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Topic: Cointerra Hardware Support **Unofficial - page 19. (Read 57004 times)

newbie
Activity: 9
Merit: 0
I am having the same issue as you guys. One cta goes to 120c right away and shuts down.  it was working for for the past 3 months.   the other CTA runs amazing over 800gh all the time
the "bad" one always ran hotter. i replaced the paste about 4 times now and like 4 cores go to the sky and it stops. at its different ones just seems like something is shorting out or i dont know what the hell is happing.  any input would be great.  i used ic diamond themal paste on all chips the "good booard temp are way down and it hashes amazing the "bad board is still HOT!

edit did some tinkering. found that letting the board cool down and then just start the one sounds like a fan in one of the pumps is ticking...   also found that the "out" side of both cores on the "bad board" are really hot and the "in"side is cold. On the "good" board both side are equally Warm cound it be a pump issue? both pumps show speed but not as fast as the other board.  if the fins inside the pump broke off the the pump would stiill spin just be clogged/not going anyhting?Huh  im really tring to figure this out.    already had one of the power blocks that the soldered on the board break off that's why i opened it up in the first place. fixed that and now this heat/power/idk/short issue
full member
Activity: 169
Merit: 100
1.616 Th/s. If I felt like restarting it I could get it to 1.618 Th/s. Before upgrading to firmware 0.7.6 I was getting 1.622 Th/s. I will say this though. Ever since applying Liquid Pro not only are my temps down so is my power usage. Before it was using 2200 watts. Now it is using 1965 watts.
newbie
Activity: 29
Merit: 0
Temps so far after two weeks+ with Liquid Pro applied.


looks great what are you hashing?
full member
Activity: 169
Merit: 100
Temps so far after two weeks+ with Liquid Pro applied.



sr. member
Activity: 463
Merit: 252
Is anyone else's Terraminer throttling often? At first I figured it was caused by the high temps but now that I have the temps down it still throttles.

What temp does it reach before it throttles? what's the performance before/after?

I'm running on ICdiamond for about 2 weeks and I haven't had any throttling so far.

Previously the MX4 was good for 3 weeks, so I'm not sure how long the ICdiamond lasts. (the MX4 degraded into "dust" after 3 weeks).

When it disables/throttles the core(s) the temps go down obviously so it might not be evident that it's caused by the degradation of the thermal compound.

If a pump fails then it also disables the cores ( I had one pump fail on me - it produces weird noise before failure)

Having said that, I'm interested in buying problematic Terraminers. Pm me with the stats if any of you consider selling them.

 I am down to thinking that I may have a bad pump. Anyone know how to test that? Obviously something is telling the board not to start.

Bad pumps show as 0 RPM in the admin panel, iirc the boards will start with a pump failure.
newbie
Activity: 29
Merit: 0
eek, ive put MX4 on a few rigs here, id better check them soon after reading that, but the coollabratory stuff should be here tomorrow anyway (along with some hopefully less problematic KnC neptunes) but since its started getting warmer these things are dropping like flies, often i can get them back to life but not for long before they start having other issues

Please explain more about your units dropping like flies? Are they overheating to 120c and restarting? How are you able to get them back to life and what other issues do they have? Please update us how it goes after applying liquid pro very curious
hero member
Activity: 686
Merit: 500
Is anyone else's Terraminer throttling often? At first I figured it was caused by the high temps but now that I have the temps down it still throttles.

What temp does it reach before it throttles? what's the performance before/after?

I'm running on ICdiamond for about 2 weeks and I haven't had any throttling so far.

Previously the MX4 was good for 3 weeks, so I'm not sure how long the ICdiamond lasts. (the MX4 degraded into "dust" after 3 weeks).

When it disables/throttles the core(s) the temps go down obviously so it might not be evident that it's caused by the degradation of the thermal compound.

If a pump fails then it also disables the cores ( I had one pump fail on me - it produces weird noise before failure)

Having said that, I'm interested in buying problematic Terraminers. Pm me with the stats if any of you consider selling them.

 I am down to thinking that I may have a bad pump. Anyone know how to test that? Obviously something is telling the board not to start.
newbie
Activity: 24
Merit: 0
eek, ive put MX4 on a few rigs here, id better check them soon after reading that, but the coollabratory stuff should be here tomorrow anyway (along with some hopefully less problematic KnC neptunes) but since its started getting warmer these things are dropping like flies, often i can get them back to life but not for long before they start having other issues
full member
Activity: 169
Merit: 100
Is anyone else's Terraminer throttling often? At first I figured it was caused by the high temps but now that I have the temps down it still throttles.

