Topic: CoinTerra announces its first ASIC - Hash-Rate greater than 500 GH/s - page 2. (Read 231016 times)

CoinTerra 2T Bitcoin Miner Evaluation by Cybtc：http://www.cybtc.org/article-32-1.html

Me3. 

All the risk is on the consumer.  If they fuck up they keep your money and you get shit.

These guys delivered underspec miners to hundreds, if not thousands, of people and kept every dime.  Their products are lemons with a high failure rate and some cheesy ass warranty that lasts for next to no time on a product for which they charge thousands.  that alone should be illegal, and it is in some countries.

I bought from Cointerra and never would again.  IMO this company sucks like much of the rest of the manufacturers in this space and until people start refusing to buy this trash the circus will go on.

seems the new firmware is down on the site as it just gives a 404 and i never got chance to download it as id assumed they had just vanished into the ether, can anyone up it somewhere for me, id be very grateful

im surprised these guys are still around, and with a new pre-order product to boot

Absolutely 100%.
Should have worked that way from the beginning.

Stop buying pre-orders, buy in hand stock only, then all this BS will finally end

Yyeah it is nice they came out with some new firmware but it would be very nice if they took care of their customers first instead of screwing them over without giving them any lube. Cointerra is a scam and their company is nothing but a bunch of con artists.  they have a class action lawsuit against them so I would be very cautious about buying anything or putting any money into this company. I have also filed a complaint with the Better Business Bureau and with the Attorney General.

holy shit! they are still alive over there. today they finally came out with a new firmware since March

DO NOT BUY ANYTHING FROM COINTERRA UNLESS YOU ENJOY BEING SCREWED.  I HAVE PURCHASED 3 MINERS ($11,000) WORTH OF EQUIPMENT AND THEY HAVE YET TO DELIVER A WORKING MINER.  THEY HAVE REPLACED MY 3 MINERS WITH 7 REPLACEMENTS AND THEY STILL DON'T WORK TODAY!  WHEN YOU ASK FOR A REFUND THEY REFUSE TO GIVE YOU BACK YOUR MONEY.  THEY JUST WASTE YOUR TIME BY CONTINUOUSLY SENDING OUT BROKEN BITCOIN MINERS.  I HAVE FILED A COMPLAINT (WHICH EVERYONE SHOULD SEE ALL THEIR COMPLAINTS IN THE BBB) AND I HAVE FILED A COMPLAINT WITH THE ATTORNEY GENERAL.  COINTERRA ALSO HAS A CLASS ACTION LAWSUIT BEING FILED AGAINST THEM; BUT THEY ARE TRYING TO SETTLE OUT OF COURT.  I WILL BE FILING A LAWSUIT AGAINST COINTERRA, SO IF ANYONE ELSE HAS HAD THIS EXPERIENCE PLEASE GET IN TOUCH.  THIS COMPANY SHOULD REALLY HAVE CRIMINAL CHARGES PRESSED AGAINST THEM FOR FRAUD, FALSE ADVERTISING, BREACH OF CONTRACT, AND FOR BEING A SCAM.  COINTERRA DOES NOT CARE ABOUT THEIR CUSTOMERS NOR DO THEY CARE ABOUT BUILDING GOOD QUALITY PRODUCTS.  ALL THEY CARE ABOUT IS RIPPING OFF THE CONSUMER SO THEY HAVE THEIR PROFITS AND REAP ALL THE REWARDS.  DON'T TAKE MY WORD JUST DO SOME RESEARCH ON THIS COMPANY BEFORE YOU BUY ANYTHING.  HERE IS A COPY OF MY COMMUNICATION WITH COINTERRA NOTICE THE LENGTH OF TIME IT TAKES THEM TO RESPOND TO YOUR ISSUES, BUT MORE IMPORTANTLY, NOTICE HOW THEY DO NOT CARE ABOUT THEIR CUSTOMER:

•   Agent 13May 20, 2014 13:03
Hello James,
Thank you for contacting CoinTerra.
Which firmware are you running? If you are not running 0.7.6 please download and install that from our website.
If you are already running the newest firmware, go to the ADVANCED tab on the Control Panel, expand the four sections (+ icon), save that page as a PDF file, send it as an attachment in a reply to this email and we will try and diagnose the issue.
Best regards,
CoinTerra Support


•James ThomasMay 20, 2014 15:51
I have attached the .pdf file for you.
o    Summary.pdf (400 KB)

•James ThomasMay 22, 2014 19:25
Hi,
I attached a .pdf document like you said. Have you had a chance to look it over yet to diagnose this machine?
Regards,
Josh
----- Reply message -----
Date: Tue, May 20, 2014 12:03 PM


•James ThomasMay 27, 2014 08:49
Hi,
Is someone going to get in touch with this miner. I am losing Bitcoin
because this miner only wants to hash at 1.1 TH/s when it doesn't overheat..
> Hi,
> I attached a .pdf document like you said. Have you had a chance to look
> it over yet to diagnose this machine?
>
> Regards,
> Josh
> ----- Reply message -----


> From: "CoinTerra" <[email protected]>
> To: "James Thomas" <[email protected]>
> Subject: [CoinTerra] Re: Voicemail from: Caller +1 (740) 973-5572
> Date: Tue, May 20, 2014 12:03 PM
•CoinTerra SupportMay 29, 2014 16:49
James-
What do you want to do with the machine?
Regards,
Marshall


•James ThomasMay 29, 2014 17:22
Hi,
What is the problem with my machine? I sent over the stats that was asked of me so you may diagnose the problem.
I am losing money every day and I have to "babysit" this machine in order to keep it running at the 1.6 TH/s. About every hour I have to restart the machine because the ASIC chip gets too hot. One machine runs 110 degrees while my second one runs around 85.
I have two orders from your company. The one I placed back in February, Order #6335 for $5999 and May, Order #7338 for $3849. Given the price difference between those two orders, the length of time it's been since I've been attempting to contact Cointerra, the lost BTC from the 9th u til today, the lost BTC from sending the machine back, and the shipping charges, honestly, I feel as though I should have another machine just sent to me at no extra cost.
Regards,
Josh
----- Reply message -----


Date: Thu, May 29, 2014 4:49 PM
•James ThomasJune 02, 2014 10:15
I'm still waiting for an answer. This process has taken days and I'm still
losing money. Can someone please respond?!
Regards,
Josh
>
Hi,
> What is the problem with my machine? I sent over the stats that was asked
> of me so you may diagnose the problem.
>
> I am losing money every day and I have to "babysit" this machine in order
> to keep it running at the 1.6 TH/s. About every hour I have to restart the
> machine because the ASIC chip gets too hot. One machine runs 110 degrees
> while my second one runs around 85.
>
> I have two orders from your company. The one I placed back in February,
> Order #6335 for $5999 and May, Order #7338 for $3849. Given the price
> difference between those two orders, the length of time it's been since
> I've been attempting to contact Cointerra, the lost BTC from the 9th u til
> today, the lost BTC from sending the machine back, and the shipping
> charges, honestly, I feel as though I should have another machine just sent
> to me at no extra cost.
>
> Regards,
> Josh
>
> ----- Reply message -----
> From: "CoinTerra" <[email protected]>
> To: "James Thomas" <[email protected]>
> Subject: [CoinTerra] Re: Voicemail from: Caller +1 (740) 973-5572
> Date: Thu, May 29, 2014 4:49 PM
•CoinTerra SupportJune 02, 2014 10:39
Please check you spam file, I have been sending you messages. I need the address where the machine is at now and where it will be dropped off at.
Regards,
Marshall


