COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO - page 33.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: brassnuts on September 10, 2023, 07:30:15 PM

A little short on communication at times but overall they are well worth dealing with.

I wouldn't call it a short on communication. You didn't submit KYC which caused the delay. Otherwise, it has been sorted long ago.

Quote from: Haunebu on September 11, 2023, 02:11:56 AM

Epic! This basically proves how legitimate this site truly is. It's good to see their team being so active and resolving complaints like yours effectively and efficiently within this thread.

We are always open to solving any issue and legitimate accusation. Thank you a lot for the nice words. You are very much welcome to coins.game, hope to see you there.

Quote from: Fivestar4everMVP on September 11, 2023, 02:24:21 AM

Anybody know why I can't find same on the fiat deposit list ?

Can you please share which country you are from so that I can ask the team what's wrong with that?

Fivestar4everMVP

legendary

Activity: 2254

Merit: 1052

Leading Crypto Sports Betting & Casino Platform

Very nice looking casino, just came across this now through signature ads and decided to look for the Ann, and here I am, I signed up and discovered that my countries fiat currency if among the fiat currencies on the platform, that really picked my interest on this casino..

But then, I go to the deposit page to try and see the processes involved in depositing fiat, but I don't find the fiat for my country on the fiat list, but on the home page, at the top center bar where balances are displayed, my countries fiat currency listed there ..

Anybody know why I can't find same on the fiat deposit list ?

Haunebu

hero member

Activity: 3038

Merit: 969

www.Crypto.Games: Multiple coins, multiple games

Quote from: brassnuts on September 10, 2023, 07:30:15 PM

To update: I got my funds after finally getting verified. It wasn't a small amount either, 40 LTC. So I'm very happy with this. Sorry to have overreacted previously but I had every thought that the money was lost.

To clarify coins.game settled this matter about as well as they could have. A little short on communication at times but overall they are well worth dealing with. Good luck in the future.

Epic! This basically proves how legitimate this site truly is. It's good to see their team being so active and resolving complaints like yours effectively and efficiently within this thread.

Quote from: Little Mouse on September 11, 2023, 12:30:42 AM

Here you go- https://bitcointalksearch.org/topic/coinsgame-exclusive-crash-contest-6-prizes-485-pool-5466369

We are looking forward to having an exciting tournament. Anyone can win, everyone has the chance to win.
6 prizes, $485 pool. If you love chasing the multipliers, you are welcome to win the prize.

This looks entertaining. Will check it out. Reminds me of Duelbits multiplier contests which were epic.

Little Mouse

legendary

Activity: 2044

Merit: 1981

Marketing Campaign Manager |Telegram ID- @LT_Mouse

Here you go- https://bitcointalksearch.org/topic/coinsgame-exclusive-crash-contest-6-prizes-485-pool-5466369

We are looking forward to having an exciting tournament. Anyone can win, everyone has the chance to win.
6 prizes, $485 pool. If you love chasing the multipliers, you are welcome to win the prize.

I request everyone to put their opinion on this contest rules, prizes so we can come up with better and lucrative one for you next time.

Quote from: brassnuts on September 10, 2023, 07:30:15 PM

To update: I got my funds after finally getting verified. It wasn't a small amount either, 40 LTC. So I'm very happy with this. Sorry to have overreacted previously but I had every thought that the money was lost.

Good to see the problem has been fixed. Thanks to Denis for solving the issue professionally.

brassnuts

copper member

Activity: 115

Merit: 12

To update: I got my funds after finally getting verified. It wasn't a small amount either, 40 LTC. So I'm very happy with this. Sorry to have overreacted previously but I had every thought that the money was lost.

To clarify coins.game settled this matter about as well as they could have. A little short on communication at times but overall they are well worth dealing with. Good luck in the future.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: Shishir99 on September 10, 2023, 11:59:11 AM

That's the common thing when players write a complain against a platform. Most of the players does not write the full story. They write their part which makes them look like they are the victim. This is why we always asks for screenshots, chat logs and other information from the players. You might see these things in the future as well. It will be best if you prepare yourself already.

I see. Thank you for alerting us.

Quote from: Mahdirakib on September 10, 2023, 12:08:12 PM

Casino Guru is a good source for Casino review. They are well known for providing good reviews and mediator services. Coins.game team should have an active representative in Casino Guru. The ratings of Coins.game will gradually decrease if all the complaints close as unresolved.

Thank you for the recommendation. We are stepping up and will surely find a way.

