To make it clear to those who cannot understand the case, player only deposit 2 BTC, his balance was 2 BTC before claiming the bonus, the bonus come with terms and conditions,
Please translate to readable English what "bonus come with terms and conditions" means?
Bonus terms and conditions:
- Your Balance will be locked while bonus is active.
- You can cancel bonus at any time.
- Bonus must be wagered 55x to became a part of your balance.
According to the bonus rules, bonus was not part of his balance and therefore did not generate the 5 BTC winnings?
...player did not complete the requirement and thus any winning while bonus is active cannot be counted as player profit.
1) Player wants to complete the requirement.
2) Please quote the bonus rules where it says that winnings can not be counted as player profit while bonus is active?
If winnings do not count while bonus is active (as you false and misleading claim), please explain us why his balance was 9,48 BTC (2 BTC deposit, 2.4 BTC bonus,
5.08 BTC winnings)?
Why would anyone cancel the bonus and lose his 5.08 BTC winnings, if his expected loss is only 1 BTC until the wager requirement is fulfilled?
Why would anyone throw $14,000 out of the window, while a betting bot (if necessary) would easily fulfil the wager requirement?
Game-protect simply don't understand about HOW THE BONUS WORK,
I understood perfectly how the bonus works!
Bonus terms and conditions:
- Your Balance will be locked while bonus is active.
- You can cancel bonus at any time.
- Bonus must be wagered 55x to became a part of your balance.
What part are you not able to understand?
...we should just ignore the nonsense comments.
You declare their bonus terms and conditions as nonsense?
Anyway, good move for ignoring his words. 