•James Thomas June 02, 2014 10:44
Hi,
No messages from CoinTerra are in my spam folder. The machine that is
acting up is located at:

I'm confused as to what you mean when you asked where the machine will be
dropped off? If you're talking about delivering another machine it can be
delivered to the address provided above. If you meant something else
please let me know what you mean exactly.
Regards,
Josh


•CoinTerra Support June 02, 2014 12:53
We are going to have UPS come and get the machine for return to the factory. We will then return the machine back to you.
Regards,
Marshall


•James Thomas June 02, 2014 13:43
How long is this going to take because it's already been 13 days that I've
lost out on Bitcoin, plus however many days it takes to get this machine
back? Given all the issues I've had with the current machine, price
difference between the first machine and second machine, the lost Bitcoins
from my broken machine, and the lost Bitcoins from sending it back and
waiting several more days to get it back again I feel I'm owed a refund or
a new machine in leiu of my broken machine being fixed.


•Bill June 02, 2014 16:16
Hi James,
I will be processing your RMA. I will need a good contact number and the serial number of the unit please, should begin with AX.
Regards,
CoinTerra Support


•CoinTerra Support June 02, 2014 16:16
The process will take 3 business days as well as the ground shipping time to and from the factory.
Regards,
Marshall


•James Thomas June 03, 2014 06:28
So basically I am going to be losing roughly another week of lost mining
time and BTC from this unit? Who is making up the difference for all those
lost Bitcoin since I've been trying to contact CoinTerra to resolve this
issue?
Serial Number: AX010085
Regards,
Josh


•James Thomas June 03, 2014 09:28
I would like to have the new machine sent to me first, with a packaging
slip to return the defective one. I have already lost money from the price
difference between the two machines I purchased; I lost BTC from the
defective machine not working and CoinTerra's customer support taking now
two weeks to resolve this issue, and I lose another of week of mining
because of shipping my machine back to you and waiting for the replacement
to be sent back. I have lost $2149 from the price difference between the
two machines I purchased plus approx. 0.7 BTC for the machine being broken
now for the last 14 days, plus another approx. 0.7 BTC I'll lose from not
having another machine which brings the total up to 1.4 BTC = $938.38
(Coinbase) + $2149 = Grant Total Loss $3087. I would appreciate if we are
able to work something out between us without having to get an attorney;
however, I am not willing to settle for a loss of that size and not do
anything about it. I really disappointed with the customer service and the
fact that I have "lost" more than I will gain at the this point. I would
greatly appreciate it if someone would take a moment to address my issue.
Regards,
James Thomas

> So basically I am going to be losing roughly another week of lost mining
> time and BTC from this unit? Who is making up the difference for all those
> lost Bitcoin since I've been trying to contact CoinTerra to resolve this
> issue?
>
> Serial Number: AX010085
>
> Regards,
> Josh
>
>
> On Mon, Jun 2, 2014 at 4:16 PM, CoinTerra <[email protected]>
> wrote:
>
>>


•James Thomas June 05, 2014 08:37
Hi,
I've sent several more emails in regards to my broken machine and once
again days pass by with no communication. At this point I am extremely
tempted to involve an attorney to resolve this problem. I have already
lost money due to the price difference between the two machines I purchased
not even a month and a half apart from each other, but I have lost almost a
solid month of mining time because I have a machine that overheats. I am
also losing money by sending the machine back to you. I would appreciate
if someone would call me ASAP or communicate to resolve this issue. I
really expected a little better customer service from your company than
what I have received thus far.
Regards,
Josh
> I would like to have the new machine sent to me first, with a packaging
> slip to return the defective one. I have already lost money from the price
> difference between the two machines I purchased; I lost BTC from the
> defective machine not working and CoinTerra's customer support taking now
> two weeks to resolve this issue, and I lose another of week of mining
> because of shipping my machine back to you and waiting for the replacement
> to be sent back. I have lost $2149 from the price difference between the
> two machines I purchased plus approx. 0.7 BTC for the machine being broken
> now for the last 14 days, plus another approx. 0.7 BTC I'll lose from not
> having another machine which brings the total up to 1.4 BTC = $938.38
> (Coinbase) + $2149 = Grant Total Loss $3087. I would appreciate if we are
> able to work something out between us without having to get an attorney;
> however, I am not willing to settle for a loss of that size and not do
> anything about it. I really disappointed with the customer service and the
> fact that I have "lost" more than I will gain at the this point. I would
> greatly appreciate it if someone would take a moment to address my issue.
>
> Regards,
> James Thomas
>
>
> On Tue, Jun 3, 2014 at 6:28 AM, Josh Thomas <[email protected]> wrote:
>
>> So basically I am going to be losing roughly another week of lost mining
>> time and BTC from this unit? Who is making up the difference for all those
>> lost Bitcoin since I've been trying to contact CoinTerra to resolve this
>> issue?
>>
>> Serial Number: AX010085
>>
>> Regards,
>> Josh
>>
>>
>> On Mon, Jun 2, 2014 at 4:16 PM, CoinTerra <[email protected]>
>> wrote:
>>
>>>


•CoinTerra Support June 05, 2014 10:47
We do not cross ship miners.
Regards,
Marshall


•James Thomas June 05, 2014 11:06
Marshall,
No disrespect, but I'm NOT going to lose another week of mining time shipping this miner back without doing something about it. I've pointed out several times how much expenses CoinTerra has already cost me from the price difference of the two machines, lost btc from an overheating asic chip, and now potentially lost bitcoin for ANOTHER week of mining from sending this machine back, and yet no one addresses those problems.
If I absolutely have to ship this miner back I will do that and if I do not get compensated I will be forced to start communicating with an attorney. At this point I've lost too much for me to sit on my hands and do nothing. Myself and my partners feel we are owed something for those reasons stated several times, so what are the best options we have? Do we get a refund, or free machine since all those expenses listed above equals the cost of a new machine or more at this point.
Regards,
Josh
C: (740) 973-5572
----- Reply message ----
Date: Thu, Jun 5, 2014 10:47 AM


•CoinTerra Support June 05, 2014 11:28
We can process the RMA, none of these other things which you are talking about are available. I have been offering to RMA this machine since May 29th. Do you want to continue with the RMA?
Regards,
Marshall


