Topic: Coinexchange.io - Reviews (Read 55641 times)

Problems are bound to exist (e.g. with paswords, 2FA etc..) which is why support should be available always

and hold up, did I miss something? several months? the announcement was published on Oct 1, 2019 and withdrawals were available until Dec 1, 2019 so that's only two months.

of all the exchanges that closed due to suspicious hacks or whatever, Coinexchange did it in a probable fairway. they announced the closure several months in advance so everyone had enough time to withdraw coins from there. there were also no additional complications during the withdrawal process.
and this last call for withdrawals is also a good manner, so everyone got another chance. I don't know how long they would have to keep all the services active to keep everyone happy.
Just my opinion about their case.

d. You agree that any digital currency not withdrawn by the date given on Closure Notice (or where no application to withdraw has otherwise been submitted) is abandoned as and from that date. For the avoidance of doubt, you relinquish or otherwise release any right, title or claim to such digital currency as and from the withdrawal date set out in the Closure Notice

Coinexchange.io is Closing Down
01/10/2019

...The website and withdrawals will remain operational until the 1st of December 2019. We ask that you please remove all funds by this date.

I don't know how much worth your PAC assets there, as far as I know, they have announced a slightly higher fee for latecomers withdrawal. You may not have enough to cover everything.

of all the exchanges that closed due to suspicious hacks or whatever, Coinexchange did it in a probable fairway. they announced the closure several months in advance so everyone had enough time to withdraw coins from there. there were also no additional complications during the withdrawal process.
and this last call for withdrawals is also a good manner, so everyone got another chance. I don't know how long they would have to keep all the services active to keep everyone happy.
Just my opinion about their case.

The problem is when it takes way too long. Coinexchange.io has shut all communication so there's no way to follow up or get an update... which btw is a very shady practice.

Almost 2 months later, still waiting for PAC. Is anyone out there still waiting for funds?

I wanted to reach out because I received that one within a day or two of the site closing where as I haven't received any PAC and didn't realize it would take this long. Not sounding ungrateful, just wanted to see if anyone else had not received their PAC as well.

So the other cryptocoin was not included in the recent last batch of withdrawals as you have withdrew them before it close? confirming this because if both of them are included, it would make sense to not receive them both at the same time as coinexchange.io is processing the withdrawals by cryptocurrency.


In any case, I would expect a much longer waiting time because they probably have limited staff, I say it's still fine for now...

Try to also ask here in regards to PAC: Last chance to withdraw your crypto from COINEXCHANGE.io after 18th of May!

Did anyone else have PAC on coinexchange? if so, have you received yours yet? I had two crypto balances on there and received the full amount of one of them within days of the site closing but haven't received any PAC. I've always had good experiences with coinexchange so maybe I'm just getting anxious because it's a good amount of PAC but I also thought that I would've gotten it by now.

Withdrawals will be processed on a currency by currency basis, it may take some time for all of your withdrawals to be completed.

So the mail was confirmed during registration. And now I have not received any emails about the confirmation of the mail. There is also no mail confirmation button in the interface.

whether you verified the email address first? That is the first step. When you validate your email, after that KYC activation button will be enabled.
Try it. You don't need to ask for help here to any click.

The output request button is inactive, when clicked, I just refresh the page.

I am not sure what wrong you doing here. There are two simple steps (if you want to pass KYC)
You need to verify the email address registered there, and also to pass KYC. After both successful tasks, you will be allowed to add your withdrawal addresses to all funds you have. Except currencies with a balance below the minimum withdrawal fee.

For example, I'm tested it with one shitcoin, here is how its look

https://i.ibb.co/b6MNw3H/image.png

Thanks. I have already written there several times. When I was trading on the exchange, KYC was not required. Now I will try to write again, sending them the documents. Maybe at least that's the answer. Do you know of any other way to contact them?

You don't need to post your email address here. no one from here can help you except the Coinexchange team, but they have not been present here for a long time.
as far as I have seen, they require that an identification document be sent to pass KYC before any chance to withdraw your funds. Did you do the necessary things ^{send them a selfie and a picture of any personal document} to pass KYC?
His e-mail [email protected] is the only way to try to contact them, of course from your email address registered there.

You don't need to post your email address here. no one from here can help you except the Coinexchange team, but they have not been present here for a long time.
as far as I have seen, they require that an identification document be sent to pass KYC before any chance to withdraw your funds. Did you do the necessary things ^{send them a selfie and a picture of any personal document} to pass KYC?
His e-mail [email protected] is the only way to try to contact them, of course from your email address registered there.

Hello, friends. I accidentally discovered that the exchange again allowed me to withdraw the stuck funds. I had 20,000,000 UFOs on my orders there. I was happy, I go to the site, I have no funds in my wallet. Hannibal account, mail [email protected]
There are no letters on my mail that there were payments, there is a two-factor authorization, so the possibility of theft of funds is excluded. There is no way to contact technical support. Please help me.

I received a message stating that coinexchange.io will allow people to withdraw their cryptos on May 21, 2021. At that time the login will be active.  anyone can verify this?

But if you visit their website, domain https://www.coinexchange.io/ you will find a new announcement. it looks like it will allow withdrawal for anyone who hasn’t done so. It will be after May 18th, but they're still no information on how much time will be open. They are talking about the highest fee, but it seems to be better and so than nothing. Especially for people who have locked Dogecoin there, for example.
However, this is a positive move from this former exchange.

I received a message stating that coinexchange.io will allow people to withdraw their cryptos on May 21, 2021. At that time the login will be active.  anyone can verify this?

Notice of modification of the Terms & Conditions for www.coinexchange.io. The modification takes effect as and from May 18th 2021.

22. Closure of CoinExchange and withdrawals

1. In order to close down and wind up CoinExchange, including the Site and the Services, you agree to the following provisions:

    a. CoinExchange will issue a notice of closure on www.coinexchange.io (Closure Notice) requiring the withdrawal of all digital currency by a date set out in that notice.

    b. The Closure Notice will set out a process by which you may make an application to withdraw your digital currency.

    c. You must withdraw your digital currency no later than the date set out in the Closure Notice.

    d. You agree that any digital currency not withdrawn by the date given on Closure Notice (or where no application to withdraw has otherwise been submitted) is abandoned as and from that date. For the avoidance of doubt, you relinquish or otherwise release any right, title or claim to such digital currency as and from the withdrawal date set out in the Closure Notice

2. CoinExchange reserves the right to charge a fee for any such withdrawal.

3. This clause 22 prevails to the extent that it is otherwise inconsistent with any other Terms.


The withdrawal period will begin on the 18th of May 2021. From that date you will be able to login and make a withdrawal. Please come back to this website on the 18th of May 2021.