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Topic: Duelbits, $500,000 unresolved problem - page 2. (Read 1417 times)

jr. member
Activity: 117
Merit: 3
June 23, 2023, 08:46:14 AM
#85
I would like to remind those posting in this thread that the Duelbits forum representative has posted a reply to this allegation. They posted the reply on 2nd June 2023 and last logged in on 8th June 2023. Though some members may find the reply incomplete because they have not added an update, I would say that without disclosing in full the situation to anybody (as they have seen it unfold) what more are they supposed to do?

Duelbits is not some selective scamming enterprise they are a highly respected organisation sponsoring international events which might not constitute a free licence absolving them of responsibilities but it certainly does give them a seal of respect and approval in the eyes of many. On the surface would they scam a customer over a $500,000 payout when they have paid out past winnings of over $500,000? I think they would not do it.

Keeping aside the golden rule to not believe that just because someone has never scammed before therefore they will/can never scam, I find it difficult to fully understand what the OP is complaining about when he signed up to their Terms and Conditions when he chose to enter in to a contract with Duelbits.

If the OP believes he will not receive any help from Duelbits then surely the logical step would be to try to get his funds if he believes they were unfairly seized from him. There are legal channels for taking his complaint forward therefore what will he do next?

We would like to address your concerns regarding withdrawal processing.

Firstly, we want to emphasise that we have always prioritised timely withdrawals and have consistently processed them promptly. It is not a problem for Duelbits to process a withdrawal of $500k or higher amounts almost instantly. We often process withdrawals of this magnitude as part of our normal day to day operations.

However, it's important to note that as a responsible gaming platform, we have certain measures in place to identify any activities that could potentially compromise the security and fairness of our platform. In rare instances, our dedicated verification team may detect certain anomalies or unusual patterns related to an account.

When such occurrences arise, our team may need to conduct a more thorough investigation to ensure the legitimacy of the transactions involved. This process is necessary to protect both our players and Duelbits as a whole. During this time, we rely on the user's assistance and understanding to provide any additional information or cooperation required.

While we value the privacy of our users and cannot disclose specific details regarding the detection of suspicious activity, we assure you that any delays experienced during this verification process are only to ensure the utmost security and transparency.

Our team works diligently to complete this process as efficiently as possible, minimising any inconvenience caused.
You probably never had a 100$ with them and you saying they not scammed .
Your assumation based because they have sponsoships ? Have you heard of Bet365 ? Biggest onlone casino on Earth
Sponsorship everywhere you know if someone won over a million there they start to be sneaky and people have to startlegal battles to cashout .  search in internet you will see in the news how many one got scammed.
Im not saying Duelbit acammed or not but im saying your ssumation and logic are very wrong

If Duelbits payong you it makes sense if not add to your sentences " on my opinoo " or " with my logic "
newbie
Activity: 15
Merit: 0
June 22, 2023, 09:39:21 AM
#84

and there 1 more guy who have same problem with 400k$
if anyone have same problems over 100k, lemme know, will add you to my reports.

legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
June 21, 2023, 03:13:44 PM
#83
I would like to remind those posting in this thread that the Duelbits forum representative has posted a reply to this allegation. They posted the reply on 2nd June 2023 and last logged in on 8th June 2023. Though some members may find the reply incomplete because they have not added an update, I would say that without disclosing in full the situation to anybody (as they have seen it unfold) what more are they supposed to do?

Duelbits is not some selective scamming enterprise they are a highly respected organisation sponsoring international events which might not constitute a free licence absolving them of responsibilities but it certainly does give them a seal of respect and approval in the eyes of many. On the surface would they scam a customer over a $500,000 payout when they have paid out past winnings of over $500,000? I think they would not do it.

Keeping aside the golden rule to not believe that just because someone has never scammed before therefore they will/can never scam, I find it difficult to fully understand what the OP is complaining about when he signed up to their Terms and Conditions when he chose to enter in to a contract with Duelbits.

If the OP believes he will not receive any help from Duelbits then surely the logical step would be to try to get his funds if he believes they were unfairly seized from him. There are legal channels for taking his complaint forward therefore what will he do next?

We would like to address your concerns regarding withdrawal processing.

