Topic: Duelbits, $500,000 unresolved problem - page 4. (Read 1417 times)

From what I can see here, I think op is just being impatient, he already withdrew 500,000 usdt from duelbits successfully for 4 times, he is requestinpag to with draw 500,000 usdt for the 5th time and there seems to be some delay on the path of duelbits, this does not mean duelbits is a scam casino but probably needs some time of process the transaction.

But another thing I do not understand is that, op had withdrawn this same about of money multiple times from the casino, why is he being asked to provide his personal documents for verification for this particular transaction to be processed
?

This doesn't prove that they don't have enough funds, it's only one address you cannot be an industry giant without enough funds to cover millions of withdrawals do massive advertising, and pay staff and maintenance.


You have issues controlling your anger and patience don't strain yourself if you're not hiding anything, you should be comfortable if you think you have followed the rules and played fairly if the casino is the one wrong here we'll support you, the forum support fairness we can guaranty that.

This is just one currency which the site can't fully rely on, I'm sure liquidity is not an issue here and Duelbits already responded to this concern.
Though, its uncomfortable to experience this and for sure OP is already frustrated with the delay let's hope that Duelbits will treat this fairly.
If OP is able to provide all the documents being asked and didn't violate the ToS, then I think he deserve to get some bonus for the delay, after all the site should be able to spot any suspicious activity in the first place before the withdrawals being made, let's see how this will end.

how much do you bet a year? and how much do you win?

I think this is everyone question in general but is it possible to have an estimated date or an update log real time which the affected user can check regarding the status of his case. Investigation like this usually took a long time depending on the intensity of the accusation.

I understand the concern of this user since the amount involved is so huge and probably he can’t afford to lose. Even I will definitely worried while waiting if I will deposit that huge amount. I think a timely update on the case for the user on email is enough to create a positive atmosphere to user that involves on case like this.

I trust your platform personally because I play a lot of times in there. I’m only thinking how uncomfortable this user had due to the money involved and the lengthy duration.

We would like to address your concerns regarding withdrawal processing.

Firstly, we want to emphasise that we have always prioritised timely withdrawals and have consistently processed them promptly. It is not a problem for Duelbits to process a withdrawal of $500k or higher amounts almost instantly. We often process withdrawals of this magnitude as part of our normal day to day operations.

However, it's important to note that as a responsible gaming platform, we have certain measures in place to identify any activities that could potentially compromise the security and fairness of our platform. In rare instances, our dedicated verification team may detect certain anomalies or unusual patterns related to an account.

When such occurrences arise, our team may need to conduct a more thorough investigation to ensure the legitimacy of the transactions involved. This process is necessary to protect both our players and Duelbits as a whole. During this time, we rely on the user's assistance and understanding to provide any additional information or cooperation required.

While we value the privacy of our users and cannot disclose specific details regarding the detection of suspicious activity, we assure you that any delays experienced during this verification process are only to ensure the utmost security and transparency.

Our team works diligently to complete this process as efficiently as possible, minimising any inconvenience caused.

Every platform has their own way of doing it, since you're agreed to their terms now you just have to wait. But don't start accusing just in 2 days because from their withdrawals you already withdrew same amount multiple times, isn't it? So they're not going to run away with your money.

But it's very common to do such investigation when big amounts deposited and withdrew often no matter how much you wagered so be patient until they come up to you.

Wait patiently, OP. I see no reason to attack after just 2 days of waiting, especially since you've withdrawn so much money from them without any problems.


So according to you they only have 1 address? Good job detective!
Even if they were really out, converting funds takes not more than a few minutes, so they can quickly generate enough of a given token in case of a large withdrawal.

Just verified Duelbits ethereum address:  0x4E80744fa23cEC76e1621ce0DfACeB4B1D532e12

They don't even have 500k USDT to complete the withdrawal. I believe you are alright, but they don't have enough liquidity right now.
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x4e80744fa23cec76e1621ce0dfaceb4b1d532e12

I can relate, it is annoying to wait for a site to check whatever they are checking. I have been through this several times at different sites in the past.
Nothing is more nerve wrecking than no knowing if you are getting screwed over or not.

