Topic: CoinBet Casino & Sportsbook - 125% Match Bonus plus March Madness Contest! - page 19. (Read 25128 times)

I had an issue with BTC deposit as well.  It did eventually get fixed but I had to e-mail them and tell them I had deposited BTC.  Then, there was another issue, which is that I deposit .06 BTC which, at their rate, was about $55, but they only credited my account with $50 flat.  That really does need to change, they need to compute it according to the exchange rate and not just guess how much it's worth!

I deposited $50 in BTC and its already 2 confirmation still nothing on my account ...

I will deposit $50 later to match my voucher , and i will if the withdraw are working .

May be missunderstand ?

Your referral link is under > My Account > Marketing Tools.

Thanks!

Thanks !
I have asked a new payout.
Really enjoyed playing at this casino!
I recommend! Where can i find my referral link ?

We've told you several times now that you need to deposit an amount equal to the vouchers and bonuses you claimed, then, with the total amount, follow our wager and rollover requirements. That is only if you want to keep the voucher-credited funds. If you do not wish to keep the voucher funds, then you can deposit whatever you like or nothing at all. It's up to you. Actual funds deposited are not subject to these requirements, only voucher and bonus credits.


You sent your request in the middle of the night. The withdrawal has now been processed as of 8:02am pacific time.

Thanks.

Honestly I think someone at support is a little off on their emails. The FAQ very clearly states and it has been confirmed here that you need to wager 20 times at book AFTER you made your total deposit (wager any amount) plus you need to rollover your total amount (voucher plus deposit plus bonus) three times.

Did you got your payout now ?

Sent a e-mail a hour ago, for btc payout, nothing yet. Hope i'll get in less than 4hours.

Or maybe if they have many problems like that, is they want to use us, to bump their thread.

thier live support is offline

daijess, same thing for me...
I wonder if they take their players seriously, they are REALLY VAGUE about VOUCHER and BONUSES.

In all site or almost, all you have to do to take a bonuse, is to do the rollover, but they, give you 200% bonus.
Which mean : deposit 10, claim 20. do the rollover : sorry you can't withdraw.
You have to deposit 20. then do the rollover AGAIN. Now MAYBE you CAN..
Or just give a 100% bonus? So players don't have to deposit 2.Times, and do a rollover 2 times ?

DID anyone used their "live support" ?

I think i got ignored , i asked for a withdraw yesterday and the support told me i have to made a deposit and i reply with how much i need to deposit nothing comes back after ...

CoinBet® Support
To Me
Today at 7:21 AM
The combined deposit + bonuses + vouchers would have to be wagered a minimum of 20 times in the sportsbook, casino, or combination of both with a minimum of 10 sportsbook wagers.

Thanks, glad you are enjoying it!

Me
To CoinBet® Support
Today at 7:33 AM
Do you mind help me check how much do i need to deposit and wager 20 times ?

Just received my withdraw! Thanks!
There was a mix-up where support thought I used a voucher, but it was all cleared up and they processed my withdraw. Thanks again!

You're right, that's not correct. Please email [email protected] with your account username and the date of the initial deposit and I'll make sure your transaction is processed. It sounds like we thought you were referring to an account funded by voucher. Sorry about that!

EDIT: Your withdrawal has been processed! Sorry about the mix up, there's multiple accounts on your IP (you explained why privately, thanks) which caused the confusion.

I opened an account and didn't use a voucher. I deposited $27 just to try it out. I lost that $27 and then picked up the $54 first deposit bonus. I checked the transactions page and it stated that for me to withdraw I had to hit the $2000 plus rollover requirement. Fair enough. I used that $54 and actually was able to meet the rollover requirement. I went to cash out and was told that I had to deposit $54 to match my bonus and then hit the rollover requirement again? This doesn't seem right.
I understand the rollover and it being so high to encourage and reward people for playing. I feel like I'm not being treated fairly though. I already met the rollover requirement but am not allowed to withdraw.
Bonuses should be bonuses, and I completely agree that getting a payout on them should be difficult. But, I went through that difficulty, got lucky, and now am being told I have to deposit an amount equal to the bounus and then I have to risk it all again to hit the rollover requirement?
That isn't right.

*EDIT* - I see that according to the Terms and Conditions I have to have purchased at least $50 USD to be able to withdraw. I have sent funds to match my bonus and will make a few bets. I still don't think it's fair that I have to meet the rollover requirements AGAIN.

*2nd EDIT* - Please see the positive resolution below!

Thanks!

We've emailed you information on how to reclaim your previous account balance. Like I said, it's unfortunate that we had to terminate the voucher program and credits associated with it, but this was necessary due to the rampant abuse of the system by a small group of scammers. Personally, I wish it didn't come to that, but some people are intent on abusing the system to their advantage then crying foul when they are unable to get away with it.

Please note too that we did not terminate any credits or bonuses associated with actual "real money" deposits - only people who only used the vouchers and nothing more. No actual funds were eliminated during this process.

Well the point being that as of yesterday the rules were one thing and now they are different. Yesterday I had to deposit an amount and roll it over to withdraw and today it's a lot more

More than voucher credits were erased you erased my winnings!

No money was erased, only voucher credits. This was something that had to be done due to the few people abusing the voucher system. Please do not misrepresent this. Also, any voucher credits that were reset can be replenished using the coupon codes that were implemented today. If you email [email protected] we will give you further information on reclaiming any erased voucher credits, plus an additional $100.

Thanks.