Hi all,
I want to introduce myself. My name is Michael from Cloudhashing.com, and I have taken over the public relations work there after being one of their customers since August. I will be the only one writing from this account now.
My professional involvement with CH began about a month ago when I began writing Cloud Hashing emails about mistakes they were making and things they should address in order to thrive. I have been doing PR for 16 years, and they were making mistakes that frankly could have been avoided with some strategic planning. To their great credit, they were very open to my critiques and wanted to make changes to better support their customers. I met and got to know the owners and staff, and I am convinced that their intentions were honest and genuine, but they had made mistakes along the way which really hurt their credibility in some cases. Some of this is to be expected from a start up which is suddenly way more successful than it had estimated during the planning stages, but some of it was inexcusable.
Over the last month we've opened a customer service center in Austin, TX and hired full-time customer support. This isn't some call center or anything. In fact, I trained a really solid guy personally just last week. Before this, we didn't have full-time, dedicated customer service, and it showed.
We also linked our Facebook to our Twitter and stopped doing customer service queries via social media and forums. It's unprofessional. Someone's accounts and concerns should be handled promptly and privately via email or phone. When CH started it took some unheard-of length of time for someone to respond to customer queries (we're talking weeks, if ever!). Today, you will likely hear back the same day or the next if it's a weekend or a complicated issue that we have to consult others on. But in general, it's the same day or as darn close to it as humanly possible.
We also instituted a rule which basically states that we will never release information about what we're "going to do" or "are about to do" or anything like that as had been done in the past. Who cares what you're about to do? Just do it already. Too many in the Bitcoin space are talking pre-orders, pre-announcements, pre-results, pre-promises. I hate that.
About myself, I am passionate about Bitcoin, and I love the opportunity to help Cloudhashing.com reach its full potential. I am married with two kids (another on the way in Jan.) and I enjoy watching the Kansas City Chiefs actually have a winning season...and long walks on the beach etc.
If you have questions about Cloudhashing.com or Bitcoin mining in general, I am very happy to respond to the best of my ability. I look forward to helping bring Bitcoin mining to the mainstream with Cloudhashing.com, and I wanted to introduce myself before posting further as I know this is a strong community who knows Bitcoin like no other.
Michael
Glad to see that cloudhashing is continuing to improve and moving in the right direction.
However, you have to understand that some of us prefer to have problems resolved out in the open in a public forum. Shows that you have nothing to hide and others with the same issues may benefit, have their own questions answered, or learn something they were not aware of. Transparency is a good thing.
With that said, I bought two perpetual contracts in early May. The last time I logged into my account, it indicated that those contracts expire in November 2016. Any idea why?
