Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 94. (Read 465733 times)

Another story from cloudbet, these guys are real scammers. Be ready for a account ban as well.

Read what they did with me, I hope I get my money back
https://bitcointalksearch.org/topic/resolved-cloudbet-scam-not-giving-my-accountmoney-back-5170023

This is a new level of ridiculousness from CloudBet.

i have a pending tennis wager from over 48 hours now. I have sent 5 tickets in which I get a cut and paste response from Molly.  On live chat, Molly gives me the same excuses.  they have to manually grade and she has notified the sports team.  The sports team never has any communication nor does management.  they will leave your bets ungraded for 1 week and than say sorry and no compensate or anything.

if you hold clients monies without their consent for weeks without communication. it is definitely not a book to be trusted.

Every other sportsbook crypto or fiat is faster than cloudbet and I rather go to Nitrogen because their support and speed is faster and more reliable than Cloudbet.  And for live options i rather use fiat books as the time it has taken to grade a bet at Cloudbet, i could make a withdrawal faster at  fiat book.

4th time in a month I have had to wait over 72 hours to get a manual grade.  what is the point of a fast withdrawal if you cannot get a fast grade

if the cloudbet people read this.  this is the ticket # 13255955

Ye we really really need direct-bet back, I get the silent treatment from cloudbet right now.  I will ask askgamblers to post my issue to speed things up.

same issue today
many of the listed live matches in progress with locked odds

example
soccer match, french cup = Paris SG vs Rennes

ya same with me ,  loaded some funds to another sportsbook via btc for my bets too

They are doing it with lot of people now.
Read my post and see how they have changed their narrative around KYC.
A genuine company tell account holder to have their account access and then ask them firmly to do KYC and not block their account like a mafia.

https://bitcointalksearch.org/topic/resolved-cloudbet-scam-not-giving-my-accountmoney-back-5170023

Yes, this was extremely ANNOYING today and honestly... a reason for me to look for an alternative btc bookie...

live cricket match = Vancouver Knights v Edmonton Royals (dead for a while)
soccer ones
FC Dinamo Bucuresti 1948 v ACS FC Academica Clinceni (dead since kickoff)
GNK Dinamo Zagreb v HNK Gorica (dead since kickoff)

and many more like this

same issue here i even informed live chat some hours ago

most live events got no odds at all just locked

after 48 hours cloudbet still not paying my 30x rollover bonus " technical issues" no updates on the matter.

they should as a " service" pay it out manually, very poor customer support

Its not that there arent live events - they are there but after you click, the markets are closed... This is happening all the time today...

@deadley - Apologies, I've passed this on to the Sportsbook Team and will let you know what odds we'll have for the Ashes and when they'll be available.

@efialtis - Sorry that we aren't delivering as much live action as you'd like. If there is something specific you were looking for I can chase that market up?

Your comment about loyalty points is a valid one and something that is being actively discussed. As soon as there is any update I'll post here. Thanks for the feedback, it's really helpful.

One more thing: Those loyalty points - I understand they are used to clear the deposit bonus, which I never received by the way but never mind. Are there plans on more ways to profit from those points for loyal customers? I mean, people are accumulating them but what for?

Ronnie, you really need to get your live console going - its really annoying, right now there are several live events but in 90% of all cases the bets are closed!

Ronnie,

Why no Ashes test match market live, it's international match and almost every book offering market for test matches. It's strange to see that cloudbet not offering.

Hey Cloudbet/Ronnie,
I am writing here to let you know that support team didn't provide any option and my account is still locked.
It is nearly 1 week now and my funds are not given back to me.
Please

Does everyone need to comply with KYC in cloudbet, i used to play earlier but never asked for any identification details, does this mean that if i deposit bitcoin now i have to provide KYC details in order to withdraw my coins  . If i really do not want to provide my identification details for withdrawing my coins i would like to know what other option does we have as a player other than providing all my documents.

Update to my issue, your support staff isn't solving my issue and has said that this was final communtication and forcing KYC now which was not an issue at all.

https://bitcointalksearch.org/topic/m.52003759


Please beware of cloudbet.

Beware of Cloudbet they remove my real funds because of the bonus balance scam

they give me bonus balance even i dont ask for it play it and lose it after that i deposited DEPOSIT BTC0.0468450 TIME Jul 16, 2019, 12:27 PM STATE Confirmed ADDRESS 1QGCJySwydPV5PTh8BUPQb2Y5LnqCZwCBA TRANSACTION HASH1a3fc9a6672a3b59aac3c913da7889cc5ccbe6d365eb9cf89444452844ab096e and play it and make it double my last bet is 40mbtc and won 80mbtc then stop betting and then open my account to play again real funds is now 0 how come my real funds shud be affected by the bonus i dont even ask for

This is the customer response on my email

Having checked the plays made at the time, while you were playing with the new deposit, you ended up almost playing through the entirety of your actual balance. At this point, you played a round on the game "Dragon Tiger" using what was left of your actual balance, and some of your bonus balance.

This round used the remaining 0.031845 BTC that was on your actual balance, and 0.000025 BTC that was in your bonus balance. This round ended up returning 0.06374 BTC, which was added to your bonus balance as per our terms and conditions. From then on, all of your funds were bonus funds. On the 17th of July, the bonus expired, and the bonus funds were removed from your account.

Therefore, we cannot refund your bonus, as no technical issues occurred, however when a bonus expires before playing it through, it automatically disappears from the account and you will not be able to continue completing the rollover requirements.

Thanks for your reply. There was not KYC before and when the issue was nothing, the staff put KYC.
They are not replying to my emails, I hope this gets resolved