Firstly, we want to emphasise that we have always prioritised timely withdrawals and have consistently processed them promptly. It is not a problem for Duelbits to process a withdrawal of $500k or higher amounts almost instantly. We often process withdrawals of this magnitude as part of our normal day to day operations.

However, it's important to note that as a responsible gaming platform, we have certain measures in place to identify any activities that could potentially compromise the security and fairness of our platform. In rare instances, our dedicated verification team may detect certain anomalies or unusual patterns related to an account.

When such occurrences arise, our team may need to conduct a more thorough investigation to ensure the legitimacy of the transactions involved. This process is necessary to protect both our players and Duelbits as a whole. During this time, we rely on the user's assistance and understanding to provide any additional information or cooperation required.

While we value the privacy of our users and cannot disclose specific details regarding the detection of suspicious activity, we assure you that any delays experienced during this verification process are only to ensure the utmost security and transparency.

Our team works diligently to complete this process as efficiently as possible, minimising any inconvenience caused.
newbie
Activity: 15
Merit: 0
June 20, 2023, 02:40:35 AM
#82
nothing new, 20+ days, 0 information.
hero member
Activity: 798
Merit: 896
Leading Crypto Sports Betting & Casino Platform
June 19, 2023, 12:15:00 AM
#81
Still no update from them.

These requests are just ridiculous. They will just milk this and reject everything forever. 500k is a huge sum and after already paying out a lot they suddenly want to know where the money is coming from. Sounds pretty shady to me.
I wish you could get your money but dealing with people like this I have my doubts.

They basically admit you did nothing wrong, no violation of TOS. Still they refuse to pay, what a joke!

Maybe a flag for duelbits is in place I think. Not paying 500k is just too much.

Also, time for a new place to play at.
newbie
Activity: 15
Merit: 0
June 18, 2023, 08:54:40 PM
#80
Still no update from them.
newbie
Activity: 15
Merit: 0
June 15, 2023, 10:09:35 AM
#79
rip 500k, bc i showed them all proofs of each transactions what they want and i have nothing to show more LOL, they just gonna scam
i think we can mark this like "scam action" and close topic
   
Joao (Duelbits)

Jun 15, 2023, 08:04 MST

Dear myname,
 
Thank you for providing the screenshots and explanations regarding the transactions in question. We appreciate your efforts in assisting us with this matter.
 
After carefully reviewing the materials you shared, we regret to inform you that the provided proofs do not align with the actual transaction activity recorded in our system. We understand the importance of clarity and a logical path of funds to resolve any discrepancies, but unfortunately, we are unable to establish a clear link based on the information provided.
 
In order to thoroughly investigate and address this issue, we kindly request that you provide additional evidence that clearly shows the origin and path of the funds involved. It would be helpful if the proofs include specific dates, times, and any relevant transaction reference numbers. By providing such information, we can better understand the situation and work towards a satisfactory resolution.
 
We apologize for any inconvenience caused, and we assure you that we are committed to resolving this matter as quickly as possible. If you require any further assistance or have any questions, please do not hesitate to reach out to us. We are here to support you throughout this process.
 
Thank you for your understanding and cooperation. We appreciate your patience as we work towards a resolution.
Best regards,
Duelbits Head of Support




i showed you my 5kk$ profit from rollbit, this money i cashed out in my country with P2P becasuse in our country it's legal and there is NO DOCUMENTS for it.
I showed you my PNL from binance, i showed you my tax reports, SO???
i showed you all transactions from OKEX whitch i sent to DUELBITS, i pinned a lot video and screenshots for all what you ask.

for now i have nothing to add, because you do not say any true info about what you want.
so just withdraw my money and close my account.

15.06.2023, 18:04, "Joao (Support)" <[email protected]>:
newbie
Activity: 15
Merit: 0
June 14, 2023, 05:56:17 AM
#78
i'm in 80-100k$ minus, and wagered over 40kk$ with 2,5kk deposits, what are you talking about mixing??? i'm withdraw some money and then again deposit, i'm gambler.
i sent them all what they want and anyway NO UPDATE hhaha

Any casino can be used for money laundering. It is enough to deposit dirty money, and play a few games (depending on whether there are wagering restrictions). When you withdraw the same money, it is already considered a gambling win. In a way, that money is no longer illegal.
I just wanted to bring this up, as a possible reason for additional KYC checks.

