Frankly, Coinbase is turning into a worst kind of fascist dictatorship. Not only is their service completely unreliable (many people report their bitcoin purchases
being reversed, or their bitcoin withdrawals
not going through). Now they have new AML/KYC policies in place which are the opposite of everything bitcoin stands for. And their enforcers have already started profiling their customers using KYC pretext, and refusing services to anyone they don't like.
Here is my story: I've purchased non-negligible amount of BTC via Coinbase lately. Even though I was fully verified with RL data, bank account, phone number, SSN and stuff, their KYC enforcers contacted me to get a full breakdown of who am I, what kind of business I run, where did I get the funds to purchase BTC, the purpose of my withdrawal transactions an so on. And this was not just a formality - they asked me a lot of questions, some of them suggesting that they studied my social network profiles carefully. Like: what is your role in Company A (the only way they could get any idea about my association with Company A is because it was in my social network profile). They literally demanded explanation for every single transaction and statement on the source of every purchase I made. They wanted to know EVERYTHING, and have all the supporting evidence! I mean, what the FUCK? Is this some kind of new Bitcoin Gestapo they are building there. If this is the case, WHY would anyone from this community support this Gestapo?!
What was the explanation for this outrage? Here you go: "Coinbase is a regulated Money Service Business under the FinCEN division of the U.S. Treasury Department and as such, we are required to review accounts to ensure compliance with regulations."
The experience I had with this questioning was, frankly, humiliating and sickening. After giving them a lot of explanations, they were still not satisfied and informed me that they are going to close my Coinbase account. Way to treat your customers who have paid you fat commissions on currency exchange. Comparing this experience with AML/KYC interaction in traditional banking system, I can only say that "Coinbase-style KYC" is so much worse. Banks are more subtle while Coinbase thugs come across as completely unprofessional, rude, capricious and extremely intrusive.
I suggest that anyone holding, or moving non-negligible amount of BTC through Coinbase, consider their Coinbase account exactly as traditional bank account - completely at mercy of an organization that is "holding your money", but working for regulators, not for you. Don't be surprised to be left completely without access to BTC you thought yours in the moment you least expect it. It would be even better to boycott Coinbase entirely - I repeat, the new policies they have in place are the opposite of everything bitcoin stands for.