•James Thomas June 05, 2014 11:51
You did offer the RMA on the 29th and I responded with the serial number per your request. No one responded back until today.
I believe I have some legal grounds at this point and I will be contacting an attorney. I had to "pre-order" a $6000 miner and "wait" 2 months for delivery. A month and a half later that very same miner was available for immediate shipping for $3849 and it still took two or three weeks for you to send my pre-ordered machine and nothing was offered in the way of a refund.
At this point I am going to have to wait until I speak with an attorney before I make any more decisions about sending this machine back to your company.
Regards,
Josh
C: (740) 973-5572
----- Reply message -----
Date: Thu, Jun 5, 2014 10:47 AM


•CoinTerra Support June 05, 2014 12:06
Since you are talking about pursuing legal action I can no loner proceed with technical support. I am going to forward this conversation to our lawyer.
Regards,
Marshall


•John June 18, 2014 14:12
Request #23086 "Existing Order" was closed and merged into this request. Last comment in request #23086:
Hi,
I've been attempting to reach out to your company for quit some time now with hardly any luck. I've experienced the worst customer service ever since dealing with your company. I've ordered two machines from your company, both of which are now over heating and no one seems to care. I've filed a complaint with the BBB and my next step is to contact the Consumer Protection Advocacy Group. Once I contact them I will also contact an attorney due to this ridiculous situation. I was hopeful to resolve this problem without going to all this extreme; however, CoinTerra has simply ripped me off at this point and continues to do so. I ordered two machines from your company:
ORDER DATE STATUS TOTAL

VU1930 May 3, 2014 Completed $4,238.85 for 1 item View
TQ8175 February 9, 2014 Completed $6,139.28 for 1 item View
First off, you advertised 2 THS for my February order. False advertisement since I paid for 2 TH/s. You offered a 15% discount to those customers on their next order. I ordered another machine and was offered NO discount. Both machines are now over heating but one of those machines started to overheat within 5-7 days after receiving it. The second one just started a few days ago. Oddly enough just days after the warranty expired.
I have already lost money ($2149) from the price difference between the two machines I purchased, or I lost $577 because I was not offered the 15% discount coupon on my second order; I've lost BTC from the defective machine not working and constantly over heating; I lost BTC from CoinTerra's customer support taking almost 2 weeks before responding to my initial request over the broken miner; I lost more money because your "customer support" didn't even resolve the issue after taking almost a month to respond to SEVERAL emails; and, I would have lost another week (at least) of mining time because of shipping my machine back to you and waiting for the replacement to be sent back.
I have lost $2149 from the price difference between the two machines I purchased plus approx. 1.5 BTC for the machine being broken now for the last 30 days, plus another approx. 0.7 BTC I'll lose from not having another machine which brings the total up to 2.1 BTC = $1380.22 (Coinbase) + $2149 = Grant Total Loss of approx. $3589 (This number is more now since another week has passed by without this issue being resolved).
I would appreciate if we are able to work something out between us without having to get an attorney; however, I am not willing to settle for a loss of that size and not do anything about it. I am really disappointed with the customer service and the fact that I have "lost" more than I will gain at the this point. I would greatly appreciate it if someone would take a moment to address my issue, or my next step is to contact The National Advocacy Group, The U.S. Attorney General, and the same lawyers (Gallo, LLP) who is representing me with my Hashfast case. Please contact me to discuss immediately. As previously mentioned I would rather deal with this like civilized human beings.
Regards,
James
This e-mail was sent from the info contact form on (https://cointerra.com)


•Agent 13June 26, 2014 21:37
Hello James,
Just following up with you to reiterate what we can do for you to minimize downtime while RMAing your problem unit:
We would issue an RMA and send UPS to collect your unit, packed in its original packaging. As soon as we verify that UPS has collected your unit, we will immediately have a replacement unit sent out to you. This means that you will only have to wait for one-way shipping.
Get back to us if you would like us to do this.
With regard to your question about buying a third miner, I will get back to you tomorrow.
Best regards,
CoinTerra Support


•Agent 13June 30, 2014 21:31
Hello James,
I have created a one-time-use coupon for you that is valid until Wednesday, July 3. The coupon code is 5350TQ8175. This coupon is in lieu of any other coupons currently applicable to order TQ8175.
Please follow the instructions provided below and reply to this email when you have completed your order. When you have submitted payment please go to verify.cointerra.com and complete the form to help expedite the process.
Please follow these instructions to receive your discounted TerraMiner:
1.   Visit the private URL: (note: the price will be $5,999 before the coupon is applied)
2.   Add 1 TerraMiner to your cart (note: this coupon will only work for 1 TerraMiner and is tied to your email address)
3.   The coupon code is 5350TQ8175 which will apply a $5,350 discount bringing your total to $649.
4.   Proceed with checkout as normal. You can pay via Direct Bank Transfer or with Bitcoin via BitPay or Coinbase.
The $649 includes free UPS Ground shipping. You have the option of upgrading to (and paying for) UPS Next Day Air if you wish.
Again, please let us know when you've completed the order so we can check it.
Thank you. Please contact us again if we can be of further assistance.
Best regards,
CoinTerra Support


•Agent 13June 30, 2014 22:40
Hello again James,
Just a quick update, this discount coupon is in lieu of 15% coupons on BOTH orders TQ8175 and VU1930.
Best regards,
CoinTerra Support


•James ThomasJune 30, 2014 22:50
Which mean what? I just ordered and paid for the miner we had talked about.
Regards,
James


•Agent 13July 01, 2014 11:16
Hello again James,
It means that I was able to make this offer to you instead of the two 15% off coupons that you were eligible for from your previous two orders. When I sent the instructions, I said that it was in lieu of the coupon on order TQ8175 but I forgot to mention order VU1930. Effectively this coupon takes the place of the coupons for those orders.
I have verified receipt of your payment and I see no reason why your unit should not ship out today.
Best regards,
CoinTerra Support

•Agent 13July 05, 2014 01:17
Hello James,
I see that your TerraMiner is on its way to you and should be arriving on Monday, you should have received the tracking number but, if not, here it is again: 1Z7658VAA841107421.
An RMA will be issued for the unit that you are experiencing problems with. My colleague will send you information on that.
FYI, if any of the following information is incorrect, please let us know ASAP:
Serial number: AX010085
Reason for RMA: Overheating cores; hash rate drops.
Collection/Delivery Address:
James
Best regards,
CoinTerra Support


•BillJuly 07, 2014 10:00
James,
Please provide your pick up address, a good contact number, and the serial number of the unit you wish to return for repair please.
Regards,
CoinTerra Support


•James ThomasJuly 07, 2014 10:20
James


•BillJuly 07, 2014 10:34
RMA644 has been created, UPS will make three pick up attempts to return the unit for repair. UPS tracking #1Z7658VA2643897695, The driver will have the label with him and pick ups will begin tomorrow.
Regards,
CoinTerra Support


•James ThomasJuly 07, 2014 17:47
I now have another unit that will no longer hash over 1.2 TH/s. This is
getting ridiculous because this is now the second machine I will have to
return.


