbet's service, even with the delayed withdrawals, however what I am not okay with, is someone from your Support team blaming me for your system not sending me a damn password reset email.  It's insulting.

I requested a password reset through your site shortly after receiving an email from Cloudbet saying all passwords were randomized, and we need to reset them.  I hopped on, did the "Forgot Your Password?" thing, entered my email, site said it was sent, and nothing in my inbox/spam/junk.  Nothing from Cloudbet ever goes in my Spam folder anyway.  I waited, no email.

Requested 2 more times, and waited a full 24 hours for the email, still nothing after 3 attempts now.

I messaged Support, and at first they couldn't figure out what it was, and then they send me this:

http://prntscr.com/brhlar

Saying it's MY FAULT that I didn't request it correctly?  Bullshit, it takes two clicks and an email to get a password reset link, and I requested one THREE times, and received one of these every single time: http://prntscr.com/brhmrb.  It's not my fault your site never sent me an email, and I certainly don't appreciate your Support team blaming me for it and treating me like an idiot.

Also, the link he said he sent me in the email was already inactive by the time I read the email, so I request yet another one, and I still have received nothing.
hero member
Activity: 616
Merit: 500
how come I lost the best when I played bet with Portugal to win?  They did not go to kick off so it was not a drawl. 
sr. member
Activity: 378
Merit: 250
I think cloudbet is now back at 100% . Deposit and Withdrawal is now instant. Keep this up Cloudbet Team. Bet Back guarantee  Grin Grin
legendary
Activity: 840
Merit: 1000
I've been using Cloudbet on my phone and due to the mobile format, I'm not able to see the score of the match. I can just see the set score. This is the problem for a lot of sports. Please upgrade it. Thanks.

Try to upgrade your browser with the latest one or anything with high features like puffin for android. Using this kind of browser will make you feel like you are on a pc somehow.
I get what you are trying to say.. And I know about it as well.. but if the site is deemed as mobile friendly.. it might as well fix the layout so that it works on every browser or at least majority of it. I'm using the latest version on Google chrome mobile on an Android device. It should be comparable to this browser.. Considering that chrome is a popular browser.
legendary
Activity: 840
Merit: 1000
Cloudbet in a joke I've deposited over 2k on it.. Made a wager for .0458 on a snooker match live bet showed score 3-3 then after I place wager live bet changes it to 4-2
I contact support this is what they tell me

Thank you for your email.

Please be aware that in order for the correct scores/odds to be updated, you may need to refresh your browser. As per our records, you have placed your bet on "Which Team Will Win The Match" market and your selection was on "Astley, John" As per the official results, "Bond, Nigel" won 4-2 and hence your bet is correctly settled as a loss.

Once a bet has been submitted to us and accepted by our system it cannot be cancelled. This means that we are not able to refund your bet on this occasion.

In the future, when submitting a bet slip, please make sure to double-check all your selections, as once it's been received there is nothing more that can be done.

Best regards,

Brendon Mayor
Cloudbet Customer Support Team


What a joke

Sadly they have always been a jokes, although they do provide one of the oldest sportsbooks service around here with quite high bet limit however given the recent breach to their security , I think that they are totally a joke. You should be worrying that you still have funds here, your account as well as your funds might not be safe

Which is where 2FA comes in handy. They offer it, and if u really care about protecting your bankroll then you might as well use it. My BTC is safe so far.. and as long as the company is not trying to run away with my money.. I think it will remain safe.
hero member
Activity: 1008
Merit: 500
I've been using Cloudbet on my phone and due to the mobile format, I'm not able to see the score of the match. I can just see the set score. This is the problem for a lot of sports. Please upgrade it. Thanks.

Try to upgrade your browser with the latest one or anything with high features like puffin for android. Using this kind of browser will make you feel like you are on a pc somehow.
legendary
Activity: 1064
Merit: 1000
Cloudbet in a joke I've deposited over 2k on it.. Made a wager for .0458 on a snooker match live bet showed score 3-3 then after I place wager live bet changes it to 4-2
I contact support this is what they tell me

Thank you for your email.

Please be aware that in order for the correct scores/odds to be updated, you may need to refresh your browser. As per our records, you have placed your bet on "Which Team Will Win The Match" market and your selection was on "Astley, John" As per the official results, "Bond, Nigel" won 4-2 and hence your bet is correctly settled as a loss.

Once a bet has been submitted to us and accepted by our system it cannot be cancelled. This means that we are not able to refund your bet on this occasion.

In the future, when submitting a bet slip, please make sure to double-check all your selections, as once it's been received there is nothing more that can be done.

Best regards,

Brendon Mayor
Cloudbet Customer Support Team


What a joke

Sadly they have always been a jokes, although they do provide one of the oldest sportsbooks service around here with quite high bet limit however given the recent breach to their security , I think that they are totally a joke. You should be worrying that you still have funds here, your account as well as your funds might not be safe
legendary
Activity: 840
Merit: 1000
I've been using Cloudbet on my phone and due to the mobile format, I'm not able to see the score of the match. I can just see the set score. This is the problem for a lot of sports. Please upgrade it. Thanks.
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