If you are a regular gambler, I think you shouldn't have a problem with Duelbits, considering their reputation so far. However, keep in mind that half a million is a serious amount and any mistake here is expensive.

OP, if I may ask, I assume that you used other casinos before, did you also play with large amounts and maybe get banned or excluded from any of them for any reason?

for now i take a breake on stake for 3 month, that why i start play on duelbits
legendary
Activity: 3472
Merit: 3507
Crypto Swap Exchange
June 13, 2023, 05:27:01 PM
#77
i'm in 80-100k$ minus, and wagered over 40kk$ with 2,5kk deposits, what are you talking about mixing??? i'm withdraw some money and then again deposit, i'm gambler.
i sent them all what they want and anyway NO UPDATE hhaha

Any casino can be used for money laundering. It is enough to deposit dirty money, and play a few games (depending on whether there are wagering restrictions). When you withdraw the same money, it is already considered a gambling win. In a way, that money is no longer illegal.
I just wanted to bring this up, as a possible reason for additional KYC checks.

If you are a regular gambler, I think you shouldn't have a problem with Duelbits, considering their reputation so far. However, keep in mind that half a million is a serious amount and any mistake here is expensive.

OP, if I may ask, I assume that you used other casinos before, did you also play with large amounts and maybe get banned or excluded from any of them for any reason?
legendary
Activity: 3416
Merit: 1225
Enjoy 500% bonus + 70 FS
June 13, 2023, 04:31:01 PM
#76
they asked some more documents and i think it would be last thing, so maybe it will be resolved soon, i hope.
That's the good news - good for you, of course. I hope you get what you want and your case is resolved as it should be. Also keep this community updated on what happens next - but now that sounds good. Do not give up.
I don't want to bust OP's hope I'm also hoping that it will go in his favor if he really deserves it, asking for more documents are two things, they are not convinced on the first set of submissions so they are asking for more documents, second they are convinced but they ask for additional documents to fully establish OP's identity and pass without any doubts, and the KYC is successful, so it's still 50/50.

Quote
But I was just so shocked that it involved a lot of money - I mean $500,000 is a lot of money.
I will be shocked if it's not Duelbits and Stake or other top casinos in the industry, because Duelbits is capable of giving that amount.
legendary
Activity: 1064
Merit: 1228
Playgram - The Telegram Casino
June 13, 2023, 04:08:28 PM
#75
they asked some more documents and i think it would be last thing, so maybe it will be resolved soon, i hope.
That's the good news - good for you, of course. I hope you get what you want and your case is resolved as it should be. Also keep this community updated on what happens next - but now that sounds good. Do not give up.

But I was just so shocked that it involved a lot of money - I mean $500,000 is a lot of money.
legendary
Activity: 1106
Merit: 1372
June 13, 2023, 01:48:19 PM
#74
they asked some more documents and i think it would be last thing, so maybe it will be resolved soon, i hope.
Then be patient since you have notice that the case will be resolved and over. Just provide the necessary documents for them to make some documentation. Duelbits will pay the money because they are reputable casino in the web and the forum. I will appreciate your efforts and also following them and updating the thread for people to know the new or the lastest conversation between both of you. Just be patient all will be okay
member
Activity: 511
Merit: 11
June 13, 2023, 11:32:43 AM
#73
The DDD tactic is engaging players in a very long and disturbing process, where bookmakers are asking for all possible documents and proofs they could possibly imagine, as a part of their KYC and AML policies, while being extremely slow in processing them. Very often they reject these documents and proofs, based on poor and some times ridiculous justification. The client is requested again and again to resend the same copies, or new documents. The communication becomes very slow and it takes days, if not weeks and months, to reply in simple emails that usually should be replied within hours. This frustrates and discourages the client, especially when he requests a withdrawal from a bookmaker. In addition, this process comes with a cost as the verification (and any other act) for every document is not free of charge, not to mention the time loss. All communication with a bookmaker might be enriched with dramatic phrases, a typical sign of groundless accusation, that often can be described as bullying.More importantly, when clients ask for the reasons of this behaviour, they receive generic answers, and in some times there are no answers at all as a policy of not informing or ‘’not enlightening’’ to use a phrase wide spread in these business.



hero member
Activity: 3024
Merit: 614
Leading Crypto Sports Betting & Casino Platform
June 13, 2023, 09:19:35 AM
#72
they asked some more documents and i think it would be last thing, so maybe it will be resolved soon, i hope.