•Agent 13July 07, 2014 22:01
Hello James,
I'm sorry to hear you're experiencing problems with your other miner.
Please go to the ADVANCED tab on the Control Panel, expand the four sections (+ icon), save that page as a PDF file, send it as an attachment in a reply to this email and we will try and diagnose the issue.
Best regards,
CoinTerra Support


•James ThomasJuly 10, 2014 07:52
Hi,
I had a unit that was a unit that was being returned RMA644. As soon
CoinTerra could confirm UPS picked the unit up, you were supposed to go
ahead and send my replacement unit out. Unfortunately, I haven't received
the tracking number to show this unit was shipped out either Tuesday, July
7th, when UPS picked up the unit or yesterday which was definitely enough
time to see UPS picked up the broken miner. Now, instead of receiving my
unit Today or Monday, I'll have to wait until Wednesday which yet again, is
costing more money. Can someone please confirm when my replacement unit
will be sent out?
Also, I was offered a machine for $650 for my troubles the last couple
months. I was under the assumption that I would be getting a NEW machine.
When the machine arrived I happened to notice a sticker on the front that
said this machine was a "re-worked" board. I'm VERY disappointed that no
one bothered to mention this deal was for an already used machine and not a
new one.
Finally, I've attached the .pdf file for the second machine that is now
overheating and causing the board to shut down. The other day I restarted
this machine over 7 times in two hours before I could finally get this
machine to hash at 1.6 TH/s. This machine is starting to overheat
frequently, but not as bad as the first one that I just returned.
Regards,
James
o    Summary.pdf (400 KB)


•   
James ThomasJuly 11, 2014 11:51
Once again I'm left sitting here waiting for your customer service to respond. You were supposed to send my replacement miner for RMA644 as soon as UPS confirmed they had picked up the unit. Here it is 4 days later, you're supposed to receive the miner today (1Z7658VA2643897695) and you still haven't sent my replacement. CAN SOMEONE CONFIRM WHEN YOU ARE SHIPPING MY REPLACEMENT MINER?
Regards,
James


•   
Agent 13July 11, 2014 19:29
Hello James,
I'm terribly sorry for your distress. Allow me to try to give you some up-to-date and solid information.
I'm not sure what caused the delay with your RMA unit but sending out overlapping units is NOT our standard procedure and it seems like there was a hiccup there. I have seen to it that your RMA WILL go out to you today. The tracking number is not active as I write this but will be very soon. It is: 1Z7658VAA841487486
With regards to your new unit with the serial number AX005811 (for which we provided the discount coupon 5350TQ8175), I've personally spoken with our VP of Operations about the label you mentioned and he has explained to me that this is a standard manufacturing practice: the unit was tested but, for some reason, sent back through final testing a second time (which is why it was labeled). Obviously the label should have been removed prior to shipment but, if anything, you should be reassured that your unit has had an additional round of inspection before shipment.
To avoid any potential confusion, I do want to make sure that you are aware that, in cases where we send out a replacement TerraMiner for an RMA rather than repairing the customer's unit, the replacement unit is always one that has been refurbished.
I've reviewed the stats that you sent in for your other miner and, based on what I see here, that miner looks perfectly healthy. At the time of the capture, it had been running for over a day and the hashrate appears to be around 1.62 TH/s. The temperatures on the cores are all in the 60s and 70s. It appears to be a picture of health. All I can I suggest is to keep an eye on it to see if any of that changes. We are planning on releasing a new firmware version in the next week or so, I'd say give that a try and see if it makes a difference.
I hope I've managed to clarify and reassure you. Please get back to me if you have any questions.
Best regards,
CoinTerra Support


•   
James ThomasJuly 12, 2014 06:38
A message from previous communication with support in regards fixing the first broken miner:
Agent 13 June 26, 2014 21:37
Hello James,
Just following up with you to reiterate what we can do for you to minimize downtime while RMAing your problem unit:
We would issue an RMA and send UPS to collect your unit, packed in its original packaging. As soon as we verify that UPS has collected your unit, we will immediately have a replacement unit sent out to you. This means that you will only have to wait for one-way shipping.
Get back to us if you would like us to do this.
With regard to your question about buying a third miner, I will get back to you tomorrow.
Best regards,
CoinTerra Support."
So it sounds like there are multiple people in your office that have no understanding of your policies and procedures because the guy told me CoinTerra would send my replacement miner as soon as UPS verified they picked up the shipment, so YET AGAIN YOUR COMPANY HAS/STILL IS CAUSING ME MONEY!!!!
As for the third unit I just purchased (Serial # AX005811) I seriously doubt that your standard manufacturing practice is to label your machines as a "re-worked board" when in fact you are selling a "new" board to a customer. I didn't have that sticker on the first 2 machines I bought unless CoinTerrra "re, secondly, I have a feeling the-worked" those boards, remembered to pull the sticker before fraudulently selling the unit as "NEW." I have a feeling the unit was sent back for more testing because ONCE AGAIN I have a third unit that is overheating. I cannot leave my house on really hot days, even though I have mad fans blowing in the room the machines are located, and I cannot even lock my house at night because I have to keep cool air from outside circulating in order to keep the machines running at proper temp. Otherwise, they will overheat in the middle of night and lose more BTC/money. Thanks for sending yet again another shotty piece of equipment.
As for reviewing the stats to the second miner I purchased, perhaps I should take a screen shot of the four sections of the ADVANCED tab when the board is shut is down so you can properly diagnose the machine. Someone should have mentioned to take the screenshot when the machine is acting up rather than when it is running properly. It has been rather cool around here so yea the machine ran fine for a day with no problems. But that doesn't mean that it does all the time. As soon as it hits 85 degrees outside the machine's boards start heating up.
To be honest, I don't see how new firmware is going to keep an ASIC chip from overheating and I'm not willing to wait a few more weeks. Over the last two months your company has cost me THOUSANDS OF DOLLARS from fraud, misrepresentation, and poorly build machines that requires someone to "babysit" them 24/7.
You will either hear from my attorney who will either be Keller LLP (Classaction lawsuit attorney for CoinTerra) or you will hear from Gallo LLP who is handling one of the class action lawsuits for Hashfast.
Regards,
James


