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Topic: Cryptsy.com is SCAM [EAT YOUR MONEY] N#3 N4 THIS SITUATION I NOT RECOMENDATIONS (Read 15991 times)

newbie
Activity: 21
Merit: 1
Cryptsy fuck us so well!
newbie
Activity: 9
Merit: 0
Cryptsy have big withdraw problem!

use google translate :
 
8 dana otvoren tiket i ne mogu da reše problem.

ticket : #223044
member
Activity: 70
Merit: 10
Cryptsy has stolen $400 from me!!
I've been away from the account less than 6 months I believe since 25/02/2015,

yet they say I've been away 6 months and have locked my account.

Then they ask me security questions that I never even set....
I've had my Cryptsy account two years its disgusting to treat a customer like this.

This all went down last night, so its not been 24h yet otherwise Id already be making multiple threads.
but if my issue isn't resolved, I will be reporting this to UK trading standards, and taking legal action if necessary.  


 

My issue with Cryptsy got resolved in a fairly prompt manner,
and my account didn't have $400 is was $600 so nice bonus Tongue

I can still recommend Cryptsy as a legit trustworthy site,
even if it doesn't have ORB/Fiat like other exchanges yet.
member
Activity: 70
Merit: 10
Cryptsy has stolen $400 from me!!
I've been away from the account less than 6 months I believe since 25/02/2015,

yet they say I've been away 6 months and have locked my account.

Then they ask me security questions that I never even set....
I've had my Cryptsy account two years its disgusting to treat a customer like this.

This all went down last night, so its not been 24h yet otherwise Id already be making multiple threads.
but if my issue isn't resolved, I will be reporting this to UK trading standards, and taking legal action if necessary. 


 
legendary
Activity: 1064
Merit: 1002
Cryptsy hasn't paid out my withdrawal going on 24 hours. I have made multiple attempts to contact support and they don't respond... the only response I got was "you already reported this; closing the ticket."

They seem like scummy scammers, at best taking interest-free loans on my coins, at worst outright stealing them.

Will never use them again that's for sure.

Do you have a ticket #?

24 hours is our average turn around on tickets...

Cryptsy hasn't paid out my withdrawal going on 24 hours. I have made multiple attempts to contact support and they don't respond... the only response I got was "you already reported this; closing the ticket."

They seem like scummy scammers, at best taking interest-free loans on my coins, at worst outright stealing them.

Will never use them again that's for sure.

I had problems with them too, they didnt answered  or responded in my emails that i sent to them.
I hope you will get soon your money Sad

You need to generate a ticket on the site. Emails dont always get converted to a ticket. Its a problem we are working on
legendary
Activity: 1204
Merit: 1000
Cryptsy hasn't paid out my withdrawal going on 24 hours. I have made multiple attempts to contact support and they don't respond... the only response I got was "you already reported this; closing the ticket."

They seem like scummy scammers, at best taking interest-free loans on my coins, at worst outright stealing them.

Will never use them again that's for sure.

I had problems with them too, they didnt answered  or responded in my emails that i sent to them.
I hope you will get soon your money Sad
sr. member
Activity: 292
Merit: 256
BTCWagering.com
Cryptsy hasn't paid out my withdrawal going on 24 hours. I have made multiple attempts to contact support and they don't respond... the only response I got was "you already reported this; closing the ticket."

They seem like scummy scammers, at best taking interest-free loans on my coins, at worst outright stealing them.

Will never use them again that's for sure.
legendary
Activity: 1064
Merit: 1002
i can understand the frustration.   my account with 10,000 ltc has been locked for almost 2 weeks now.

have you contact cryptsy support

That has already been resolved
hero member
Activity: 560
Merit: 500
i can understand the frustration.   my account with 10,000 ltc has been locked for almost 2 weeks now.

have you contact cryptsy support
legendary
Activity: 1064
Merit: 1002
cryptsy should put a note in their ticket emails stating there is a special section you have to visit to resolve tickets.  i think this would remedy a little confusion people have.

