Astonishingly, you didn't have this problem when your investments made some profit nor you had this problem when you won a 18 BTC in a single roll yourself.
http://i.imgur.com/DlsD39M.pngThat shows someone betting 9 BTC at 2x and profiting by 9 BTC. That is within 1% of the effective bankroll.
The bet that leen is complaining about is where someone profited by almost 20 BTC. That is not within 1% of the effective bankroll.
The way you publicly attacked one of your private investors in that post makes you look very unprofessional, and the fact that you don't even seem to understand the error that he is complaining about also doesn't help your image here.
Edit:
Yes, the official comment is you just got played by a greedy, whiny and manipulative fellow of yours. Because there is no reality to what she said above, here is the piece from actual converstaion:
http://i.imgur.com/P43NBjC.pngThere is a big difference between actual conversation and how she clearly lied to mislead and create a FUD. And this is not the first time leen has shown us how shallow and digusting she can be.
Well, leen asked you what would happen if someone won a lot, and you replied that "
we will pay as much as we can". While that isn't exactly the same words as "
we will not pay him the won amount", it does appear to have the same meaning. leen paraphrased you, without changing the meaning.
If you had said "we will pay them in full, of course, because we only offer bets we can afford to pay out as we are not scammers" and leen reported you as having said something different then I can see your point. But that isn't what happened.
The reason you have a crowd-sourced bankroll and investors choosing how much to risk per roll is so that you don't get into this kind of situation. You only allow bets that you are bankrolled to allow. This isn't rocket science. What you should do here is make things right. Fix your code. Repay the investors you have effectively stolen from. And fix your reputation.
Edit2:
yes, and a 9 btc win shouldn't be a problem with a 1000 btc adjusted bankroll, a 19 btc win is
9 BTC is your roll, payout is 18 BTC.
But payout doesn't matter. When deciding on what max bets you're bankrolled to accept it's the player's profit that matters, not the total payout.
Every casino has a bankroll, we have shown ours, it was the very next message where I reminded you of our bankroll. We will pay as much as we can, that's the bankroll right there. If we are out, we will declare bankruptcy like every other casino works.
Jesus man, do your research. That isn't how most of them work. When you're dealing with investor funds and claiming to use the Kelly criterion, you should use the Kelly criterion and not just have a flat rate maximum payout of 20 BTC.
At Just-Dice, we guarantee that all winning bets will be paid out. There is no chance that any player can win more than the bankroll. That is because the maximum profit per bet is a fraction of the bankroll. How can you be operating in this space and yet fail to have even a basic understanding of how it works?
Edit3:
That post is me complaining that your maximum payout is too high. The fact that you still didn't fix that isn't a point in your favour.
I welcome dooglus to invest in our private bankroll and make all the tests he might want to confirm this
If you would like me to take a look at your investment feature I would be willing to. But there is no way I am ever going to invest my own funds with you. You can make me an account and lock it from betting or withdrawing if you like so I can take a look but if you think I would send you coins after everything I've seen from you, you're mistaken.