Since you have been paid the same amount several times in the psst days I din't think you have anything to fear.
I wonder why do this random check now and not at the first 500k withdrawal. Maybe now you are over the magical +/- line and finally in profit. 

No need to get crazy about it, my guess is you will have it soon.

Duelbits lives off it's reputation and not paying a big amount like this, even though having paid out similar amounts before, would not look good for them.

So just chill, enjoy the the big chunk of money you won back and wait for the rest to arrive in your wallet. It will come.

all i have to say is.... OP... you're a fucking g. dude is talking about a half a buck like it's nothing, i love it.
hope you get paid.

It's only been 2 days and you are already accusing them of not paying you, it's a $500k withdrawal for God's sake, give them some time to verify you and everything involving you and your account and gambling activities, etc. None of the attached screenshots show that they are refusing to pay you, all they said is that you should be patient as they are checking and verifying everything.

You should accuse a platform only if they have either blocked your account and confiscated your funds or refused to pay you, but in this case, I see neither happening, so it is obviously you who is getting a bit hasty and I can understand that because it's big money but the casino will probably need to take its time too.

That's also what I'm going to advise, why in a hurry he has already withdrawn a huge amount and is an active player I'm sure OP is fully aware of Stake reputation in the industry we can understand if it's 1xbit or other casinos with a bad reputation, we can even support OP with his call, but he is out of line on this one.
OP should understand that something like this could happen to you it is their terms and you sign up to that terms, extend your patience, and you'll get it, the community looks upon Duelbits with huge respect, if you are clean you'll get it.

Of course it can take a long time when you go to withdraw a large amount.  Because large withdrawals are manually verified.  In this case, both the customer and the company are safe.  Suppose your account is hacked and if the hacker goes to transfer all the funds in your account at once and if it becomes instant you lose all your money in this case you cannot blame the casino sites.  Or if you win a high amount due to a system error of the casino site for which you are not the only one and if you withdraw it instantly the casino site will suffer a huge loss.  And that is why it is better verified while withdrawing large amounts.  So please wait they will pay you if you are fair for it.  Because Duelbits is still a good and big company

Interesting case but as stated by their support better wait for them to figure out those things maybe they are verifying it since its large amount of money. Maybe give them 1 week and if there's no action has been made then file a scam accusation so that people will be alerted that they have an existing issue like this and they didn't solve it for a week. For sure many people will criticize them for not fixing anything on that timeline.

Based on the screenshot you provided, you had plenty of withdrawals with the huge amount that went through without a problem, the last one was only delayed, so I believe that Duelbits is not a scam site, please just be patient and if you have done nothing wrong, I'm confident they will not ruin their reputation by scamming you, if they did, they could have done that already in your first withdrawal attempt of $500k.

I believe you did not check the screenshots in the OP which shows his withdrawal history before his current withdrawal request.
If you checked it, you would have knew that he made successful withdrawal more than $2M during May.
Duelbits served him really well IMO as they paid over $2M to him in a month, and the current one seems to be need further investigation by asking KYC.
It is normal for such a huge amount, KYC may take few days and other checks may also take another few days.
Actually this case is still in the process, he is not being scammed, he needs to be patient for a while to wait the process.

OP,is in a hurry to cash out and start enjoying his win. I know how it feels when you have won big and you haven't been credited. Relax and be patient with the management team to carry out their process of verifying your wins and also think positive. Duelbit is a well reputed casino is this forum and I don't think that they will stoop low to withhold your win.

It can take 2-5 days whatever,as long as the support team are being positive to you in your discussion,your wins will be given to you. It is hard for any casino is just give out huge wins to customers like that without a proper clearance. Maybe after two weeks and you have no positive result you can create a thread on scam accusation on this.

What I can get from the screenshot
1. The case are still on the process, there is no answer.
2. You have history withdraw 500,000$ with a few time.

Could you wait until there has some answer from the department are handle the case, because "Live-support" is just like a template (following the same answer they are have). If they not getting some answer from the team department, they are still waiting.

My advice, is better wait first.