What temp does it reach before it throttles? what's the performance before/after?

I'm running on ICdiamond for about 2 weeks and I haven't had any throttling so far.

Previously the MX4 was good for 3 weeks, so I'm not sure how long the ICdiamond lasts. (the MX4 degraded into "dust" after 3 weeks).

When it disables/throttles the core(s) the temps go down obviously so it might not be evident that it's caused by the degradation of the thermal compound.

If a pump fails then it also disables the cores ( I had one pump fail on me - it produces weird noise before failure)

Having said that, I'm interested in buying problematic Terraminers. Pm me with the stats if any of you consider selling them.

My temps at the hottest part of the day (85°C) are around 62°C. So its not getting hot. You can see my temps on page 2 of the thread. Funny thing is it seems to throttle more the cooler it gets. What firmware are you running? I'm running 0.7.6.
hero member
Activity: 886
Merit: 1013
Is anyone else's Terraminer throttling often? At first I figured it was caused by the high temps but now that I have the temps down it still throttles.

What temp does it reach before it throttles? what's the performance before/after?

I'm running on ICdiamond for about 2 weeks and I haven't had any throttling so far.

Previously the MX4 was good for 3 weeks, so I'm not sure how long the ICdiamond lasts. (the MX4 degraded into "dust" after 3 weeks).

When it disables/throttles the core(s) the temps go down obviously so it might not be evident that it's caused by the degradation of the thermal compound.

If a pump fails then it also disables the cores ( I had one pump fail on me - it produces weird noise before failure)

Having said that, I'm interested in buying problematic Terraminers. Pm me with the stats if any of you consider selling them.
full member
Activity: 169
Merit: 100
Is anyone else's Terraminer throttling often? At first I figured it was caused by the high temps but now that I have the temps down it still throttles.
hero member
Activity: 686
Merit: 500
 I was trying to think of what I was doing last time my board worked and so I decided to roll back the firware all the way to 6.32 and then 6.48 and viola.. the board worked again (kinda) It was slower than the other around 450 when the other was 600. I could power step it, but it would not speed up. I decided to go ahead and bring it up to 7.6 and bam! Board not working again. Sad I tried repeating and I get nothing now. No idea what is going on with this damn thing.
newbie
Activity: 29
Merit: 0
I just used the air compressor which did not solve the problem. I poured a little bit of 99.9% on the board and blew it off with the air compressor that did not solve the problem. The board is now in a tray soaking in the 99.9% for 10 minutes. I will let you know how this goes shortly. If that doesnt work I am going to ship the board back to Cointerra and plead my case. At this point a dead board serves no purpose

Yeesh, good luck. Use Q-Tips to get any other parts that the air compressor may not have.

Board is still not working. It has voltage but no led's light on the board and no miner. Im now done with this and have no other options other then to ship it to Cointerra and hope for the best
newbie
Activity: 29
Merit: 0
I just used the air compressor which did not solve the problem. I poured a little bit of 99.9% on the board and blew it off with the air compressor that did not solve the problem. The board is now in a tray soaking in the 99.9% for 10 minutes. I will let you know how this goes shortly. If that doesnt work I am going to ship the board back to Cointerra and plead my case. At this point a dead board serves no purpose
hero member
Activity: 686
Merit: 500
 I really am curious about the push button towards the back of the boards. My error sounds and lights change when I push it.
full member
Activity: 169
Merit: 100
Swapped power supplies and unit still worked so that is not the issue. Next problem though, there is a push button near the jumper pins in the back of the board. If you press it, the leds, and sounds will make different noises and error messages. Has anyone played with these? and what does it actually do? What is it changing on the bios of the strike boards?

 Folks I am trying to help solve issues, but for the past 4 hours I am merely talking to myself aloud. Lets go to work and solve this shittery piece of machinery. Smiley

Wish I could help but I'm not sure what is causing your issue.
full member
Activity: 169
Merit: 100
Do you get a better hashrate now with the system running cooler?

