COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO - page 36.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: Shishir99 on September 10, 2023, 10:59:11 AM

That's the common thing when players write a complain against a platform. Most of the players does not write the full story. They write their part which makes them look like they are the victim. This is why we always asks for screenshots, chat logs and other information from the players. You might see these things in the future as well. It will be best if you prepare yourself already.

I see. Thank you for alerting us.

Quote from: Mahdirakib on September 10, 2023, 11:08:12 AM

Casino Guru is a good source for Casino review. They are well known for providing good reviews and mediator services. Coins.game team should have an active representative in Casino Guru. The ratings of Coins.game will gradually decrease if all the complaints close as unresolved.

Thank you for the recommendation. We are stepping up and will surely find a way.

Quote from: panjul07 on September 10, 2023, 12:30:56 PM

as long as I think it will worth the risk.

We are always open to hearing your suggestions so that we can make it more exciting for you.

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: Mahdirakib on September 10, 2023, 11:08:12 AM

Quote

PS- Would you love to see an exclusive Crash Game multiplier contest?

All the gamblers like to see exclusive promotions and contests from a casino. But you will see a small number of participants if you run it for the Bitcointalk forum members only.

Hope to see there my friend, small number of participants is good for us because we get better chance to win, isn't it? LOL
Although I do not like crash game, but I did participate in few crash multiplier contests before in this forum so I think I'll be in the one provided by coins.game as long as I think it will worth the risk.
The main point is, if there is a good chance to make some money in a contest, dont waste the chance Cheesy

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

Quote from: Denis Coins on September 06, 2023, 01:17:05 PM

The complainant was supposed to send mail to [email protected] but he didn't send any mail to this address. Besides, we don't have an account with Casino Guru and due to a communication gap, we couldn't reply there. We will solve that issue.

Casino Guru is a good source for Casino review. They are well known for providing good reviews and mediator services. Coins.game team should have an active representative in Casino Guru. The ratings of Coins.game will gradually decrease if all the complaints close as unresolved.

Quote

PS- Would you love to see an exclusive Crash Game multiplier contest?

All the gamblers like to see exclusive promotions and contests from a casino. But you will see a small number of participants if you run it for the Bitcointalk forum members only.

Beparanf

hero member

Activity: 2954

Merit: 796

Quote from: Denis Coins on September 10, 2023, 09:26:28 AM

Quote from: brassnuts on September 09, 2023, 12:34:04 PM

Yes once I found a free vpn and then connected via Japan the verification went through smooth. I will see now if the withdrawal gets processed.

EDIT: Upon attempting a withdrawal I had an 'Error Contact Support' message. Support say 'Please wait 48 hours for your account information.'. I have no idea what this means but we will see what happens.

You can now withdraw your coins. That's what I have been told. Please initiate a withdraw and update here.

Nice seeing casino settling issues brought up by regular uer here despite there's a clear violation of the ToS by accessing the casino through VPN by restricted user.

I hope that you continue to become more active here to help user with special case on your casino. When do we expect an exclusive promotion for forum user? It will be very good if you will launch some during weekend which most user play the most.

+1 here @ little_mouse. I didn’t see your post while typing my inquiry above.

Shishir99

hero member

Activity: 770

Merit: 482

Quote from: brassnuts on September 09, 2023, 12:34:04 PM

Support say 'Please wait 48 hours for your account information.'. I have no idea what this means but we will see what happens.

It says Please wait 48 hours for your account information and there might be some missing text like "To get verified" or something similar. As their Bitcointalk representative already said, you should be able to withdraw your funds now. Try to withdraw your funds and let the community know if it went through or you may need some additional help from them.

Quote from: Denis Coins on September 09, 2023, 12:24:28 PM

It makes common sense that what you were trying to achieve. Why did you ask support about whether UK players are accepted or not when you could see the terms and conditions while now you are saying we are changing terms and conditions which is a lie? You told me in PM that you have provided all the necessary documents but never mentioned that you were unable to submit the KYC and only now sharing this.

