I received it and withdrew it as well. I didn't know why my withdrawal was canceled on the first attempt. But then I realized there was a note. I had to wager more to make a withdrawal request. After that, I kept getting errors saying to contact support. They took a few seconds to fix it this time, and I could withdraw the funds.
The major thing in casino is withdrawal and if any casino has no problem in the withdrawal process then I will take that casino as the best casino in the forum and behind. Casinos face scam accusations and different allegations in the forum is because of their withdrawal issue. Like the comment I made before coming to this one was a withdrawal problem. And in most time it is the KYC that is causing the whole withdrawal issue. There are some withdrawal that need more wager/stake to withdraw easily. This days customers support is not knowledgeable to handle some critical matters. Well we thank God that you have finally withdraw the funds.
Haha, Agbe, God does not like gambling. Jokes aside, yes, it's true. The person in charge of the finance department should always be online to handle such cases. The support agents cannot access the finance department and cannot solve the issues immediately, so they need help from the finance department. However, the support has to understand the case as well.
In the case of Xlays, his withdrawal was getting canceled, and support said he wrote the wrong payment details while everything was correct, according to Xlays. The support misunderstood the case, so Xlays continued to gamble and lose the fund.
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