Topic: DO NOT ORDER FROM MINERSOURCE!!! (Read 13320 times)

You need to contact an attorney in the state of Colorado.

..and still no refund. It's now been a year ago since I ordered from Minersource aka Miner Hosting LLC.

I know this is against all consumer laws but apparently because I live in Europe Miner Hosting LLC thinks they can get away with it. 

Decided to give it a final try before filing at the ftc, by replying to a month old support ticket, was asked for a wallet add. next day, for the third time, sent it and got the final $194 back a day later.

Decided to give it a final try before filing at the ftc, by replying to a month old support ticket, was asked for a wallet add. next day, for the third time, sent it and got the final $194 back a day later.

How surprising, no reply. Minersource has my $800 and refuses to give it back, they want me to accept 6+ months old miners even though my order was cancelled.

How can I get my money back?

Will do.

Keep us updated yeah?

Pieces of shit and utter liars...

How did your refusal of your miners go? Did it get a rise out of the dickheads at MS?

We understand that you have refused delivery and instructed the shipping company to return the equipment to us. We are sorry that you are unhappy with your order, but we are not able to refund the value of your order if you cancel it. We did our best in a challenging situation to deliver your ___ as quickly as possible, and had even worked with our supplier to add an additional ____ units to your order, free of charge. These additional units were included in the shipment we sent to you. While we appreciate and acknowledge that the wait has been longer than you had hoped, this was a “pre-order” of mining equipment which, according to the terms of purchase posted on our site when you placed your order, is non-refundable if cancelled. Those terms (www.minersource.net/____) explicitly notified buyers that delivery dates were not guaranteed, and that buyers should not rely on them as a factor in making the decision to place an order with us. We will initiate delivery of the shipment to you again at no additional shipping charge within 5 days of the date of this communication unless you provide notice to us in writing that you are not interested in receiving the equipment, in which case we will provide you with in-store credit in the amount of your original purchase, less the shipping fees, instead. Again, we are sorry that this order took so long to fulfil, and encourage you to contact us with any additional questions.

Thomas Salvatore
Head of Logistics
[email protected]

I understand you, filling a complaint with the FTC today.

Two weeks ago they told me if I wasn't interested in the hardware I need to tell them and they will give me in-store credit, I mailed them back several times since then and still no reply.

As I said in another thread they are hoping people will just accept out dated miners or give up so they can keep our money. Fight for your right to (party) have a refund.

State of Colorado
Department Of Law
Office of the Attorney General

RE: Minersource Aka Miner Hosting LLC

Dear Jason xxxxxxx:

Thank you for contacting our office with your concerns as we are in receipt of your complaint. Your complaint provides valuable information that will help us identify trends in consumer fraud and allow us to set enforcement priorities.

As a result, our office will keep the information obtained from your complaint as part of our ongoing efforts to identify those businesses that may engage in patterns of deceptive practices in Colorado. If the number of complaints rise to a level that indicates a widespread pattern of deceptive practices, as defined by the Colorado Consumer Protection Act (CCPA), our office will further review complaints against the company at that time for possible legal intervention.

While we cannot take direct action to resolve your concerns, you may also wish to file a formal complaint with the Better Business Bureau at www.bbb.org or by calling 720-508-6006, telephone option 4 as the BBB offers no-charge dispute resolution services for a number of consumer issues. As most legal matters are extremely complex, you may also wish to seek the opinion of private counsel for a review of your individual legal options.

We appreciate the time and effort you took in bringing your concerns to our attention. Information from the public is vital in helping us properly document trends, pursue investigations, and ultimately to file lawsuits on behalf of the public.

Sincerely,

FOR THE ATTORNEY GENERAL

Consumer Specialist
Consumer Protection Section
(800)-222-4444 or (720)-508-6006
www.coloradoattorneygeneral.gov/cp