That's the common thing when players write a complain against a platform. Most of the players does not write the full story. They write their part which makes them look like they are the victim. This is why we always asks for screenshots, chat logs and other information from the players. You might see these things in the future as well. It will be best if you prepare yourself already.

Little Mouse

legendary

Activity: 2156

Merit: 2100

Marketing Campaign Manager |Telegram ID- @LT_Mouse

Who are excited about the upcoming Crash Multiplier contest exclusively for the bitcointalk community? It's coming soon, possibly tomorrow. Are you joining the contest? Have a look at the games and round section tomorrow.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: brassnuts on September 09, 2023, 12:34:04 PM

Yes once I found a free vpn and then connected via Japan the verification went through smooth. I will see now if the withdrawal gets processed.

EDIT: Upon attempting a withdrawal I had an 'Error Contact Support' message. Support say 'Please wait 48 hours for your account information.'. I have no idea what this means but we will see what happens.

You can now withdraw your coins. That's what I have been told. Please initiate a withdraw and update here.

brassnuts

copper member

Activity: 118

Merit: 12

Yes once I found a free vpn and then connected via Japan the verification went through smooth. I will see now if the withdrawal gets processed.

EDIT: Upon attempting a withdrawal I had an 'Error Contact Support' message. Support say 'Please wait 48 hours for your account information.'. I have no idea what this means but we will see what happens.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: brassnuts on September 09, 2023, 12:13:00 PM

I finally got a reply saying I need to actually get a vpn myself and use it to access the verification section. This is ridiculous.

Can you do it with a VPN? If you can, there must not be a problem.

We already have told you that we don't have a problem paying you if you pass the verification. Please proceed with that.

It makes common sense that what you were trying to achieve. Why did you ask support about whether UK players are accepted or not when you could see the terms and conditions while now you are saying we are changing terms and conditions which is a lie? You told me in PM that you have provided all the necessary documents but never mentioned that you were unable to submit the KYC and only now sharing this.

Anyway, please proceed with the verification system.

brassnuts

copper member

Activity: 118

Merit: 12

I finally got a reply saying I need to actually get a vpn myself and use it to access the verification section. This is ridiculous.

brassnuts

copper member

Activity: 118

Merit: 12

The verification within the browser of coins.game does not work for uk players. A popup appears stating 'Error. Not available for your country'. So I contacted their support and they said to email the details to them. I have done so but I have not received any reply from them in a week. Even after contacting the representative on here I have not received any further communication.

With regards to multi accounts - I always log in via google login. I may have logged in on another google account once or twice but I have never used the platform at all apart from on my one main account. They are fully aware of this.

For now I will wait and see if they ever actually communicate. Communication is vital here. If they knew how to communicate perhaps I would not of had to make this thread. If nothing in a few days I will start with all the screenshots.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: Coin_trader on September 09, 2023, 09:49:45 AM

Why does support is ignoring him at first place?

You don't have any proof of claiming this. The user is making an issue of resident from the UK but we have nothing to do with that. We will process his withdrawal regardless of which country he is from. However, due to some suspicious activity, we found out that the user has multiple accounts. We asked for verification and he didn't go through the verification. We have asked him go through verification and take his money.

Coin_trader

copper member

Activity: 2800

Merit: 1179

Leading Crypto Sports Betting & Casino Platform

Quote from: Shishir99 on September 09, 2023, 09:29:26 AM

If I am not wrong, BitcoinTalk representatives and the support are not the same person.

Yeah they are not the same position but they have same function. Bitcointalk representive are support dedicated for forum user so their function has similarities but different scope of work.

Quote from: Denis Coins on September 09, 2023, 09:22:33 AM

Quote from: brassnuts on September 09, 2023, 04:24:39 AM

I have now been accused of having multiple accounts. They have never communicated with me in any regard at all.

Have you submitted KYC?

Why does support is ignoring him at first place? You can simply provide him the evidence that you find out to connect him with multiple account. Anyway, the accuser should provide evidence to prove his claim including support ignoring him.