Quote from: panjul07 on September 10, 2023, 01:30:56 PM

as long as I think it will worth the risk.

We are always open to hearing your suggestions so that we can make it more exciting for you.

panjul07

legendary

Activity: 3472

Merit: 1351

Quote from: Mahdirakib on September 10, 2023, 12:08:12 PM

Quote

PS- Would you love to see an exclusive Crash Game multiplier contest?

All the gamblers like to see exclusive promotions and contests from a casino. But you will see a small number of participants if you run it for the Bitcointalk forum members only.

Hope to see there my friend, small number of participants is good for us because we get better chance to win, isn't it? LOL
Although I do not like crash game, but I did participate in few crash multiplier contests before in this forum so I think I'll be in the one provided by coins.game as long as I think it will worth the risk.
The main point is, if there is a good chance to make some money in a contest, dont waste the chance Cheesy

Mahdirakib

legendary

Activity: 1820

Merit: 966

In Search of Incredible

Quote from: Denis Coins on September 06, 2023, 02:17:05 PM

The complainant was supposed to send mail to [email protected] but he didn't send any mail to this address. Besides, we don't have an account with Casino Guru and due to a communication gap, we couldn't reply there. We will solve that issue.

Casino Guru is a good source for Casino review. They are well known for providing good reviews and mediator services. Coins.game team should have an active representative in Casino Guru. The ratings of Coins.game will gradually decrease if all the complaints close as unresolved.

Quote

PS- Would you love to see an exclusive Crash Game multiplier contest?

All the gamblers like to see exclusive promotions and contests from a casino. But you will see a small number of participants if you run it for the Bitcointalk forum members only.

Beparanf

hero member

Activity: 2744

Merit: 761

Burpaaa

Quote from: Denis Coins on September 10, 2023, 10:26:28 AM

Quote from: brassnuts on September 09, 2023, 01:34:04 PM

Yes once I found a free vpn and then connected via Japan the verification went through smooth. I will see now if the withdrawal gets processed.

EDIT: Upon attempting a withdrawal I had an 'Error Contact Support' message. Support say 'Please wait 48 hours for your account information.'. I have no idea what this means but we will see what happens.

You can now withdraw your coins. That's what I have been told. Please initiate a withdraw and update here.

Nice seeing casino settling issues brought up by regular uer here despite there's a clear violation of the ToS by accessing the casino through VPN by restricted user.

I hope that you continue to become more active here to help user with special case on your casino. When do we expect an exclusive promotion for forum user? It will be very good if you will launch some during weekend which most user play the most.

+1 here @ little_mouse. I didn’t see your post while typing my inquiry above.

Shishir99

sr. member

Activity: 630

Merit: 374

Quote from: brassnuts on September 09, 2023, 01:34:04 PM

Support say 'Please wait 48 hours for your account information.'. I have no idea what this means but we will see what happens.

It says Please wait 48 hours for your account information and there might be some missing text like "To get verified" or something similar. As their Bitcointalk representative already said, you should be able to withdraw your funds now. Try to withdraw your funds and let the community know if it went through or you may need some additional help from them.

Quote from: Denis Coins on September 09, 2023, 01:24:28 PM

It makes common sense that what you were trying to achieve. Why did you ask support about whether UK players are accepted or not when you could see the terms and conditions while now you are saying we are changing terms and conditions which is a lie? You told me in PM that you have provided all the necessary documents but never mentioned that you were unable to submit the KYC and only now sharing this.

That's the common thing when players write a complain against a platform. Most of the players does not write the full story. They write their part which makes them look like they are the victim. This is why we always asks for screenshots, chat logs and other information from the players. You might see these things in the future as well. It will be best if you prepare yourself already.

Little Mouse

legendary

Activity: 2044

Merit: 1981

Marketing Campaign Manager |Telegram ID- @LT_Mouse

Who are excited about the upcoming Crash Multiplier contest exclusively for the bitcointalk community? It's coming soon, possibly tomorrow. Are you joining the contest? Have a look at the games and round section tomorrow.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: brassnuts on September 09, 2023, 01:34:04 PM

Yes once I found a free vpn and then connected via Japan the verification went through smooth. I will see now if the withdrawal gets processed.

EDIT: Upon attempting a withdrawal I had an 'Error Contact Support' message. Support say 'Please wait 48 hours for your account information.'. I have no idea what this means but we will see what happens.

You can now withdraw your coins. That's what I have been told. Please initiate a withdraw and update here.

brassnuts

copper member

Activity: 115

Merit: 12

Yes once I found a free vpn and then connected via Japan the verification went through smooth. I will see now if the withdrawal gets processed.