It's good that you updated us and yes hopefully it will be resolved soon in your favor, but if they deny your withdrawal there should be a clear explanation of why they cannot, be sure to take the next step by asking a reputable third party to be the mediator of this issue if the result is not in your favor and you want to contest it.
Hopefully, the documents that you've submitted will finally establish your identity
newbie
Activity: 15
Merit: 0
June 13, 2023, 05:07:05 AM
#71
they asked some more documents and i think it would be last thing, so maybe it will be resolved soon, i hope.
newbie
Activity: 21
Merit: 0
June 11, 2023, 02:58:36 PM
#70
What I think odd on this case was activity of the OP balance history pattern. He keeps depositing that kind of all-in amount then withdraw once he got a small profit.

It looks quite like a gambling rage night.

Deposited 100k first, lost.
Deposited another 98k, lost.
Another 100k, lost.
Another 200k, won 500k.

Did the OP show his win/loss history here? only deposit/withdraw.
Is there a possibility that he wanted to mix tokens here using the casino? I see that he had a withdrawal on the same day so he would have deposited almost the same amount. I'm not sure what the wagering policy is at Duelbits, but it's understandable to me here if there is a concern for AML.

https://duelbits.com/docs/Duelbits-Betting-Rules.pdf

Cashout
Cashout is a feature that offers our client’s the chance to minimise/maximise their profit/losses
without their bet being established. Cashout is only available on selected markets and events across
pre-match and Live events. If cash out is available it will display within the “my bets” page of your
account.
Please also note:
➔ Duelbits will not be responsible for any bets where cash out is unavailable (All bets will be settled
upon the final result).
➔ Duelbits reserves the right to reverse any cashouts where selections have been incorrectly priced
or settled.
➔ Cashout will not be available if the event and/or market you have placed a bet on is suspended.
➔Your Cashout value will differ depending on how your selection is performing and may be higher or
lower than your original stake, allowing you to guarantee a profit or minimise a loss.
➔Duelbits will not be responsible in the event that Cashout is unavailable due to technical issues. Any
bets will be settled as normal based on the final result.
➔Duelbits reserves the right to remove the Cashout feature for any customer who misuses it by
regularly taking advantage of Pre-Match price movements to close their bets before events have
started.
➔Duelbitsreserves the right to remove the cashout feature for any customer who misuses it by taking
advantage of latency to guarantee profit when placing bets then immediately cashing out.

Third Party Content and Information
We use third party content, such as external feeds and/or live video for scheduling and settlement of
betting markets, as well as for other marketing and promotional purposes.
These details may include, but are not limited to, current and final score, time & location of game or
competition, participating athletes and/or teams, as well as sport-specific match statistics, such as
bookings and corners.
We do not guarantee the accuracy or validity of any third-party content or information. In the event
of any particular information being incorrect we assume no liability for this.
Duelbits accepts no liability for any direct, indirect, special or other consequential loss or damages of
whatever kind resulting from the inaccuracy of any third-party information.
For the purposes of in-play betting, you should be aware that transmissions described as "live" by
some broadcasters may actually be delayed or pre-recorded. The extent of any delay may vary
depending on the set-up through which you are receiving pictures or data.