No I did not get a better hash rate. The terraminers are designed to run at 1.6Ths regardless of temp until a core hits 120c then it reboots. I also noticed my miners would have one or two cores that where significantly hotter then the rest. I opened my last 3rd machine to cool it and noticed that many of the screws that hold down the cooling block where not even screwed in or they where barley screwed in leaving the cooling block lifted up and not having good contact to the core. Another fail by cointerra. Only apply the LiquidPro to the cores, not the cooling block. Just like the photos I posted.

FYI, my third machine when put back and turned on failed to boot up CTA1. Ive cleaned the board twice but still no mining. It has power but does not boot up and coming online so currently only CTA0 is mining. I will most likely pull this board again and give it a full bath in a last desperate attempt. I was so critical in doing this last cooling job just because of my previous experiences and still I fucked up with no idea how.

If you decide to open clean and cool with LiquidPro its a huge risk but if you can pull it off its well worth it

So you only applied it to the dies? Interesting. What temps you getting with it now? When I applied it I put it on both the die and the water block (just enough to cover where the chips make contact). Figured if it wasn't applied to the water block also it wouldn't flow right.
newbie
Activity: 29
Merit: 0
Ive given up on tech support, they send the same canned response to everyone and never get back to them. The machines where all mining when they arrived so I know they worked. And the board is getting voltage so its not totally fucked. Im leaning towards the idea I may have got liquid pro somewhere but I really dont think I fried or shorted out anything. If I got one board working I surely can get this one. If there thermal grease got on the board before from my mistake and caused it to stop functioning then I cleaned it and got it working I should be able to do the same with this non-functioning board. I noticed Frys has 99.9% Isopropyl so if the air compressor doesnt work ill go get some of that. To bad I didnt live in Texas and I could walk into Cointerra with my board and plead my case in person. Unless the place is a fortress impossible to enter like a prison.
hero member
Activity: 686
Merit: 500
Thanks for the suggestion to use the 99.99% I will try to get my hands on some of this. Before that I will try the air compressor idea also. Regarding your problem I have never experienced the LED issue. My dead board never lights up at all thats how I can tell its not functioning. I wish I could be of more help to you.

 Thats what makes me think you have an arrant run off from the Liquid Pro. Grounding out. May be wrong, and its possible you had one and fried it. May be possible you were shipped a POS like me.
 
 They actually responded very late today, and guess what I got... Answer 101, copy and paste. Here is the entire email...


 Richard.. you should have already sent this to an advanced tech if you care anything about the small customer, but yes I will do so. Why did I not get a call back, and the standard cut and paste response? I have read numerous posts on the bitcointalk forums. This is your traditional cut and paste response. Furthermore, I do not know why you would ask for this as the secondary board is obviously not working. These stats from the working one will tell you nothing. I spoke of the issue months ago, and you simply closed the case a few days ago. Please, I implore you to respond with sincere advice, or real technical help.
Code:
Summary
STATUS


STATUS S

When 1403143952

Code 11

Msg Summary

Description cgminer 4.1.0
SUMMARY


0 SUMMARY

Elapsed 2294

MHS av 726006.84

MHS 5s 752811.64

Found Blocks 0

Getworks 81

Accepted 878

Rejected 2

Hardware Errors 50

Utility 22.97

Discarded 1563

Stale 0

Get Failures 0

Local Work 11545

Remote Failures 0

Network Blocks 3

Total MH 1665210360.2667

Work Utility 10143.04

Difficulty Accepted 398329.92187500

Difficulty Rejected 1023.98437500

Difficulty Stale 0.00000000

Best Share 635020

Device Hardware% 0.0129

Device Rejected% 0.2641

Pool Rejected% 0.2564

Pool Stale% 0.0000

Last getwork 1403143952
[-]
  Devices
STATUS


STATUS S

When 1403143952

Code 9

Msg 1 ASC(s)

Description cgminer 4.1.0
ASC0


ASC 0

Name CTA

ID 0

Enabled Y

Status Alive

Temperature 82.05

MHS av 725724.15

MHS 5s 742092.30

Accepted 776

Rejected 2

Hardware Errors 49

Utility 21.90

Last Share Pool 0

Last Share Time 1403143951

Total MH 1542614813.7697

Diff1 Work 359200

Difficulty Accepted 372986.30859375

Difficulty Rejected 1023.98437500

Last Share Difficulty 511.99218750

No Device false

Last Valid Work 1403143952

Device Hardware% 0.0136

Device Rejected% 0.2851

Device Elapsed 2126
[-]
  Pools
STATUS


STATUS S

When 1403143952

Code 7

Msg 1 Pool(s)