EDIT: Upon attempting a withdrawal I had an 'Error Contact Support' message. Support say 'Please wait 48 hours for your account information.'. I have no idea what this means but we will see what happens.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: brassnuts on September 09, 2023, 01:13:00 PM

I finally got a reply saying I need to actually get a vpn myself and use it to access the verification section. This is ridiculous.

Can you do it with a VPN? If you can, there must not be a problem.

We already have told you that we don't have a problem paying you if you pass the verification. Please proceed with that.

It makes common sense that what you were trying to achieve. Why did you ask support about whether UK players are accepted or not when you could see the terms and conditions while now you are saying we are changing terms and conditions which is a lie? You told me in PM that you have provided all the necessary documents but never mentioned that you were unable to submit the KYC and only now sharing this.

Anyway, please proceed with the verification system.

brassnuts

copper member

Activity: 115

Merit: 12

I finally got a reply saying I need to actually get a vpn myself and use it to access the verification section. This is ridiculous.

brassnuts

copper member

Activity: 115

Merit: 12

The verification within the browser of coins.game does not work for uk players. A popup appears stating 'Error. Not available for your country'. So I contacted their support and they said to email the details to them. I have done so but I have not received any reply from them in a week. Even after contacting the representative on here I have not received any further communication.

With regards to multi accounts - I always log in via google login. I may have logged in on another google account once or twice but I have never used the platform at all apart from on my one main account. They are fully aware of this.

For now I will wait and see if they ever actually communicate. Communication is vital here. If they knew how to communicate perhaps I would not of had to make this thread. If nothing in a few days I will start with all the screenshots.

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: Coin_trader on September 09, 2023, 10:49:45 AM

Why does support is ignoring him at first place?

You don't have any proof of claiming this. The user is making an issue of resident from the UK but we have nothing to do with that. We will process his withdrawal regardless of which country he is from. However, due to some suspicious activity, we found out that the user has multiple accounts. We asked for verification and he didn't go through the verification. We have asked him go through verification and take his money.

Coin_trader

copper member

Activity: 2758

Merit: 1163

Leading Crypto Sports Betting & Casino Platform

Quote from: Shishir99 on September 09, 2023, 10:29:26 AM

If I am not wrong, BitcoinTalk representatives and the support are not the same person.

Yeah they are not the same position but they have same function. Bitcointalk representive are support dedicated for forum user so their function has similarities but different scope of work.

Quote from: Denis Coins on September 09, 2023, 10:22:33 AM

Quote from: brassnuts on September 09, 2023, 05:24:39 AM

I have now been accused of having multiple accounts. They have never communicated with me in any regard at all.

Have you submitted KYC?

Why does support is ignoring him at first place? You can simply provide him the evidence that you find out to connect him with multiple account. Anyway, the accuser should provide evidence to prove his claim including support ignoring him.

Shishir99

sr. member

Activity: 630

Merit: 374

Quote from: brassnuts on September 09, 2023, 05:24:39 AM

Quote from: Shishir99 on September 08, 2023, 11:31:04 AM

I am curious if you had any problem with them. Even if you had, describe what was the problem so we can know more about it. If you say random things on a anonymous forum without showing any proof, no is going to believe you. Would you mind sharing the screenshot?

I have now been accused of having multiple accounts. They have never communicated with me in any regard at all. Literally nothing. Not one single email from this company in weeks of trying to sort out this issue.

The multiple accounts argument they state is just a strawman trying to divert away from the actual issue. I do not have multiple accounts. This guy 'Denis Coins' replied to me via pm 'you have used multiple accounts' and then simply stopped responding. It is impossible to resolve issues with zero communication at all.

Stay well away from this company is my advice for now.

If I am not wrong, BitcoinTalk representatives and the support are not the same person. Would you mind posting the screenshot you wanted to share? Accusing for multiple accounts comes 2nd. The first allegation was they changed the TOS without letting you know that player from UK are not allowed now. Is that issue was solved? What is the status of your account now? Is it banned or what? Did you able to withdraw the remaining balance or was is confiscated? If you do not share any detailed information and yet you asking others to avoid the platform, how do we know the truth?

Denis Coins

copper member

Activity: 84

Merit: 8

Quote from: brassnuts on September 09, 2023, 05:24:39 AM

I have now been accused of having multiple accounts. They have never communicated with me in any regard at all.

Have you submitted KYC?

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