General settlement and cancellation rules
➔ If the outcome of a market cannot be verified officially, we reserve the right to delay the
settlement until official confirmation.
➔ If markets were offered when the outcome was already known, we reserve the right to void any
bets placed.
➔ In the case of any obviously incorrectly displayed or calculated prices, we reserve the right to void
betting. This includes a deviation of more than 100% in the pay-out compared to the market
average.
➔ If coverage has to be abandoned and the match finishes regularly, all markets will be settled
according to the final result. If the outcome of a market cannot be verified officially, we reserve the
right to settle them as Void.
➔ In the case of an incorrect settlement of markets, we reserve the right to correct them at
anytime.
➔ If a match does not adhere to the generally accepted format (e.g. unusual period length, counting
procedure, format of a match etc.); we reserve the right to void any market.
➔ If the rules or format of a match differ from our accepted norm, we reserve the right to void any
market.
➔ If a match is not completed or not played (e.g. through disqualification, interruption, withdrawal,
changes in draws etc.), all undecided markets are considered void.

legendary
Activity: 2534
Merit: 1115
June 11, 2023, 02:24:59 PM
#69
are you think they not scammed me? 😂😂😂😂😂
to be honest, I don't think so, I mean it would be a dumb idea to do after building their reputation and making a name for themselves especially when they can most likely earn that amount in a month.

anyway, I do hope you get your issue resolved soon. also, you can try posting this issue on casino.guru or askgamblers, they can act as a mediator between you and the casino.
Really? $500,000 is enough to keep their operation going for so much longer, while being able to pocket some into their own pockets too. They'll continue to operate, this community will continue to doubt the OP and they will probably get away with it until they do it to another whale.

I think that this thread and this situation should be brought more attention. I have been following it since it begun and I am dumb-founded that this business is still able to operate freely and without repercussions.
have duelbits scammed OP? Have they said that they will not honour OP's request for withdrawal after verifying everything? do you know something that we don't?

I doubt who? the OP? if you read my post I just said it would be dumb for duelbits to scam someone where they can earn that much, I even suggested that he post this on Casino.guru or Askgamblers so he can have a mediator that would talk directly to the casino and look at the casino's findings and whatnot and hopefully help resolve the issue.
newbie
Activity: 15
Merit: 0
June 11, 2023, 07:28:55 AM
#68
What I think odd on this case was activity of the OP balance history pattern. He keeps depositing that kind of all-in amount then withdraw once he got a small profit.

It looks quite like a gambling rage night.

Deposited 100k first, lost.
Deposited another 98k, lost.
Another 100k, lost.
Another 200k, won 500k.

Did the OP show his win/loss history here? only deposit/withdraw.
Is there a possibility that he wanted to mix tokens here using the casino? I see that he had a withdrawal on the same day so he would have deposited almost the same amount. I'm not sure what the wagering policy is at Duelbits, but it's understandable to me here if there is a concern for AML.

i'm in 80-100k$ minus, and wagered over 40kk$ with 2,5kk deposits, what are you talking about mixing??? i'm withdraw some money and then again deposit, i'm gambler.
i sent them all what they want and anyway NO UPDATE hhaha
legendary
Activity: 3472
Merit: 3507
Crypto Swap Exchange
June 11, 2023, 06:50:37 AM
#67
What I think odd on this case was activity of the OP balance history pattern. He keeps depositing that kind of all-in amount then withdraw once he got a small profit.

It looks quite like a gambling rage night.

Deposited 100k first, lost.
Deposited another 98k, lost.
Another 100k, lost.
Another 200k, won 500k.

Did the OP show his win/loss history here? only deposit/withdraw.
Is there a possibility that he wanted to mix tokens here using the casino? I see that he had a withdrawal on the same day so he would have deposited almost the same amount. I'm not sure what the wagering policy is at Duelbits, but it's understandable to me here if there is a concern for AML.
legendary
Activity: 1708
Merit: 1048
June 10, 2023, 09:14:28 PM
#66
are you think they not scammed me? 😂😂😂😂😂
to be honest, I don't think so, I mean it would be a dumb idea to do after building their reputation and making a name for themselves especially when they can most likely earn that amount in a month.

anyway, I do hope you get your issue resolved soon. also, you can try posting this issue on casino.guru or askgamblers, they can act as a mediator between you and the casino.

Really? $500,000 is enough to keep their operation going for so much longer, while being able to pocket some into their own pockets too. They'll continue to operate, this community will continue to doubt the OP and they will probably get away with it until they do it to another whale.

I think that this thread and this situation should be brought more attention. I have been following it since it begun and I am dumb-founded that this business is still able to operate freely and without repercussions.
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