I see more people in forum are starting to report issues with Duelbits holding their money and letting customers wait for days with no explanation.
Their forum account is not active since July 1, so I can't see any official reply from Duelbits.
First one guy created a topic on July 10, and then I see one more complaining on July 16:
https://bitcointalksearch.org/topic/--5405780
https://bitcointalksearch.org/topic/solved-duelbits-casino-does-not-want-to-confirm-my-kyc-withdrawal-not-paid-5406536
this situation is getting worrying every day, and allied to the fact that there is no Duelbits.com representative here on the forum to explain and calm people who are complaining at the time that these accusations will go to a more aggressive and complicated path for Duelbits .com if they don't solve this situation, because all the conditions for a great drama are already created in these two threads, and we all know how dramas end in this forum. i hope i'm not wrong
https://bitcointalksearch.org/topic/solved-duelbits-casino-does-not-want-to-confirm-my-kyc-withdrawal-not-paid-5406536 This one had been answered by Duelbits, KYC was successfully verified but the third-party bookmaker is doing the investigation. So the decision of duelbits will be final when the bookmaker proved that there are no fraudulent activities done by the complainant.
Duelbit reply on https://bitcointalksearch.org/topic/solved-duelbits-casino-does-not-want-to-confirm-my-kyc-withdrawal-not-paid-5406536 case
While the first one was still in the process and the suppor make sure for the complainant that they are still on it.