•   
Agent 13July 14, 2014 21:18
Hello again James,
Thank you for getting back to us again.
Once again, I apologize that your replacement unit was not sent out immediately when your RMA was collected. You have, quite rightly quoted my own words back at me and I take full responsibility for this not happening. As I believe I explained, what I offered to do for you (in sending you a replacement immediately) was very much an exception to our existing system. We DO NOT typically send out replacement units in this way. When an RMA unit comes in, it is inspected and repaired and sent back to the customer…or, if it can't be turned around in a timely fashion, a replacement unit is sent instead. With shipping each way, this can result in two or more weeks of downtime. What I offered to do for you was completely out of the ordinary and, because I did not shepherd the process along carefully enough, other departments defaulted to their normal procedures…again, I apologize. As soon as you made me aware of what had happened, I made certain that your replacement unit was immediately sent out. I'm sure that you have seen (via the tracking number I sent on Friday) that your replacement is due to be delivered on Wednesday.
With regard to the unit with serial number AX005811, can you please do me a favor and send me a photograph of the sticker in question on the front of the unit?
As I said before, I had a conversation with our VP of Operations about this issue and he has assured me that this is an indicator that the unit needed to be inspected a second time because of some anomalous first pass test results. This label is an instruction to the staff to recheck the board NOT that the board is not new. I have checked all of the records for that unit's serial number and I can tell you for a fact that this unit is brand new.
I understand that you're frustrated that the stats that you sent do not show any issues with the unit that you are saying you are having problems with. All I can do is tell you what I am able to see in what you sent to us but I realize that this is just a snapshot. One of the reasons that I mentioned the new firmware is that, apart from multiple changes which may in fact benefit you in other ways, this firmware includes a much more robust reporting tool built-in to the control panel. Using this, we should be able to get a MUCH better picture of what is going on with your miner than the ADVANCED tab output alone can tell us. This could give us insight into what's happening when your machine is NOT behaving.
I'm attaching a copy of the firmware to this email (v 0.7.53). Please back up your configuration settings and install the firmware in the normal way described in the TerraMiner User Guide. When you have installed the firmware, you will see a new button on the CONFIGURATION tab called “Diagnostic Report”. Let the miner run for at least 12 hours and, whenever you're ready to send a report, click the Diagnostic Report button to save the TerraMiner's log files to your computer (the filename has a .gz file extension) and then attach the file to an email to us. We can have tech support and, if necessary, engineers look at this and see what problems your miner is experiencing.
You mentioned that it's been hot where you are. If you know the ambient temperature in the specific location where you have your miners set up when you are experiencing problems, please let us know what that is. It could be pertinent. We have many thousands of machines in use and, while we do experience issues with some of them, the vast majority are running without any significant problems so I really want to help you with your issues so that you can continue mining but, if you wish to proceed down the legal path, I must hand-off future communications to the CoinTerra legal department.
Best regards,
CoinTerra Support
o    TerraMiner_0.7.53.tgz (10 MB)


•   
James ThomasJuly 16, 2014 06:16
So the "NEW" minerr that I just purchased that you swore is new has now stopped working. The miner will only hash at 1.2 TH/s. This was supposed to be a NEW BOARD according to your company and now it as well as the 2nd miner i have needs returned. This is now the 3 out of 3 miners I've purchased that are now acting up. This BRAND NEW miner needs to be returned back to your company. CoinTerra now owes me more than just another fixed miner. 3 out of 3 miners breaking and overheating is completely unacceptable and I am no longer going to sit back and do nothing.


•   
James ThomasJuly 16, 2014 07:00
The diagnostic report from the NEW miner that was just bought 2.5 weeks ago that was sworn to me was NEW..... I don't know many NEW products that break within 2 weeks. In fact, I have NEVER bought 3 products from a company and had issues with all three products.... What kind of criminal activity is CoinTerra engaged in?
o    7C669D45DBF7-20140716105812.gz (10 KB)


•   
James ThomasJuly 16, 2014 07:04
Here is the .pdf showing the Pump speed at 0 and the CTA01 Core Temp 2 showing at 30 degrees or less and now the NEW miner won't hash over 1.2 TH/s and still the second miner no one has offered to fix that one either...
o    BrokenCoinTerraMiner.pdf (200 KB)


•   
James ThomasJuly 16, 2014 19:14
I'd like to return all these units for a full refund!


•   
Agent 13July 16, 2014 20:17
Hello again James,
Thanks for sending the log file and the screenshot. Even though the miner was only running for a couple of minutes (according to the log) it seems pretty clear that AX005811 has a failed pump.
I'm terribly sorry that this has happened. We have had issues with some of our pumps where they have failed and the only solution is to RMA the unit. I am looking into what we can do to resolve this as quickly as possible for you and will get back to you when I know more but I can tell you that we do not issue refunds on this basis.
I'm not sure why you say “…and still the second miner no one has offered to fix that one either…” when we have tried to diagnose that miner (serial number AX009866) even though the PDF that you sent on 07/10 showed no problematic behavior. I sent the new firmware on 07/14 specifically so that you could capture a full log of that miner running to try to work out what was going on. If you send that log, I will get an analysis of the unit and get back to you on what we find as soon as I can.
Again, it would be helpful if you could send along a picture of the sticker on the front of unit AX005811.
Also, as I mentioned before, if you can provide any info about the environment where your miners are running (ambient temperature in the room, etc.) it might help us get a picture of what might be going wrong with AX009866.
I see that your replacement unit arrived with you today (serial number AX007678).
I'm very sorry that you've had such bad luck and I truly do want to help you with these issues.
Best regards,
CoinTerra Support


•   
James ThomasJuly 16, 2014 20:39
The analysis on the second unit (AX009866) is simple, the core reaches 95 degrees and shuts down and the miner only does 1.2 TH/s. Unlike the supposed NEW unit I just bought, the second unit can at least be restarted to get back up to 1.6 TH/s. However, every time the core reaches 95 degrees it shuts down. The miners are in a room of their own with one high powered fan blowing air into the room and 3 fans blowing air out of the room. The room never reaches over 95 degrees even on extremely hot days even with Bitcoin miners running in the background. My room has nothing to do with POORLY build product. Your products have worked great in that room for 2-3 weeks before malfunctioning. It's no wonder you changed your warranties from 60 days to 30 days because you did not want customers to return your POS bitcoin miners.
I need to send both these units back because CoinTerra makes poopy equipment. I will NEVER buy another CoinTerra anything after I get this resolved...... IF I get it resolved. I don't want your crappy equipment but if you REFUSE to give me my money back then I'll spread the word for sure! What needs to be done to return your POS?


•   
James ThomasJuly 16, 2014 20:49
As for the sticker I just leave it on since my NEW miner has to be returned now anyways. By the way, the miner had been running all night long. I just happened to restart the miner when I got up this morning in hopes that by some miracle I was dreaming I received a third miner that is malfunctioning.


•   
James ThomasJuly 17, 2014 06:30
Hello?


•   
James ThomasJuly 17, 2014 07:13
Here is file for the second machine (AX00986) overheating. I need to return these two units as soon as possible. Since this is now all three units I've had problems with, I think it's only fair for you to send replacement units and cross-ship.
o    D0FF50EA4617-20140717110450.gz (700 KB)


•   
Agent 13July 17, 2014 16:24
Hello James,
I forwarded the log file you sent for AX009866 to the engineering department to get their input on what's happening with that machine and they agree that the unit is having issues with overheating so we're going to send you replacement units for this and for AX005811 which has the failed pump.
I can't cross-ship units but I can get them sent out to you 2nd Day instead of UPS Ground and, even though, we had a problem with this last time, I can have them sent as soon as your other two units have been collected.
We have your address and contact info from your previous RMA as:
James Thomas
1679 E 337th St.
Eastlake, Ohio, 44095
740-973-5572
So, to summarize:
1.   We will issue call tags for the two units which have serial numbers AX009866 and AX005811
2.   We will send out two replacement units for these via UPS 2nd Day Air as soon as they have been collected.
Please let me know if you have any other questions.
Best regards,
CoinTerra Support


•   
BillJuly 17, 2014 16:31
James,
Please provide your pick up and return address, and a good contact number please.
Regards,
CoinTerra Support


•   
James ThomasJuly 17, 2014 17:52
Are you able to schedule UPS to pick these units up Monday and ship my units out Monday as well?
You do have the correct information:
James


•   
BillJuly 17, 2014 17:56
James,
We can pick the units up on Monday, however the replacement units will ship out on Tuesday.
Regards,
CoinTerra Support


•   
BillJuly 18, 2014 10:08
RMA714-715 has been created, UPS will make three pick up attempts to return the units, the UPS driver will have the return labels.Once these are picked up, we will ship out replacement units to you. UPS tracking #1Z7658VA2643693904, and 1Z7658VA2645333110.
Regards,
CoinTerra Support


•   
James ThomasLast Monday at 15:27
UPS picked up those units today. The replacements will still be sent tomorrow?