Are you talking about this thread? Or responding to tickets?
legendary
Activity: 2212
Merit: 1008
cryptsy should put a note in their ticket emails stating there is a special section you have to visit to resolve tickets.  i think this would remedy a little confusion people have.
legendary
Activity: 1064
Merit: 1000
finally got my coins!   thanks mullick


Request to moderators to lock this thread finally?
legendary
Activity: 2212
Merit: 1008
finally got my coins!   thanks mullick
legendary
Activity: 1064
Merit: 1000
account is unlocked.   just tried to withdrawal my litecoins...  status:  pending.    * keeping fingers crossed! *

will update when / if i get my litecoins.


Good luck, this thread has been going on so long.

This thread gets dragged up a lot. He isnt the OP. I think everyone in this thread has had their issues resolved. Hopefully it fades away into the archives now


I just saw it po back up in my feed, it felt like ages ago  Cheesy

Cryptsy has come a long way, and I never have issues with it anymore.
legendary
Activity: 1064
Merit: 1002
account is unlocked.   just tried to withdrawal my litecoins...  status:  pending.    * keeping fingers crossed! *

will update when / if i get my litecoins.


Good luck, this thread has been going on so long.

This thread gets dragged up a lot. He isnt the OP. I think everyone in this thread has had their issues resolved. Hopefully it fades away into the archives now
legendary
Activity: 1064
Merit: 1002
account is unlocked.   just tried to withdrawal my litecoins...  status:  pending.    * keeping fingers crossed! *

will update when / if i get my litecoins.

Sorry for the extra delay. I had it set to manual approval. All restrictions have now been lifted and withdrawals processed
legendary
Activity: 1064
Merit: 1000
account is unlocked.   just tried to withdrawal my litecoins...  status:  pending.    * keeping fingers crossed! *

will update when / if i get my litecoins.


Good luck, this thread has been going on so long.
legendary
Activity: 2212
Merit: 1008
account is unlocked.   just tried to withdrawal my litecoins...  status:  pending.    * keeping fingers crossed! *

will update when / if i get my litecoins.
legendary
Activity: 2212
Merit: 1008
okay, i didnt realize i had to login to freshdesk system to resolve the ticket.

just answered the question to ticket: #193827 Re: [#193199] locked account
legendary
Activity: 1064
Merit: 1002
when can i expect this to be resolved?   this isnt chump change i have on the line here.  10,000 LTC is a lot of money.   plz help me.

Your withdrawal was held due to a few reasons.

New ip address when previously only 1 had been used. New withdrawal address for a large amount. We requested you answer your security questions to verify ownership of the account so we could process the withdrawal. When a response hadnt been given for 4 days we locked the account assuming it wasnt the owner requesting it. If you respond to your ticket with the answer for the security questions your account will be unlocked.

If you dont remember the answers we can find some other way. But you have not responded to either ticket since we asked for the verification of the security questions


i did respond to the security questions both times i filed a support ticket. thats what is so frustrating. its like i'm intentionally being ignored. after i answer the security questions they locked my account due to "no response".  just release my withdrawal or email me @ [email protected]  or call my cell @ 971-258-6970.  i need my coins before the price drops more!

like i said - i can make another deposit from the originating wallet to prove that its me that is withdrawing back to that same address.

Both of the ticket you provided me have no response from you after we asked for the answers to your security questions. You can verify this by logging into freshdesk and viewing the ticket.

Email is not an acceptable form of proof of ownership of the account.

 That phone number was only added to the account ofter you iniated the withdrawal. You should be responding in the ticket to get this resolved. Not the forums. You have to realize how this looks to a business trying to protect their customers funds.

Looking at it now I do see the coins were deposited the same day the withdrawal was initiated. If the withdrawal is going back to the originating address i will approve it. Please respond to the ticket and we can get this resolved
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