Coinbet - Let me make this point. You have not provided any concrete evidence that coinboss intentionally tried to scam your casino. And you say that coinboss is digging his grave.... actually, you're far deeper in the hole than he is.
It's not up to me who is banned or who isn't, but the thing is, multiple people from the same IP address took advantage of the same vulnerability within the same game immediately after one another. In other words, it's just like if you discovered a flaw in a specific game then told your friends, all while you each sat around watching each other do it. Ironically enough, we would have probably given him a nice bounty payout if he has told us about the vulnerability but he went the wrong route with it, i.e.
tellling his "buddies" and/or creating multiple accounts to maximize his illegitimate winnings from it.
telling people and/or creating multiple accounts? I though you knew the issue was multiple accounts? That aside I understand what you're saying. But let me ask you... whilst playing the slots, and losing 1.5k times in a row - this is no secret the slots were broke - I only found two slots that actually paid out - out of dozens I tested. Now, if I were to have won 'big' on one of those slots, would that be considered illegitimate? And what if other people also realized that only those two slots were playing... see where I'm going? You don't have to answer this, but at what point is it a vulnerability versus real game play?
The only thing that we (not that I speak for the rest of the people here on the thread) are certain of in this case is that coinboss violated T&Cs (BTW, there's a post here that still needs addressing about your T&Cs), which isn't difficult to do. Unfortunately, I violated them by mistake... but mistake or not, according to your T&Cs, only one account is allowed per environment. Shared public wi-fi still boggles me... but at any rate, that stipulation can be used against me in the event you decided to refuse to pay me a large payout. Not saying that you operate in this manner - but these are your rules.
We have a policy of giving warnings prior to banning in most cases. In the event of a shared IP, we're not going to push it unless we see IDENTICAL activity amongst the multiple accounts. In every case of banning, even in the event of fraud, we are willing to refund initial deposits and just call it a day. We have no interest in stealing anyone's money, even if we cut off their action.
Understood, but again, who defines IDENTICAL? And how would/could a person prove his/her case? I suppose it really doesn't matter according to your T&Cs anyways, just curious.
And did we forget that you provided provided another reason he didn't receive his winnings... because the slots were not working properly and were paying out too high? You said that (not in those words, but I can snag the reference). But it's okay when it works the other way around... when they don't pay out at all?
He was not playing slots. I won't reveal what he was playing, for obvious reasons, but it was NOT slots.
Fair enough
I only play slots so I can't speak on the other games... but I thought you removed all the games that had exploits? But even so, I still don't blame you for not mentioning the game, I know where that could go.
Also, the screenshot(s) you posted means nothing without the company data attached to it.
If you don't see the problem with providing additional data, I don't know what to tell you, but I certainly don't have the time, or the willingness, to photoshop some bullshit.
I didn't say anything about photoshop. That could be just a straight copy/paste from google. You post what you want - you have first hand experience of how critical we are with proof. Just figured I'd let you know.
But since you bought this subject up again, many of us would like to know why coinboss had to deposit 6k to withdraw his winnings of 21k? According to the audio/posts, the free voucher credits were already exhausted, and he won the 21k from his own btc he deposited. How does this make sense?
I'm not even convinced he was actually told that. I don't know anyone here who sounds like the audio file he posted. Regardless, even if he was, it's most likely that he was told that due to a clueless customer service rep who was reading from a script assuming his complaint was voucher related due to the high number of voucher questions at the time. In my opinion, it's more likely that he faked the damn thing, but that's just me. I personally know 99% of the people here, and I just don't agree that it's the voice of anyone on our team.. but again, that's my personal opinion.
Regardless, we have since overhauled our entire customer service experience, as well as the training our reps receive before being set loose on the phone, so that too is a moot point.
I don't even know how to respond to this... time for bed, I suppose.
All things considered, even you yourself experienced our extremely quick willingness to compensate and/or refund for any problems experienced. Aside from people complaining about minor delays in BTC withdrawals (even though they still process seamlessly!), you won't find a single player with any problems with our customer service, our ability to payout, or anything remotely similar. Keep that in mind.
Thanks!
No doubt! Aside from parenting the two of you
I've posted my review on your services in this thread... somewhere. I gave my honest opinion, I told everyone how helpful you were, giving me additional vouchers, how I communicated with support via email, and even commented that my withdrawal request didn't take long - And more! It's no secret your slots were broke - I'm just glad you realize that and are working to correct the issue. That's what counts. That - and answering some of our lingering questions. What you don't want to do is get a rep for avoiding.