•   
BillLast Monday at 16:13
James,
These will ship out tomorrow morning.
Regards,
CoinTerra Support


•   
James ThomasYesterday at 15:30
How can you send me back a fixed machine that is broken?? I just received my REPLACEMENT machine today and it was broke with the exact same problem as the one I sent back in the first place.
At this time this is now the fourth machine in less than 60 days that have broken from your company. Either give me a full refund for all my machines or I am now filing a complaint with the attorney general.


•   
James ThomasYesterday at 19:15
Low and behold both my replacement machines are still broke. Are you guys crazy? How can you possibly RMA two machines and send replacements that are both broke?


•   
Agent 13Today at 12:08
James,
Frankly I'm stunned and shocked at what you're saying and am looking into this right now.
Please let me know if you are available by phone this morning.
Best regards,
CoinTerra Support


•   
James ThomasToday at 12:13
Oh I'm available.
Regards,
Josh
----- Reply message -----
Date: Fri, Jul 25, 2014 12:08 PM
•   «
•   ‹
•   1
•   2
•   James ThomasJuly 25, 2014 18:45
Your company needs to give me back my money! Totally unacceptable to receive 5 broken units. I am still going to file my complaint with the Attorney General and I'm definitely going to get in touch with an attorney. I want a full refund of my money and if I have to take you to court to get it I will. In the meantime, you need to replace these broken machines immediately as I spent approximately $9000 on faulty, poorly built equipment.


•   
James ThomasJuly 26, 2014 09:45
After playing with the miner that wouldn't even go online, I ended up reloaded the System Upgrade software. Once I did that one of the two broken miners you sent back is working; however, I still have one that will only hash at 1.2 TH/s. Can we replace this?


•   James ThomasJuly 26, 2014 21:11
Never mind it stopped working again. So right back to square one.


•   
Agent 13July 28, 2014 19:03
Hello again James,
I had passed your tickets and information to the legal dept on Friday night however, if you would rather pursue the technical support path we can certainly open that path back up…
If you would like us to continue to support you and to get your miners running/replaced, I will details of what is going on with each unit and I will need the ADVANCED PDF and Diagnostic Report for both miners.
Best regards,
CoinTerra Support


•   
James ThomasJuly 30, 2014 07:46
Well unfortunately because you guys continuously build and send crappy equipment while your company reaps the rewards, the miner I have won't update the new firmware to send you the diagnostic report. So once again your company reaps mad rewards while you leave your customers losing money for MONTHS not just weeks.


•   
Agent 13July 30, 2014 15:05
Hello James,
Thank you for reporting on the state of the two miners. I'm afraid I'm struggling to make out which machine is in what condition and I wonder if you are available to try to work through that on the phone?
Again however, if you wish to simply have your units replaced, I can have your units collected and ship replacements out to you ASAP…these replacements will be put through an extended 24 hour burn-in test to verify that there is absolutely nothing wrong with them when they leave the factory. However, my concern is that something occurred to the units you have now during shipping but, without having a clear idea of what is actually wrong with them, it's impossible to know.
Best regards,
CoinTerra Support


•   
James ThomasJuly 31, 2014 08:01
Ok, let me get clarify this. All of your machines are junk and most of the time not in working condition. I want my money back to be honest. I am tired of dealing with your company and dealing with your crappy machines; however, I know CoinTerra doesn't care about their customers nor do they wish to do the right thing and they don't care about making good equipment. All your company cares about is making your own profits and leaving the little guys out to fend for themselves. I am GREATFUL that I took my other thousands of dollars and invested in Bitmain. At least they care about more than themselves and their own profits. Oh, and their machines are WAY WAY WAY WAY better.
That being said, all of your machines are acting up. The one you just replaced a couple weeks ago has the ASIC CTA1 Metric, Core 1 temp running higher than the other cores now. Before yesterday, all the cores running in this machine were running around 65-68 degrees. Now 3 of the four cores run between 65-68 degrees and one runs between 82-85 degrees. This is exactly what happens right before the ASIC chips starts to overheat and the machine starts to run at 1.2 TH/s. This would have been RMA644 and now Machine AX007678
Now let's cover the two machines you sent back recently that are now acting up. Machine AX009608 when it first arrived would only hash at 1.2 TH/s and now for whatever reason has fixed itself and does 1.6 TH/s. After about 4 days of being plugged in I woke up one morning and the chip started to work and now it does 1.6 TH/s, weird but ok it works for now and the big question is for how long?! Everything seems normal and machines cores are running between 66-70 degrees.
The second machine, AX011083, when it first arrived would not go online to any pools. For several days I attempted but it sat dormant and did nothing. Low and behold after a couple days I wake up one morning and the machine was connected to a pool. I'm not sure what happened as I attempted for days. I did attempt to update the firmware to the newest one; however, this machine will not let me update it. At first the machine was hashing at 1.6 TH/s but now it will only do 1.2 TH/s because one of the ASIC chips have stopped working. CTA1 Metrics, Core 1 Temp reads at 39 degrees. This is the machine that would need to be replaced for now, AX011083
I do believe machine AX007678 will be acting up before too much longer and to be quite frank I don't see AX009608 lasting long since it was first not working correctly when it arrived.


•   
Agent 13July 31, 2014 14:38
Hello James,
Thanks for this info. I'm attaching a slightly newer version of the firmware (v 0.7.56).
AX007678
For this unit, I'd recommend installing the new firmware. If you're still seeing the higher temps, send us a PDF of the ADVANCED tab and a diagnostic report so we can get it looked at.
AX009608
It's hard to say because you didn't send any stats or reports on this unit but I suspect that there was an issue with one of the pumps which was causing one of the ASICs to turn off (so you were only getting 3/4 of the hash power, i.e. ~1.2 TH/s). As you say, it appears to have fixed itself…which is wonderful but let us know if you see any further problems.
AX011083
This one is a real puzzle:
Can you tell me which version of the firmware it came with?
The problem that you described doesn't sound like a hardware problem, it sounds more like a problem with pool settings or even a problem with the pool itself (since you report that it self-corrected).
Please try and update to the attached firmware. If that works, please send a PDF of the ADVANCED tab and a diagnostic report.
If the firmware update fails again, would it be possible for us to schedule a screensharing session so that we can try to see what's going on?
Best regards,
CoinTerra Support
o    TerraMiner_0.7.56.tgz (10 MB)


•   
James ThomasAugust 03, 2014 08:26
AX007678 attempted to load 0.7.6 firmware and temp is still running 15-20 degrees higher on one core compared to the others, so this machine's core will probably stop working soon as well.
AX009608 seems to be running fine for now but again the question is for how long. Yet to have a single machine delivered that works properly for any length of time. No wonder you decreased the warrant from 60 days to 30 and tell customers no refunds.
AX011083 says it is running 0.7.6 firmware but there is no diagnostic report tab like the others. Will not install 0.7.53 firmware. This machine is running 1.2 TH/s and needs to be replaced immediately.


