I have been waiting since October 20. I submitted the documents on October 24 and no news since than . All they can say is, "Dear friend, there is no need to worry, it is under investigation." idk maybe they are waiting for me to cancel my cashout and gamble away all my funds.
https://i.ibb.co/Cwh8Fc2/image.png
it is useless to complain only here in the topic. create a post in the scam accusations section here https://bitcointalk.org/index.php?board=83.0 adding all the information supporting your accusation and documenting your issue.
example you refer to a message they wrote to you but there is no proof that you are waiting for your KYC to be assessed. Last but not least you can ask support from Ask gambler or other similar solution...