Topic: Cryptopia: Lot of users with issues in withdrawal and deposit - page 5. (Read 1278 times)
Glad I found this thread. I was just about to send funds to Cryptopia for trading. Will find another exchange for trading.
I am having the same problem whith them for a ETH deposit. I can see my founds on my Cryptopia ETH adress whith etherscan, but not on my acount. Wating for support to reply since over 3 weeks.
I keep waiting since december 23. I did not know they were updating the servers. They should have closed users' access to do this.
My transaction was perfect, it could only have been their problem.
My Wallet:
https://imgur.com/a/RgbLs
Prove of my transaction:
https://blockexplorer.electroneum.com/prove/1e251efb652c0570ae3bcdd6a22d475c41284fa5cb75cf1dca1a4070da937dd4/etnjzKFU6ogESSKRZZbdqraPdcKVxEC17Cm1Xvbyy76PARQMmgrgceH4krAH6xmjKwJ3HtSAKuyFm1BBWYqtchtq9tBap8Qr4M/9dfe1823409dca7409f58789ed01e2aa3d4d9f4e1e6af558e7e34d3c490e6b08
My transaction was perfect, it could only have been their problem.
My Wallet:
https://imgur.com/a/RgbLs
Prove of my transaction:
https://blockexplorer.electroneum.com/prove/1e251efb652c0570ae3bcdd6a22d475c41284fa5cb75cf1dca1a4070da937dd4/etnjzKFU6ogESSKRZZbdqraPdcKVxEC17Cm1Xvbyy76PARQMmgrgceH4krAH6xmjKwJ3HtSAKuyFm1BBWYqtchtq9tBap8Qr4M/9dfe1823409dca7409f58789ed01e2aa3d4d9f4e1e6af558e7e34d3c490e6b08
If it was just a minor problem. Sure, it happens. Taking a while to answer support tickets, sure it happens.
For almost all of the posts in the forums to be about missing deposits, missing withdraws, not limited to any few coins, it is many many coins.
The problem is when they advise of a 12 day window in responding to tickets, yet numerous people are over 3 weeks and still have not heard anything from their support.
Not only do they not respond to most people. If you try to bring it up on their discord channel, you get banned.
But the absolute worst part that I am reading on their own forums.. Since their server upgrade at Christmas, tickets for withdraws that do not show have been answered and verified by the user. I have yet to see ANY posts from people from Dec. 26th 2017 to current that has a missing deposit and has either finally gotten a message on their support ticket or has received their coins back.
Furthermore, this is not the exception to the rule. It seems to be the new rule, I am not sure if the owners do not care about the image that they are giving themselves, or if they do not care because of the huge volume of new users that they can afford to skim large deposits from people. Especially, since they specifically include that even problems caused by them, they cannot be held responsible for.
Except, that might fool many people that are ignorant of consumer financial protection legislation. Which in New Zealand, where Cryptopia is based in Christchurch, does offer consumer financial securities protection through the Financial Markets Conduct Act 2013.
Since they fall under the category of operating a value transfer service, and they are registered under New Zealand's Financial Services Registry, and fall under the enforcement of the New Zealand Financial Market's Authority.
Under part 4, section 28 of the Consumer Guarantees Act of 1993 services supplied by Cryptopia are guaranteed to be done with reasonable care and skill. Fortunately, for us as customers of Cryptopia we are guaranteed certain consumer protections under New Zealand law since they are a value transfer service.
They must guarantee certain protections to consumers, whether or not we are citizens, or residents of New Zealand. Furthermore, they can also incur civil liability due to an omission, which would include not advising your customers that there are problems with deposits after their infrastructure upgrade.
For almost all of the posts in the forums to be about missing deposits, missing withdraws, not limited to any few coins, it is many many coins.
The problem is when they advise of a 12 day window in responding to tickets, yet numerous people are over 3 weeks and still have not heard anything from their support.
Not only do they not respond to most people. If you try to bring it up on their discord channel, you get banned.
But the absolute worst part that I am reading on their own forums.. Since their server upgrade at Christmas, tickets for withdraws that do not show have been answered and verified by the user. I have yet to see ANY posts from people from Dec. 26th 2017 to current that has a missing deposit and has either finally gotten a message on their support ticket or has received their coins back.
Furthermore, this is not the exception to the rule. It seems to be the new rule, I am not sure if the owners do not care about the image that they are giving themselves, or if they do not care because of the huge volume of new users that they can afford to skim large deposits from people. Especially, since they specifically include that even problems caused by them, they cannot be held responsible for.
Except, that might fool many people that are ignorant of consumer financial protection legislation. Which in New Zealand, where Cryptopia is based in Christchurch, does offer consumer financial securities protection through the Financial Markets Conduct Act 2013.
Since they fall under the category of operating a value transfer service, and they are registered under New Zealand's Financial Services Registry, and fall under the enforcement of the New Zealand Financial Market's Authority.