•   
Agent 13August 04, 2014 13:06
Hello again James,
AX007678
Were you actually able to get firmware version 0.7.56 installed on this machine? If so, please send us a PDF of the ADVANCED tab and a diagnostic report so we can get the temperature situation checked out by engineers.
AX009608
If the machine is running well, there's nothing to be done. If it starts to underperform, send a PDF of the ADVANCED tab and a diagnostic report
AX011083
Firmware version 0.7.6 did not HAVE the Diagnostic Report button, it was only introduced later. If you are unable to install the 0.7.56 firmware that I sent last time, we can either do a screensharing session where we can try to look at what's going on or we can RMA the unit. If we RMA the unit, we will want to do an EXTENDED test session at our end before sending it out to you so that we are certain that, if anything goes wrong, then it has to be transit-related.
Best regards,
CoinTerra Support


•   
James ThomasAugust 05, 2014 06:17
Sent report for AX007678, but this unit will need to be replaced.
AX011083 unit still has one core running approx. 20 degrees higher than the other ones.
o    7C669D4E413A-20140805100841_AX007678.gz (20 KB)
o    7C669D48CA54-20140805101338_AX011083.gz (4 MB)


•   
Agent 13Last Wednesday at 22:43
Hello James,
Thank you for sending the Diagnostic Reports. I have sent them to Engineering but I was able to look at some of the data myself. In both cases, it looked like the machines had most recently only been running for a few minutes. I know the engineers ask for 12 hours of data to see exactly what is going on but here's what I was able to glean:
AX007678
From what I can tell, the temperatures on all cores on this machine look fine but the unit appears to have a dead pump.
AX011083
This unit appears to have both pumps working but CoreTemp0 on Board 0 looks to be high (95° C) compared to the other 7 cores.
Please confirm that the serial numbers on the Diagnostic Reports are correct relative to the issues that you've reported. It seems like the files may have been named incorrectly because the symptoms appear to have swapped between these two machines.
Regardless, the unit with the pump failure will definitely need to be replaced.
You will need to send a Diagnostic Report and ADVANCED tab PDF from the one with the high CoreTemp after running for 12 hours.
Please let me know if you have any questions.
Best regards,
CoinTerra Support


•   
James ThomasLast Thursday at 06:32
Thanks for FINALLY getting back with me. Oddly enough you guys still reaping rewards while leaving your customers in the cold. Thanks for confirming information about a dead pump that I mentioned a week ago. AX007678 should have already been replaced but since you guys like to screw your customers I can see while you want to wait. Next time you want to screw your customers at least give me some lube. I liked to be oiled up before I get screwed.
Oh, and I can't send a report on a machine that needs to be reset because it gets overheated or the core temps are running too high. It's bad enough your company has cost me thousands of dollars since may, and continue to cost me thousands of dollars 3 months later. Any other company that did this to their customers would be gone by now. Like I said, myself and probably most of your other customers would like a little foreplay next time before we get screwed.


•   
Agent 13Last Thursday at 12:45
Hello James,
On July 31 you reported that AX011083 was only hashing at 1.2 TH/s and that one of the ASICs had stopped working. This would be a possible indicator that the unit had a failed pump. To verify this, I asked you to send the ADVANCED tab and a Diagnostic Report using the 0.7.56 firmware.
On August 3 you again reported that AX011083 was only hashing at 1.2 TH/s.
On August 5 you sent Diagnostic Reports for AX011083 and AX007678. You reported that AX011083 had one core that was running hotter than the others. The Diagnostic Report labeled AX011083 showed no pump failure but did show one core hotter than the others. The Diagnostic Report for AX007678 shows normal temperatures and a pump failure.
I am still trying to determine which machine has the pump failure, is it AX011083 or is it AX007678?
Best regards,
CoinTerra Support


•   
James ThomasLast Thursday at 13:58
AX011083 is only hashing at 1.2 because of broken pump. Needs to be replaced. Must have gotten them mixed up with all the confusion of all the broken miners I keep getting from you guys. Can't tell them apart and can't keep up with it anymore because it happens so frequently.
AX007678 has one core running 20 degrees higher than the rest.


•   
Agent 13Last Thursday at 23:56
Hello James,
Thanks for the update. It is confusing, I apologize.
The engineering dept is looking at your diagnostic report for the overheating miner and I will get back to you when I get news on that.
Best regards,
CoinTerra Support


•   
James ThomasLast Friday at 17:44
Well good because it is acting up now.
o    7C669D48CA54-20000102112432.gz (6 MB)


•   
James ThomasLast Saturday at 12:08
Two weeks and I'm still waiting for you replace a broken miner!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


•   
James ThomasYesterday at 06:24
Go figure all three units are acting up again! I want my money back. I am tired of dealing with your criminally inclined company.


•   
James ThomasYesterday at 11:11
So, one unit at 1.2 TH/s and after this weekend I have a second unit that one core does around 809 and the other slowed down to 700 GH/s for a total of 1.5 TH/s. Not long before this one goes down to 1.2 TH/s. Oh, and the third unit that was just replaced a couple weeks ago is starting to over heat now which means it won't be long till it starts hashing at 1.2 TH/s again.


•   
James ThomasToday at 06:14
Those two units you just replaced 2 weeks ago need to be replaced as they are now overheating. Way to send me back two broken miners with two more broken miners. They didn't even last a month this time. So, all three units need to be replaced. I want my money back!! I have been faithfully spreading the word of how terrible and criminally inclined your company is.


•   
James ThomasToday at 06:21
Here is the one of the two miners that were just sent a couple weeks ago status report. Sent this several times and this machine as well as the other one needs replaced... Why?? Same problem as always, they are overheating. Do yourself a favor and give me money back you criminals.
o    7C669D48CA54-20140812101736.gz (4 MB)


•   
James ThomasToday at 17:46
Once again, for the second time now, you've replaced one broken miner with another one. The replacement I just got today like the rest will only hash at 1.2 TH/s. How many broken miners do you have to keep sending me before you just give me my money back. Your company is a scam!!!!!


