I too am a regular user of cryptopia. I've experienced a few issues but were addressed nicely by cryptopia as well. Now I'm concerned about my eth withdrawal so that means heading off to cryptopia support [again] for answers
Did they answer your ticket?
I've been waiting for weeks... ETH missing from Topias wallet, in WD history it shows the transaction is complete but no ETH has arrived to my wallet nor the TXID provided by them is valid. Been using Topia for a good year and had a good impression about them, but the lack of communication on their part makes me question alot of things... are they too greedy to hire more people who can work as support or what is their issue I wonder...
Mine was resolved. Support said that my request “failed to broadcast” and so i was given a refund. My eth is now in my destination wallet. Send them screenshots of your transaction. Check your withdrawals log and send them that too. Maybe they can investigate and give you a decent answer for your concern....