Shishir99

hero member

Activity: 770

Merit: 482

Quote from: brassnuts on September 09, 2023, 04:24:39 AM

Quote from: Shishir99 on September 08, 2023, 10:31:04 AM

I am curious if you had any problem with them. Even if you had, describe what was the problem so we can know more about it. If you say random things on a anonymous forum without showing any proof, no is going to believe you. Would you mind sharing the screenshot?

I have now been accused of having multiple accounts. They have never communicated with me in any regard at all. Literally nothing. Not one single email from this company in weeks of trying to sort out this issue.

The multiple accounts argument they state is just a strawman trying to divert away from the actual issue. I do not have multiple accounts. This guy 'Denis Coins' replied to me via pm 'you have used multiple accounts' and then simply stopped responding. It is impossible to resolve issues with zero communication at all.

Stay well away from this company is my advice for now.

If I am not wrong, BitcoinTalk representatives and the support are not the same person. Would you mind posting the screenshot you wanted to share? Accusing for multiple accounts comes 2nd. The first allegation was they changed the TOS without letting you know that player from UK are not allowed now. Is that issue was solved? What is the status of your account now? Is it banned or what? Did you able to withdraw the remaining balance or was is confiscated? If you do not share any detailed information and yet you asking others to avoid the platform, how do we know the truth?

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: brassnuts on September 09, 2023, 04:24:39 AM

I have now been accused of having multiple accounts. They have never communicated with me in any regard at all.

Have you submitted KYC?

brassnuts

copper member

Activity: 118

Merit: 12

Quote from: Shishir99 on September 08, 2023, 10:31:04 AM

I am curious if you had any problem with them. Even if you had, describe what was the problem so we can know more about it. If you say random things on a anonymous forum without showing any proof, no is going to believe you. Would you mind sharing the screenshot?

I have now been accused of having multiple accounts. They have never communicated with me in any regard at all. Literally nothing. Not one single email from this company in weeks of trying to sort out this issue.

The multiple accounts argument they state is just a strawman trying to divert away from the actual issue. I do not have multiple accounts. This guy 'Denis Coins' replied to me via pm 'you have used multiple accounts' and then simply stopped responding. It is impossible to resolve issues with zero communication at all.

Stay well away from this company is my advice for now.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: BitcoinPanther on September 08, 2023, 01:38:45 PM

I understand that it maybe done to avoid being exploited.

That's it. Otherwise, people will abuse it heavily.

Quote from: RewFrew on September 08, 2023, 02:15:05 PM

For bonuses need deposit mandatory? I creat a account Coins.game but i am not understanding whats the Processing.

A minimum of $20 deposit is required to avoid abuses. You can try the free spon first though.

RewFrew

full member

Activity: 602

Merit: 144

Chainjoes.com

Quote from: Denis Coins on September 07, 2023, 07:25:36 AM

Quote from: Porfirii on September 07, 2023, 07:22:28 AM

On the other hand, in order to be able to claim that yours is "the most rewarding crypto casino" you should prove that it is true; otherwise, the claim might be considered misleading.

Feel free to check out our platform. There are a lot of bonuses for our players. We are planning exclusive promo for Bitcointalk as well.

For bonuses need deposit mandatory? I creat a account Coins.game but i am not understanding whats the Processing.

BitcoinPanther

hero member

Activity: 1918

Merit: 564

I checked the site, registered and tried the 100 free spin. Got some winnings but the the amount won on the FS cannot be used to wager unless the player deposited a certain amount on top of the x20 wagering requirement to claim the winnings from the FS. This is more likely a click bait scheme, although disappointed that I cannot use the amount won on the FS bonus upon registration as a normal wager to fill the wagering requirement, I understand that it maybe done to avoid being exploited.

Anyway, the site is pretty fast to load there are lots of games to play with and the arrangement of games is pretty much neat especially the slots. Games are easier to find since there are dedicated tab for each game aside for the search function.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: Shishir99 on September 08, 2023, 10:31:04 AM

I am curious if you had any problem with them. Even if you had, describe what was the problem so we can know more about it. If you say random things on a anonymous forum without showing any proof, no is going to believe you. Would you mind sharing the screenshot?

The player was accused of having multiple accounts.

Topic: COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO - page 36. (Read 8671 times)