•   Agent 13Last Wednesday at 16:54
Hello James,
I just tried to call you but didn't get through. Please let me know when you're available and I'll call you back.
Best regards,
CoinTerra Support


•   
Agent 13Last Wednesday at 20:58
Hello James,
I tried to call you to discuss this earlier but, since I haven't received word back from you, I wanted to let you know the following…
Given your experience with brand new miners running at 1.2 TH/s, we suspect that your problems may arise due to possible mishandling during shipping.
Please try the following ASAP to see if it corrects this problem: elevate the front of the TerraMiner approximately four before turning on the unit. Then connect the power and let the TerraMiner run in this elevated position for 30 minutes (possibly more if you have had it running since you received it). Observe the Pump Speeds on the Control Panel and, if you see all four pumps running normally and normal hashing at ~1.6 TH/s, you may return the unit to it's normal horizontal orientation.
If this doesn't work, send me the ADVANCED Tab PDF and a Diagnostic Report so we can see what's going on.
Please back to me and let me know how this goes and let me know when you've available so we can continue to discuss this by phone.
Best regards,
CoinTerra Support


•   
James ThomasLast Thursday at 05:59
I want my money back. I'm tired of dealing with your crappy product. Both those miners you sent to me that were broken still need to be replaced, and not the miner you just sent to me 2 days ago needs replaced. That mean, THREE miners all need replaced again. Seriously, how many times are you going to replace broken crappy miners before you just give me my money back. I've already filed a complaint with the Attorney General yesterday and I'm getting in touch with the Consumer Advocates group. Save myself and your company the hassle and give me my money back and STOP blaming shipping for your poorly built equipment. The exact same company has delivered my Bitmain miners and they delivered WAY WAY WAY more products than I purchased from your company and you know what, they all work just peachy king no problems. UPS has absolutely nothing to do with criminals trying to scam their customers.
o    D0FF5039DF42-20140814095228.gz (2 MB)


•   
Agent 13Last Thursday at 14:21
Hello James,
Did you try running with the front of the unit elevated 4 inches for 30 minutes?
Best regards,
CoinTerra Support


•   
James ThomasLast Saturday at 07:39
So after almost a full day of running the machine AX012036 finally started working at 1.6 TH/s. However, this machine is doing the same exact thing another machine is doing and this machine (AX007678) that I'm still waiting on you guys to replace. Actually, all three of these miners are going to need replaced because they have the EXACT same problem that every machine you have sent to me has had. One core runs 15-20 degrees hotter than the rest. Over time that core just continues to get hotter and hotter causing the machine to run slower and slower, or causing the machine to over-heat all the time, or eventually it just starts hashing at 1.2 TH/s. Just take your stupid, crappy machines back and give me my money back!!! For the hundredth time!!!
In fact AX007678 was one of the two broken machines you had sent to me a couple weeks ago. This machine would not hash any faster than 1.2 TH/s for the first several days before miraculously fixing itself. A couple weeks later one core starts to run 15-30 degrees hotter than the rest. Now the machine has slowed down the hashing power to 799 GH/s on one board and 690 GH/s on the second side for a total of 1.489 TH/s. Just a couple days ago I was at 1.53 TH/s. Where do you think I will be in a few more days? So yea, this machine is broken and needs replaced again.
I'm sending all three diagnostic reports again so you can clearly see the faults with all 3 machines. Each of them has one core running 15-20 degrees hotter than the rest and from my past experience with the other 6 broken, crappy machines you have sent to me it's just a matter of time before these completely break as well. I also want you to notice that 2 of the three machines are all running around 60-65 degrees, except one core in each of those machines which is approx. 20 degrees hotter. AX007678 is actually running 20 degrees hotter than the other two machines, except for one core which runs around 105 on a cool day and 120 on a day where room temps hit 70-75. So don't blame a hot room for poorly built machines.
Seriously, how many times must you keep replacing broken machines with broken machines?! You've already sent me broken machines two times in a row that were supposed to be replacements for broken machines. That's the most absurd thing I've ever seen or heard from in my life. Honestly, someone needs to press criminal charges against your company and that's what I'm pushing for with every one that I speak with. I have one machine that needs replaced that I've been saying for weeks now since you delivered it to my house broken. It did NOT fix itself and it's still broken and just continues to get worse over time. Unfortunately, the other two machines are doing the exact same thing and they need fixed as well. I'm sorry your company cannot build quality equipment, but I'm more sorry your company has a criminal intent to mislead their customers and scam the

apparently they aren't interested in selling hardware anymore?

*Bump - .01 bitcoin for the first person that gives detailed instructions on how to do this.
Thanks in advance.

well I didn't say I would pay that ala carte price nor am I interested in the 1.6 at the current website price. I am interested in the revised boards I would be happy to learn who "we" is and see if there are opportunities to do business. pm me.

If you are willing to pay their current prices for miners, you should have bought some of the ones we sold at a much better price.
We offereed 100 for sale and sold in pieces as small as 5.

agree about the CTs liking the cold!  I haven't bought enough from CT to rank that level of support from Timo I guess ...haven't needed much though either.  I have not had a great sales experience with CT which is disappointing given Ravi's background in mature corporate environments.

Do they really expect someone to just hit the buy button for 525 chips or 50 boxes without even a conversation?   

We are running CTs and they are stable.   They like it cold though (including through that side fan that cools the power supply).   We have had great support from timo and his crew.   Each new firmware seemed to help.    KNC and Spondoolies also run very steady in a racked environment.   

Hi Jez, I don't know IceB and don't have enough history here to judge, but agree that that it makes sense to get expert help as I am trying to optimize 30 HF boards myself.
On the flip side my CT boxes run fairly well by comparison. We met briefly at the conference in Austin and I saw recently you are now in an advisory role for CT, Congrats!

After coming into this industry from working over 20 yrs in technology infrastructure in the financial industry and dealing with technology vendors of all sizes, I know when I am being fed BS. I have interacted with most of the companies in this space at some level by now and read their actual words on these forums and I can say that this industry needs to improve ethics and trust across the board.

Sean

i know icebreaker was involved in repairing and getting running some hashfast systems.  and i have a whole bunch of hashfast systems that aren't running.  and since the company has disappeared and is not honouring rma's... it makes perfect sense that i discuss with him his ability to repair my non-functioning hashfast systems.

if you're talking about icedrill, they were the very first customer of hashfast and as far as i am aware, they received all of their systems.  they were in batch 1.  so was i in batch 1, and i got all of my systems too.  so did some others that where in that batch.  alas, the build quality was low and only 65% of my systems are working to spec (most of the 45% are running slow or not running at all).   btw, i also ordered a retail miner, for fun to mine at home.. and this was a baby jet ordered through their web store.. and i received that too.  and its still running.. but at a friend's basement (too noisy for me to run in my open plan home).

-- Jez

That is the rub isn't it in this scam market?  Queues are not honored and a persistent perception that these companies are lapping up your ROI.

Do these companies really want you to succeed and be a competitor to their own mine that you helped fund the creation of? Where was the equipment for their private mine in the queue?



 

free power, sure.

thanks for the offer.. that may actually be worthwhile as 40% of my systems arent working.. where are you based?   we should take this to PM ..

-- Jez