Under part 4, section 28 of the Consumer Guarantees Act of 1993 services supplied by Cryptopia are guaranteed to be done with reasonable care and skill. Fortunately, for us as customers of Cryptopia we are guaranteed certain consumer protections under New Zealand law since they are a value transfer service.
They must guarantee certain protections to consumers, whether or not we are citizens, or residents of New Zealand. Furthermore, they can also incur civil liability due to an omission, which would include not advising your customers that there are problems with deposits after their infrastructure upgrade.
There are several users with the same problem, we created a thread in the Cryptopia forum to try to solve it, join us:
https://www.cryptopia.co.nz/Forum/Thread/4024
https://www.cryptopia.co.nz/Forum/Thread/4024
The cryptopia wallet might be out of sync, on a fork, or have database corruption.
The cryptopia wallet status page shows the Electroneum wallet at a block height of 83679, whereas the Electroneum block explorer shows the latest block heigh is 83717. That makes it over 30 blocks out of sync with the network.
This is the cryptopia wallet status page
https://www.cryptopia.co.nz/CoinInfo/?coin=ETN
This is the block explorer.
https://blockexplorer.electroneum.com/
The cryptopia Electroneum wallet only has one connection, while most of the other coins wallets have numerous connections. That one connection being out of sync with the rest of the network could be causing your problems.
Try contacting cryptopia and pointing out that discrepancy in block heights, there must be some problem causing the discrepancy, possibly either a node out of sync, a fork. or database corruption.
There's quite a few sync issues, and database corruption problems being discussed on the Electroneum github.
https://github.com/electroneum/electroneum/issues
The cryptopia wallet status page shows the Electroneum wallet at a block height of 83679, whereas the Electroneum block explorer shows the latest block heigh is 83717. That makes it over 30 blocks out of sync with the network.
This is the cryptopia wallet status page
https://www.cryptopia.co.nz/CoinInfo/?coin=ETN
This is the block explorer.
https://blockexplorer.electroneum.com/
The cryptopia Electroneum wallet only has one connection, while most of the other coins wallets have numerous connections. That one connection being out of sync with the rest of the network could be causing your problems.
Try contacting cryptopia and pointing out that discrepancy in block heights, there must be some problem causing the discrepancy, possibly either a node out of sync, a fork. or database corruption.
There's quite a few sync issues, and database corruption problems being discussed on the Electroneum github.
https://github.com/electroneum/electroneum/issues
Can confirm deposit i made 2 days ago lost in space. No answer from support. Cryptopia should be named Craptopia.
No warn. No support. No tweets. No forum answers. 40+ wallets is out of date. Deposits are stuck. Very bad.
Starting with the problem that I and several users are passing in relation to the ETN Electroneum coin. Several users have deposited their portfolios for the exchange and have not been credited for a few days. My deposit already has more than 1633 confirmations in Blockchain and simply the coins are not credited to my account. Proof of deposit is at the link below:
https://blockexplorer.electroneum.com/prove/1e251efb652c0570ae3bcdd6a22d475c41284fa5cb75cf1dca1a4070da937dd4/etnjzKFU6ogESSKRZZbdqraPdcKVxEC17Cm1Xvbyy76PARQMmgrgceH4krAH6xmjKwJ3HtSAKuyFm1BBWYqtchtq9tBap8Qr4M/9dfe1823409dca7409f58789ed01e2aa3d4d9f4e1e6af558e7e34d3c490e6b08
In the link below there is the report of the various users who are going through the same problem
https://www.cryptopia.co.nz/Forum/Thread/4024
https://blockexplorer.electroneum.com/prove/1e251efb652c0570ae3bcdd6a22d475c41284fa5cb75cf1dca1a4070da937dd4/etnjzKFU6ogESSKRZZbdqraPdcKVxEC17Cm1Xvbyy76PARQMmgrgceH4krAH6xmjKwJ3HtSAKuyFm1BBWYqtchtq9tBap8Qr4M/9dfe1823409dca7409f58789ed01e2aa3d4d9f4e1e6af558e7e34d3c490e6b08
In the link below there is the report of the various users who are going through the same problem
https://www.cryptopia.co.nz/Forum/Thread/4024
Friends,
I'm opening this topic to expose what's going on with various users of the Cryptopia exchange. I know we are at a holiday party and many rocks are overloaded, but what Cryptopia is doing with its users is not correct. If there is a problem with the system they need to use their communication channels to warn you what is happening. It's the least respect we can expect. In social networks there are several reports of users who are waiting for more than 15 days without having service. I will update this topic with all the problems that are occurring mainly regarding deposits of some currencies that simply are not credited to the users account.
I'm opening this topic to expose what's going on with various users of the Cryptopia exchange. I know we are at a holiday party and many rocks are overloaded, but what Cryptopia is doing with its users is not correct. If there is a problem with the system they need to use their communication channels to warn you what is happening. It's the least respect we can expect. In social networks there are several reports of users who are waiting for more than 15 days without having service. I will update this topic with all the problems that are occurring mainly regarding deposits of some currencies that simply are not credited to the users account.
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