Description cgminer 4.1.0
POOL0


POOL 0

URL stratum+tcp://stratum.mining.eligius.st:3334

Status Alive

Priority 0

Quota 1

Long Poll N

Getworks 81

Accepted 878

Rejected 2

Works 9980

Discarded 1563

Stale 0

Get Failures 0

Remote Failures 0

User XXXX

Last Share Time 1403143951

Diff1 Shares 387744

Proxy Type

Proxy

Difficulty Accepted 398329.92187500

Difficulty Rejected 1023.98437500

Difficulty Stale 0.00000000

Last Share Difficulty 511.99218750

Has Stratum true

Stratum Active true

Stratum URL stratum.mining.eligius.st

Has GBT false

Best Share 635020

Pool Rejected% 0.2564

Pool Stale% 0.0000
[-]
  Stats
STATUS


STATUS S

When 1403143952

Code 70

Msg CGMiner stats

Description cgminer 4.1.0
STATS0


STATS 0

ID CTA0

Elapsed 2294

Calls 0

Wait 0.000000

Max 0.000000

Min 99999999.000000

HW Revision 4

Serial 20062762

Asics 2

Dies 8

Cores 960

Board number 0

FW Revision 0.4.5

FW Date 2014-03-14

Init diffbits 32

Min diffbits 0

Max diffbits 63

CoreTemp0 7034

CoreTemp1 6990

CoreTemp2 4475

CoreTemp3 6971

CoreTemp4 6660

CoreTemp5 7954

CoreTemp6 7258

CoreTemp7 8203

Ambient Low 5150

Ambient Avg 5787

Ambient High 6075

PumpRPM0 2991

PumpRPM1 2937

FanRPM0 0

FanRPM1 4094

FanRPM2 4032

FanRPM3 0

CoreFreqs0 850

CoreFreqs1 850

CoreFreqs2 0

CoreFreqs3 850

CoreFreqs4 850

CoreFreqs5 850

CoreFreqs6 850

CoreFreqs7 850

CoreVolts0 655

CoreVolts1 640

CoreVolts2 2

CoreVolts3 640

CoreVolts4 662

CoreVolts5 646

CoreVolts6 646

CoreVolts7 644

Volts3.3 3234

Volts12 12038

Inactive 30

Active 63

CorePerfMode0 122

CorePerfMode1 127

CorePerfMode2 118

CorePerfMode3 127

CorePerfMode4 122

CorePerfMode5 122

CorePerfMode6 122

CorePerfMode7 127

FanSpeed0 255

FanSpeed1 255

FanSpeed2 255

FanSpeed3 255

DiesActive 8

PipesEnabled0 120

PipesEnabled1 120

PipesEnabled2 120

PipesEnabled3 120

PipesEnabled4 120

PipesEnabled5 120

PipesEnabled6 120

PipesEnabled7 120

Underruns 16595

HWErrors0 300

HWErrors1 200

HWErrors2 1774

HWErrors3 200

HWErrors4 1

HWErrors5 1

HWErrors6 200

HWErrors7 200

Calc hashrate 732309094457

Hashrate 767728154093

Share hashrate 725717885175

Total calc hashes 1556625350490348

Total hashes 1631913513012261

Total raw hashes 1753736998921853

Total share hashes 1542614813769728

Total flushed hashes 442381619128

Accepted hashes 1601963997265920

Accepted hashrate 753638506415

Rejected hashes 4397979402240

Rejected hashrate 2069014430

Core0 hashrate 133436605105

Core1 hashrate 76249488631

Core2 hashrate 0

Core3 hashrate 88957736736

Core4 hashrate 127082481052

Core5 hashrate 127082481052

Core6 hashrate 101665984842

Core7 hashrate 114374232947

Uptime 2417010

Asic0Core0 120:fffefffefffefffefffefffefffefffe

Asic0Core1 120:fffefffefffefffefffefffefffefffe

Asic0Core2 120:fffefffefffefffefffefffefffefffe

Asic0Core3 120:fffefffefffefffefffefffefffefffe

Asic1Core0 120:fffefffefffefffefffefffefffefffe

Asic1Core1 120:fffefffefffefffefffefffefffefffe

Asic1Core2 120:fffefffefffefffefffefffefffefffe

Asic1Core3 120:fffefffefffefffefffefffefffefffe

AV 0

Power Supply Percent 100

Power Used 0

IOUT 0

VOUT 0

IIN 0

VIN 0

PSTemp1 0

PSTemp2 0

USB Pipe 0

USB Delay r0 0.000000 w0 0.000000

USB tmo 48384 0
STATS1


STATS 1

ID POOL0

Elapsed 2294

Calls 0

Wait 0.000000

Max 0.000000

Min 99999999.000000

Pool Calls 0

Pool Attempts 0

Pool Wait 0.000000

Pool Max 0.000000

Pool Min 99999999.000000

Pool Av 0.000000

Work Had Roll Time false

Work Can Roll false

Work Had Expire false

Work Roll Time 0

Work Diff 255.99609375

Min Diff 127.99804688

Max Diff 1023.98437500

Min Diff Count 279

Max Diff Count 557

Times Sent 884

Bytes Sent 127801

Times Recv 975

Bytes Recv 382861

Net Bytes Sent 127801

Net Bytes Recv 382861



    -------- Original Message --------
    Subject: [CoinTerra] Re: Technical Support
    From: CoinTerra <[email protected]>
    Date: Wed, June 18, 2014 1:27 pm
    To: XXXX

    ##- Please type your reply above this line -##
