Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 95. (Read 466288 times)

ya same with me ,  loaded some funds to another sportsbook via btc for my bets too

They are doing it with lot of people now.
Read my post and see how they have changed their narrative around KYC.
A genuine company tell account holder to have their account access and then ask them firmly to do KYC and not block their account like a mafia.

https://bitcointalksearch.org/topic/resolved-cloudbet-scam-not-giving-my-accountmoney-back-5170023

Yes, this was extremely ANNOYING today and honestly... a reason for me to look for an alternative btc bookie...

live cricket match = Vancouver Knights v Edmonton Royals (dead for a while)
soccer ones
FC Dinamo Bucuresti 1948 v ACS FC Academica Clinceni (dead since kickoff)
GNK Dinamo Zagreb v HNK Gorica (dead since kickoff)

and many more like this

same issue here i even informed live chat some hours ago

most live events got no odds at all just locked

after 48 hours cloudbet still not paying my 30x rollover bonus " technical issues" no updates on the matter.

they should as a " service" pay it out manually, very poor customer support

Its not that there arent live events - they are there but after you click, the markets are closed... This is happening all the time today...

@deadley - Apologies, I've passed this on to the Sportsbook Team and will let you know what odds we'll have for the Ashes and when they'll be available.

@efialtis - Sorry that we aren't delivering as much live action as you'd like. If there is something specific you were looking for I can chase that market up?

Your comment about loyalty points is a valid one and something that is being actively discussed. As soon as there is any update I'll post here. Thanks for the feedback, it's really helpful.

One more thing: Those loyalty points - I understand they are used to clear the deposit bonus, which I never received by the way but never mind. Are there plans on more ways to profit from those points for loyal customers? I mean, people are accumulating them but what for?

Ronnie, you really need to get your live console going - its really annoying, right now there are several live events but in 90% of all cases the bets are closed!

Ronnie,

Why no Ashes test match market live, it's international match and almost every book offering market for test matches. It's strange to see that cloudbet not offering.

Hey Cloudbet/Ronnie,
I am writing here to let you know that support team didn't provide any option and my account is still locked.
It is nearly 1 week now and my funds are not given back to me.
Please

Does everyone need to comply with KYC in cloudbet, i used to play earlier but never asked for any identification details, does this mean that if i deposit bitcoin now i have to provide KYC details in order to withdraw my coins  . If i really do not want to provide my identification details for withdrawing my coins i would like to know what other option does we have as a player other than providing all my documents.

Update to my issue, your support staff isn't solving my issue and has said that this was final communtication and forcing KYC now which was not an issue at all.

https://bitcointalksearch.org/topic/m.52003759


Please beware of cloudbet.

Beware of Cloudbet they remove my real funds because of the bonus balance scam

they give me bonus balance even i dont ask for it play it and lose it after that i deposited DEPOSIT BTC0.0468450 TIME Jul 16, 2019, 12:27 PM STATE Confirmed ADDRESS 1QGCJySwydPV5PTh8BUPQb2Y5LnqCZwCBA TRANSACTION HASH1a3fc9a6672a3b59aac3c913da7889cc5ccbe6d365eb9cf89444452844ab096e and play it and make it double my last bet is 40mbtc and won 80mbtc then stop betting and then open my account to play again real funds is now 0 how come my real funds shud be affected by the bonus i dont even ask for

This is the customer response on my email

Having checked the plays made at the time, while you were playing with the new deposit, you ended up almost playing through the entirety of your actual balance. At this point, you played a round on the game "Dragon Tiger" using what was left of your actual balance, and some of your bonus balance.

This round used the remaining 0.031845 BTC that was on your actual balance, and 0.000025 BTC that was in your bonus balance. This round ended up returning 0.06374 BTC, which was added to your bonus balance as per our terms and conditions. From then on, all of your funds were bonus funds. On the 17th of July, the bonus expired, and the bonus funds were removed from your account.

Therefore, we cannot refund your bonus, as no technical issues occurred, however when a bonus expires before playing it through, it automatically disappears from the account and you will not be able to continue completing the rollover requirements.

Thanks for your reply. There was not KYC before and when the issue was nothing, the staff put KYC.
They are not replying to my emails, I hope this gets resolved

@SaitamaX - Our teams have stated that KYC checks are required in order to unlock your account.

If you provide that information then our teams will process your verification and you will have access to your account.

If you don't want to provide that information you will need to contact our teams directly to ask what the options are from here.

I have already provided all information, your support staff is not replying now. Once they had nothing they could do, they sent me KYC.
If I had to do KYC, it would have been told to me before making deposit and not for withdrawal. Your user since 2016 getting this issue from last three days and now not even replying.

@SaitamaX - I've been told that once you provide the requested information then the account will be unlocked for you. If you want to avoid providing the necessary information then please communicate this to our support teams directly who will advise on what, if anything, can be done to resolve the matter.

I have already created this thread with all information, your support staff force KYC once you saw their is no problem with my case.
Kindly allow me get my funds back, their is no issue from my side.
Whole information here (https://bitcointalksearch.org/topic/resolved-cloudbet-scam-not-giving-my-accountmoney-back-5170023)

I really wish you return either my wallet or give my account back.