    Your request XXXX has been updated. To add additional comments, reply to this email.
    Richard (CoinTerra)
    Jun 18 15:27
    Hello  XXX
    Can you please go to the ADVANCED tab on the Control Panel, expand the four sections (+ icon) and either save as a .pdf from your browser (preferred) and attach to your reply, or copy and paste all the stats into a reply to this email, and we will work with you to diagnose the issue ASAP.
    I will assign your case to our Technical Support staff. They will review your statistics and reply with the best course of action. This may take some time as there is a queue of issues for them to deal with.
    Thank you and feel free to contact us with any other questions,
    Richard
    CoinTerra Support
    XXXXXXXX
    Jun 18 08:13
    I have the latest firmware, I have reset the machine 20+ times. Did a hard reset and put all the config's back in and only CTA0 is working. Half the machine will not start. I have tried rolling back firmware as well to the other versions and nothing works. Both PSU's appear to be working. What else can I do?
    --
    This e-mail was sent from the info contact form on (https://cointerra.com)
    This email is a service from CoinTerra. Delivered by Zendesk.


 
newbie
Activity: 29
Merit: 0

No I did not get a better hash rate. The terraminers are designed to run at 1.6Ths regardless of temp until a core hits 120c then it reboots. I also noticed my miners would have one or two cores that where significantly hotter then the rest. I opened my last 3rd machine to cool it and noticed that many of the screws that hold down the cooling block where not even screwed in or they where barley screwed in leaving the cooling block lifted up and not having good contact to the core. Another fail by cointerra. Only apply the LiquidPro to the cores, not the cooling block. Just like the photos I posted.

FYI, my third machine when put back and turned on failed to boot up CTA1. Ive cleaned the board twice but still no mining. It has power but does not boot up and coming online so currently only CTA0 is mining. I will most likely pull this board again and give it a full bath in a last desperate attempt. I was so critical in doing this last cooling job just because of my previous experiences and still I fucked up with no idea how.

If you decide to open clean and cool with LiquidPro its a huge risk but if you can pull it off its well worth it

Hey Scriber how would you go about giving a "full bath" to the board? do you wash it with alcohol or something else? I'm asking because i'm in the same boat as you, I reapplied the thermal compound and now one board does not want to work. CTA0 is working but CTA1 powers up but does not do anything. I've looked at the board all over and don't see anything wrong with the board so i'm willing to trying just about anything to get it working again.

 Do you exhibit the same error codes on the led's as I do? I am asking so we can solve this. I don't believe half the unit is fried, I am starting to suspect a bad pump.

 Swapped power supplies and unit still worked so that is not the issue. Next problem though, there is a push button near the jumper pins in the back of the board. If you press it, the leds, and sounds will make different noises and error messages. Has anyone played with these? and what does it actually do? What is it changing on the bios of the strike boards?

 Folks I am trying to help solve issues, but for the past 4 hours I am merely talking to myself aloud. Lets go to work and solve this shittery piece of machinery. Smiley

Thanks for the suggestion to use the 99.99% I will try to get my hands on some of this. Before that I will try the air compressor idea also. Regarding your problem I have never experienced the LED issue. My dead board never lights up at all thats how I can tell its not functioning. I wish I could be of more help to you.
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